Apr 17, 2017, 8:50 am
Last edit by: FLYGVA
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Older Thread (Prior to December 31, 2016) could be found here. The Wiki was taken from this thread.
New IHG Best Rate Guarantee - Discussion & Feedback from January 2016
May 2, 2017, 8:03 am
#721
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
Sorry to hear about your situation. You should realize that booking unrefundable room with the hope of BRG approval always runs a risk of being stuck with prepaid room. There is no magic way of continually booking valid BRG rates and getting approved. There is always a chance for denial for bogus reasons.Most likely everyone here gets more denials than approvals even for legit claims.
May 2, 2017, 9:18 am
#722
Join Date: Jul 2007
Location: EWR
Programs: AA, Delta, NWA,HHonors, Hyatt BF
Posts: 1,762
I booked a non-ref room that I have every intention of using, BRG or not, in fact I booked 3 nights but my IHG free night cert was expiring soon so I had to book them separately. My issue has always been the burden of proof of availability in "real time" - how can you prove or show record of your competing claim at the time of submission. My solution - IHG Facebook chat. Screen shots, links, everything I would need to prove accuracy and availability - legally - date and time stamped for both parties on both sides.
Open to other suggestions on that hurdle.
I don't think complaining on FT helps anything in fact I think it helps IHG to advertise an enticement to non-savvy folks for a "guarantee" that doesn't exist yet warns away folks who are pretty good at T&C's from even bothering to take advantage of the guarantee they offer, due to the insulation and incompetency of the BRG unit. Win/win for them.
Open to other suggestions on that hurdle.
I don't think complaining on FT helps anything in fact I think it helps IHG to advertise an enticement to non-savvy folks for a "guarantee" that doesn't exist yet warns away folks who are pretty good at T&C's from even bothering to take advantage of the guarantee they offer, due to the insulation and incompetency of the BRG unit. Win/win for them.
May 2, 2017, 11:05 am
#723
Join Date: Sep 2007
Programs: Yorkshire Coastliner
Posts: 1,278
Open to other suggestions on that hurdle.
I don't think complaining on FT helps anything in fact I think it helps IHG to advertise an enticement to non-savvy folks for a "guarantee" that doesn't exist yet warns away folks who are pretty good at T&C's from even bothering to take advantage of the guarantee they offer, due to the insulation and incompetency of the BRG unit. Win/win for them.
May 3, 2017, 10:08 pm
#724
Join Date: Apr 2011
Programs: Kingclub - Gold,Skywards Silver,Jet Privilege Blue Plus,IHG Platinum,Marriott Silver,QMiles Burgundy
Posts: 74
So made a claim, received a mail after 18 hours saying that:
"We are still researching the room accommodation you found on www.xxxxxxxx.com. Once this has been verified and all Terms and Conditions have been met, you will receive confirmation from our office."
Dropped them an email after 24 hours after receiving this and got a response:
"Please allow us additional time to complete the verification and do additional research to ensure that we have all the information necessary to qualify the claim’s validity. As soon as we have a result we will send you another e-mail regarding this."
So its been 72 hours and the research is still on. Anyone had a similar experience and what could this be about?
"We are still researching the room accommodation you found on www.xxxxxxxx.com. Once this has been verified and all Terms and Conditions have been met, you will receive confirmation from our office."
Dropped them an email after 24 hours after receiving this and got a response:
"Please allow us additional time to complete the verification and do additional research to ensure that we have all the information necessary to qualify the claim’s validity. As soon as we have a result we will send you another e-mail regarding this."
So its been 72 hours and the research is still on. Anyone had a similar experience and what could this be about?
Last edited by Wildboar; May 3, 2017 at 10:09 pm Reason: more clarity on email
May 5, 2017, 8:51 pm
#726
Join Date: Apr 2011
Programs: Kingclub - Gold,Skywards Silver,Jet Privilege Blue Plus,IHG Platinum,Marriott Silver,QMiles Burgundy
Posts: 74
So made a claim, received a mail after 18 hours saying that:
"We are still researching the room accommodation you found on www.xxxxxxxx.com. Once this has been verified and all Terms and Conditions have been met, you will receive confirmation from our office."
Dropped them an email after 24 hours after receiving this and got a response:
"Please allow us additional time to complete the verification and do additional research to ensure that we have all the information necessary to qualify the claim’s validity. As soon as we have a result we will send you another e-mail regarding this."
So its been 72 hours and the research is still on. Anyone had a similar experience and what could this be about?
"We are still researching the room accommodation you found on www.xxxxxxxx.com. Once this has been verified and all Terms and Conditions have been met, you will receive confirmation from our office."
Dropped them an email after 24 hours after receiving this and got a response:
"Please allow us additional time to complete the verification and do additional research to ensure that we have all the information necessary to qualify the claim’s validity. As soon as we have a result we will send you another e-mail regarding this."
So its been 72 hours and the research is still on. Anyone had a similar experience and what could this be about?
May 5, 2017, 10:29 pm
#727
Join Date: Jul 2012
Programs: Delta Gold, Alaska Gold 75K, LATAM Black
Posts: 3,393
it's not the lowest category that you're required to book, but the lowest price of that specific room category. For instance, you can't book the suite + breakfast, only the suite to claim the BRG.
May 16, 2017, 6:27 am
#730
Join Date: Feb 2012
Programs: HH Dia, IHG Dia Amb, MB Ti, WoH G, OWE
Posts: 270
May 17, 2017, 2:12 pm
#732
Join Date: Jul 2013
Posts: 812
What is the reason for denial given by IHG? Is it currency-related (as Amoma T&Cs say that payment is made in EUR), in which case BRG/LPP claims for hotels charging in EUR would still be ok?
May 17, 2017, 5:32 pm
#733
Join Date: Feb 2012
Programs: HH Dia, IHG Dia Amb, MB Ti, WoH G, OWE
Posts: 270
May 19, 2017, 11:31 pm
#734
Join Date: Apr 2011
Location: U.K.
Programs: QR P; HH D; IHG SpAmb
Posts: 774
May 20, 2017, 12:42 am
#735
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008