Reward night reservation cancellation
Dec 24, 2011, 5:51 am
#31
Join Date: Aug 2001
Location: Paris, France
Programs: IHG, CC, HH, AF, AA, UA
Posts: 830
- They first told me to send an e-mail (a week ago), which they didn't answer to
- When calling the hotel's reservations desk, they now tell me they can't cancel reservations made using points
Is there any way to know what the penalty (points and/or cash) would be if I were to cancel that reservation ?
Otherwise, we may end up having to go anyway, even though that would not be our first choice.
Dec 24, 2011, 4:43 pm
#32
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,421
I'm confronted to a similar situation (trying to cancel an award night after the deadline), except the hotel (HI Marrakech) does not budge:
- They first told me to send an e-mail (a week ago), which they didn't answer to
- When calling the hotel's reservations desk, they now tell me they can't cancel reservations made using points
Is there any way to know what the penalty (points and/or cash) would be if I were to cancel that reservation ?
Otherwise, we may end up having to go anyway, even though that would not be our first choice.
- They first told me to send an e-mail (a week ago), which they didn't answer to
- When calling the hotel's reservations desk, they now tell me they can't cancel reservations made using points
Is there any way to know what the penalty (points and/or cash) would be if I were to cancel that reservation ?
Otherwise, we may end up having to go anyway, even though that would not be our first choice.
Dec 25, 2011, 1:24 am
#33
Join Date: Aug 2001
Location: Paris, France
Programs: IHG, CC, HH, AF, AA, UA
Posts: 830
Can anyone tell from experience which of the 2 that would be (on a reward night) ?
Dec 25, 2011, 8:15 am
#34
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
My recommendation in the event of needing to cancel past the cancellation deadline is to change the date of the reward reservation to some future date when you might need it. If you end up not needing it then, then cancel before the new cancellation deadline.
Dec 25, 2011, 8:16 am
#35
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
Hotels are not supposed to make changes to reward reservations. If they do, the reward certificate (internal) may get detached from the reward reservation and the reservation may be inadvertently converted to a paid stay. Changes should go through PCR. I'd recommend pushing the reservation out to a new date.
Dec 25, 2011, 6:00 pm
#37
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,421
Dec 26, 2011, 11:23 am
#38
Join Date: Aug 2001
Location: Paris, France
Programs: IHG, CC, HH, AF, AA, UA
Posts: 830
For future reference, here's what the CSR told me when I asked: I would be paying the price of the room on the day the reward night was booked, though she was not able to inform me of the amount (which made it impossible for me to verify her claim).
Dec 26, 2011, 8:35 pm
#39
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,421
Still ambiguous to me, if it's up to the hotel the hotel could very well choose rack rate for its own interest.
Nov 29, 2014, 2:08 am
#40
Join Date: Oct 2009
Posts: 5,041
The hotel does not get reimbursed by IHG on a no-show/late cancel if processed properly by the hotel. The points are returned, and the member pays a one night penalty. This is the official policy, but exceptions can be made.
My recommendation in the event of needing to cancel past the cancellation deadline is to change the date of the reward reservation to some future date when you might need it. If you end up not needing it then, then cancel before the new cancellation deadline.
My recommendation in the event of needing to cancel past the cancellation deadline is to change the date of the reward reservation to some future date when you might need it. If you end up not needing it then, then cancel before the new cancellation deadline.
Does this still work, if you change the date you will get
an "Updated Reservation Confirmation" with a new reservation #
The account history will say: "Reward Night stay reversal" and
another post "Redeemed points for Reward Night "
Last edited by Hannibal Lecter; Nov 29, 2014 at 2:29 am
Apr 6, 2015, 2:20 pm
#42
Join Date: Jan 2012
Posts: 16
Does anyone know what the policy is concerning canceling a Free Anniversary Night (via through IHG Rewards Card)? I canceled my reservation at the Intercontinental Mag Mile in Chicago, but it still shows my Free Anniversary Night as being used. I did not get it credited it back.. does anyone know if theres usually a delay? I hope I didnt just lose my night