Beijing Financial Street currently closed
Sep 28, 2016, 7:55 am
#1
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Original Poster
Join Date: Sep 2005
Location: Capetown
Programs: Marriott Lifetime Plat, IHG and Hilton Diamond, LH SEN, BA Gold
Posts: 10,167
Beijing Financial Street currently closed
Title says it all. I had a reservation for today and they cancelled on very short notice (24 hours) due to "emergency repairs". In their cancellation email they did not offer alternative accommodation. After same correspondence went in both ways they rebooked me to a different property and took the difference between my corporate rate and the other property's BAR.
Sep 28, 2016, 12:52 pm
#3
Join Date: Jun 2012
Posts: 3,381
Title says it all. I had a reservation for today and they cancelled on very short notice (24 hours) due to "emergency repairs". In their cancellation email they did not offer alternative accommodation. After same correspondence went in both ways they rebooked me to a different property and took the difference between my corporate rate and the other property's BAR.
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By securing your online reservation with a credit card, you are eligible for our Reservations Guarantee. If your reservation cannot be honored, the host hotel will provide a room at, and transportation to, another convenient and comparable hotel, and pay for telephone calls to notify family of the lodging change. The host hotel will also pay the full cost of the first night's lodging rate, plus tax. Any advance deposit will be refunded.
By securing your online reservation with a credit card, you are eligible for our Reservations Guarantee. If your reservation cannot be honored, the host hotel will provide a room at, and transportation to, another convenient and comparable hotel, and pay for telephone calls to notify family of the lodging change. The host hotel will also pay the full cost of the first night's lodging rate, plus tax. Any advance deposit will be refunded.
Sep 29, 2016, 9:10 am
#4
Join Date: Jan 2010
Location: NYC
Programs: IHG, RC, HH, AA, QF, UA, Aeroplan
Posts: 2,690
you'd think they'd be proactive, and offer you a room at the same, or discounted price point at Beichen, and throw in some softner, a nice upgrade, Club, breakfast, or other benefit you may not have anticipated. 24 hr notice is inadequate.