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New IHG Best Rate Guarantee - Discussion & Feedback from January 2016

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Old Apr 17, 2017, 8:50 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: FLYGVA
Most important points to consider for a valid BRG:

1. The comparison website MUST bill in the same currency as the hotel .

2. The cancellation terms must be equal or better, than the terms by the hotels.

3. The Website needs to provide INSTANT confirmation.

4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.

5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .

Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)

IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")

IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")

Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions


Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
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New IHG Best Rate Guarantee - Discussion & Feedback from January 2016

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Old Jul 3, 2017, 3:58 pm
  #751  
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Originally Posted by Vaucluse
... Modify my reservation to refundable rate and cancel it.
huh ???
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Old Jul 3, 2017, 11:54 pm
  #752  
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Originally Posted by IAN-UK
huh ???
I'm curious to hear how he's gonna do that too
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Old Jul 4, 2017, 5:56 pm
  #753  
 
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.....

Last edited by Saral; Jul 5, 2017 at 11:46 am
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Old Jul 5, 2017, 2:19 am
  #754  
 
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Last edited by markle; May 25, 2023 at 7:18 am
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Old Jul 5, 2017, 6:34 am
  #755  
 
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Originally Posted by Saral
if you book a pre-paid advance rate, before your card is charged you can amend the booking to a cancellation rate, then cancel the booking
Says who?
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Old Jul 5, 2017, 6:36 am
  #756  
 
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Once a BRG booking has been adjusted, one then typically gets a "booking cannot be viewed" message when trying to look up the reservation on the IHG site. Is there a trick to still see the booking details such as the room type etc.? (i know it's in the original booking email, but i am wondering about the latest state of the reservation)
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Old Jul 5, 2017, 11:09 am
  #757  
 
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Originally Posted by a9504477
Says who?
I don't know if it is official but I have done it

Tbh I thought if you booked a pre paid rate your card was charged straightaway, but it isn't
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Old Jul 5, 2017, 12:19 pm
  #758  
 
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Originally Posted by Saral
I don't know if it is official but I have done it
So how have you "done it"? Calling up the hotel?
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Old Jul 5, 2017, 12:31 pm
  #759  
 
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Originally Posted by a9504477
So how have you "done it"? Calling up the hotel?
probably by cancelling the reservation in app or whatever and re booking (I've done it)
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Old Jul 5, 2017, 1:01 pm
  #760  
 
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Originally Posted by Mauibaby2008
probably by cancelling the reservation in app or whatever and re booking (I've done it)
So how would that not leave the initial reservation as unrefundable?
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Old Jul 5, 2017, 1:05 pm
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Originally Posted by a9504477
So how would that not leave the initial reservation as unrefundable?
because you would only do this if you were not charged yet
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Old Jul 5, 2017, 1:25 pm
  #762  
 
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Originally Posted by a9504477
So how have you "done it"? Calling up the hotel?
go into your booking on the website, amend the booking as if you are wanting to change a room type, but while changing the room type pick a refundable rate, in a couple of days time cancel the booking

just for clarity the above is not always possible
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Old Jul 6, 2017, 8:47 pm
  #763  
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...................

Last edited by Vaucluse; Jul 26, 2017 at 4:24 am
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Old Jul 11, 2017, 9:57 am
  #764  
 
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Sued them in small claims over a completely valid claim. They never showed. Default judgement for the win.
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Old Jul 11, 2017, 10:09 am
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Originally Posted by redreeper
Sued them in small claims over a completely valid claim. They never showed. Default judgement for the win.
do you always take life so seriously lol
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