Are points taking longer to show up?
May 5, 2015, 6:15 am
#1
Original Poster
Join Date: Jun 2012
Programs: IHG Spire Ambassador, Club Carlson Gold, HHonors Gold, Best Western Diamond Select, BA Blue
Posts: 1,335
Are points taking longer to show up?
I was expecting the points for my last week's stay to already be in my account but they're not. I also noticed this last week too, for the previous week's stay. They seem to be taking a day or two longer.
Earlier this year I got the points showing up by the following Monday if I checked out on a Thursday. Now they don't show up until Tuesday or Wednesday.
Earlier this year I got the points showing up by the following Monday if I checked out on a Thursday. Now they don't show up until Tuesday or Wednesday.
May 5, 2015, 2:37 pm
#5
Suspended
Join Date: Dec 2014
Posts: 550
I checked out of IC Singapore on 28 April, still no points. I submitted a missing points claim yesterday. My stay at IC Manila has been credited already (checked out 1 May).
May 6, 2015, 2:12 am
#6
Original Poster
Join Date: Jun 2012
Programs: IHG Spire Ambassador, Club Carlson Gold, HHonors Gold, Best Western Diamond Select, BA Blue
Posts: 1,335
I just found this on the IHG site (the page where you submit missing points claims):
So, I'll give it another day or two before submitting a missing points form.
A stay takes five to seven days from the date of check-out to post on your IHG® Rewards Club account. As a IHG® Rewards Club member you may request credit for stays up to six months after check-out.
May 6, 2015, 8:57 am
#7
Join Date: Jul 2011
Location: ONT
Programs: AA Gold, WN A-, UA S, HH ♦, IHG Spire, Hertz Prez O, TSA Disparager
Posts: 2,159
I just checked my last few stays and it's taking about a week after check out for points to post. However, the welcome points have been posting within a day after check in.
May 8, 2015, 6:34 am
#9
Original Poster
Join Date: Jun 2012
Programs: IHG Spire Ambassador, Club Carlson Gold, HHonors Gold, Best Western Diamond Select, BA Blue
Posts: 1,335
I called up IHG today. The agent I spoke to was very helpful. He explained that he couldn't understand why the points from my stay last week didn't show up, so he added them in manually.
IHG's IT system, I guess.
IHG's IT system, I guess.
May 8, 2015, 12:36 pm
#10
Join Date: Jan 2002
Location: Los Angeles, California
Programs: IHG Diamond Elite, Hilton Diamond, Hertz President's Circle
Posts: 3,531
My points have been showing up on time everyday (e.g., checkout Monday, May 4, points show up early morning on Friday, May 8th). No change for me. I'm on an anniversary bonus 1000 points per stay for 90 days currently so I am only booking one night back to back reservations to maximize.