ihg reward points
Apr 26, 2017, 2:39 pm
#2
In memoriam
Join Date: Jan 2009
Location: MAN
Programs: Marriott Lifetime Titanium, IHG Spire, UA Silver, Dennis The Menace Fan Club
Posts: 1,457
Oh, crikey, that's a painful loss, but I do think it's a loss.
Alas, IHG isn't as customer-centric as its competition and its customer services department definitely tends to be marked by a do nothing, rules is rules approach, unless it's their properties breaching the rules, of course.
Beg, plead, promise your first-born, though I doubt it'll bring back those points, it's worth a shot, assuming you enjoy begging with little hope of reward...
Alas, IHG isn't as customer-centric as its competition and its customer services department definitely tends to be marked by a do nothing, rules is rules approach, unless it's their properties breaching the rules, of course.
Beg, plead, promise your first-born, though I doubt it'll bring back those points, it's worth a shot, assuming you enjoy begging with little hope of reward...
Apr 27, 2017, 4:04 pm
#3
Join Date: Dec 2006
Posts: 77
I had 255000 points redeemed from my account without my knowledge. Apparently someone got into the account and redeemed for giftcards. Called IHG and they were looking into it. Points still have not been reinstated, it has been about a week.
Apr 27, 2017, 4:46 pm
#4
Join Date: Nov 2016
Posts: 76
My God that was painful to read. I really hope you get those points reinstated! Here's a thread from last year, seems like a couple FTers were able to get their points reinstated. I would HUCA HUCA HUCA.
http://www.flyertalk.com/forum/inter...einstated.html
http://www.flyertalk.com/forum/inter...einstated.html
Apr 29, 2017, 2:58 pm
#6
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
Apr 30, 2017, 11:32 am
#7
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
one year on IHG starting killing off points for the first time in March2016
Apr 30, 2017, 12:22 pm
#8
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
It was April 2015, first export 2016
May 1, 2017, 1:21 am
#9
Join Date: Sep 2011
Programs: Virgin Atlantic Silver, IHG Diamond, Bonvoy Gold, Hilton Diamond, AA Platinum Pro
Posts: 1,386
With that many points, you're probably very loyal to the chain and have stayed quite a few nights in rooms probably above standard category. (Unless you've only stayed a handful of nights in expensive Presidential suites :-) )
Maybe use that as leverage in the form of a thinly-veiled threat of the blow being so traumatic that you will cease all business with the chain if the points are not reinstated.
On the other hand, the fact that they expired means that you haven't given IHG any business for quite some time or used their credit card.
Maybe use that as leverage in the form of a thinly-veiled threat of the blow being so traumatic that you will cease all business with the chain if the points are not reinstated.
On the other hand, the fact that they expired means that you haven't given IHG any business for quite some time or used their credit card.
May 2, 2017, 3:32 am
#10
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,811
Point never expire for elite members,they do expire after 1 year of inactivity if you are the most basic club level member.
One imagines that someone that amassed 480,000 points must have acheived at least gold level, unless the points were all generated by credit card spend, and then the card was not used for a period of 1 year.
Otherwise, for those points to expire for someone on gold level, it would have required 2 years of inactivity (gold level never expires, drops down to basic member, has another 1 year before they expire).
One imagines that someone that amassed 480,000 points must have acheived at least gold level, unless the points were all generated by credit card spend, and then the card was not used for a period of 1 year.
Otherwise, for those points to expire for someone on gold level, it would have required 2 years of inactivity (gold level never expires, drops down to basic member, has another 1 year before they expire).
Last edited by tangey; May 2, 2017 at 3:38 am
May 4, 2017, 4:05 am
#11
Join Date: Oct 2010
Location: USA
Programs: DL PM - IC RA - HHonors Gold - Hertz Gold - AA - US - CO - Choice Privileges
Posts: 1,648
Odd post at best. One does not accumulate 480,000 IHG points and have no experience with IHG customer support. IHG customer support is bad.
May 16, 2017, 10:33 pm
#12
Join Date: Jan 2010
Location: NYC
Programs: IHG, RC, HH, AA, QF, UA, Aeroplan
Posts: 2,685
Point never expire for elite members,they do expire after 1 year of inactivity if you are the most basic club level member.
One imagines that someone that amassed 480,000 points must have acheived at least gold level, unless the points were all generated by credit card spend, and then the card was not used for a period of 1 year.
Otherwise, for those points to expire for someone on gold level, it would have required 2 years of inactivity (gold level never expires, drops down to basic member, has another 1 year before they expire).
One imagines that someone that amassed 480,000 points must have acheived at least gold level, unless the points were all generated by credit card spend, and then the card was not used for a period of 1 year.
Otherwise, for those points to expire for someone on gold level, it would have required 2 years of inactivity (gold level never expires, drops down to basic member, has another 1 year before they expire).
May 17, 2017, 12:36 am
#13
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
Expiration of points. Points do not expire unless your account becomes inactive for any period of twelve (12) months or longer. To maintain the points in your account, you must have at least one earn or redeem transaction posted to your account every twelve (12) months. If you do not keep your account active for any period of twelve (12) months or more, all of your points may expire which means your points will be removed from your account and are no longer able to be redeemed. Points in your account do not expire for all current Elite members, although all of your points may expire twelve (12) months after your account moves to Club level from an Elite level without earn or redeem activity.