Apr 17, 2017, 8:50 am
Last edit by: FLYGVA
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
New IHG Best Rate Guarantee - Discussion & Feedback from January 2016
Jul 13, 2017, 5:10 am
#769
Join Date: Dec 2004
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Jul 13, 2017, 5:43 am
#770
Join Date: Jul 2007
Location: EWR
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A couple of factors to consider.
It was a non-ref reservation. Law states my obligation to mitigate damages, so if I could have "gone elsewhere" I do not feel confident the outcome would be the same. And I would have gone elsewhere if able.
Proof of previous, and the efforts I took to resolve with the company beforehand (copies of conversations via email with BRG team and FB messenger communications with IHG where screenshots were included & links to still available lower price as to obtain a time stamp).
A copy of my hotel bill as proof of completing the stay.
Screenshots of the "Congratulations! You qualify for the Best Price...etc." during my booking process.
A copy of IHG's T&C's. An understanding of them.
Screenshots of the competitor booking just prior to completion.
A legal basis for my complaint, in my case Breach of Contract.
It was a non-ref reservation. Law states my obligation to mitigate damages, so if I could have "gone elsewhere" I do not feel confident the outcome would be the same. And I would have gone elsewhere if able.
Proof of previous, and the efforts I took to resolve with the company beforehand (copies of conversations via email with BRG team and FB messenger communications with IHG where screenshots were included & links to still available lower price as to obtain a time stamp).
A copy of my hotel bill as proof of completing the stay.
Screenshots of the "Congratulations! You qualify for the Best Price...etc." during my booking process.
A copy of IHG's T&C's. An understanding of them.
Screenshots of the competitor booking just prior to completion.
A legal basis for my complaint, in my case Breach of Contract.
Jul 19, 2017, 2:34 pm
#773
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Aug 5, 2017, 8:58 am
#776
Join Date: Mar 2017
Posts: 1,716