Great Service From IHG
May 26, 2016, 11:36 pm
#1
Original Poster
Join Date: Sep 2015
Location: South Yorkshire
Programs: Etihad Gold, IHG Platinum, SPG Gold
Posts: 43
Great Service From IHG
I was looking for a room at the CP London Blackfriars for 2 adults and 1 Child for next Saturday using points. No availability was showing so I thought why not call customer services to see what they could do (but expecting nothing!). Considering it was Saturday morning I got through to the UK call centre and they have reserved for me a deluxe twin which I am more than happy with. So a big thank you to IHG customer services! What would be nice now would be club access!
May 27, 2016, 6:45 am
#2
Join Date: Sep 2008
Programs: IHG Platinum
Posts: 442
I was looking for a room at the CP London Blackfriars for 2 adults and 1 Child for next Saturday using points. No availability was showing so I thought why not call customer services to see what they could do (but expecting nothing!). Considering it was Saturday morning I got through to the UK call centre and they have reserved for me a deluxe twin which I am more than happy with. So a big thank you to IHG customer services! What would be nice now would be club access!
May 27, 2016, 1:14 pm
#5
FlyerTalk Evangelist
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC LT Gold, HH Dia, MR LT Plat, IHG Diamond Amb, Amex Plat
Posts: 13,768
May 28, 2016, 2:33 am
#6
Original Poster
Join Date: Sep 2015
Location: South Yorkshire
Programs: Etihad Gold, IHG Platinum, SPG Gold
Posts: 43
I have got club access in the past on points stays but that was before the Spire level, that is why I said that I hoping it's still the case for Platinum. It's funny as Crowne Plaza is inconsistent in recognizing status, the Manchester Airport one is the worse.