What info can front desk staff see on a PC account?
Feb 22, 2015, 10:50 am
#1
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What info can front desk staff see on a PC account?
I was checking out of an IHG hotel this morning. I've been Plat for the last 6 years but have crashed down to basic level after a change in the scheme and also my travel patterns.
I have an unremarkable 90k points on the account.
The agent said "oh, you obviously stay with the group a lot...."
Just interested what data they are getting that shows that, especially when I'm now without status. Is there something about lifetime nights/spend on their screen?
Thanks in advance
I have an unremarkable 90k points on the account.
The agent said "oh, you obviously stay with the group a lot...."
Just interested what data they are getting that shows that, especially when I'm now without status. Is there something about lifetime nights/spend on their screen?
Thanks in advance
Feb 22, 2015, 12:07 pm
#2
Join Date: Nov 2004
Location: England
Programs: IHG
Posts: 526
I can only offer a hunch.
My belief is they see status, point balance, address and payment card on account.
There are many UK hotels I have stayed with every year for 17 years. I am regularly asked "Have you stayed with us before?"
No one has ever commented on the fact I am a long term member even though there must be over 750 total nights on my account.
My belief is they see status, point balance, address and payment card on account.
There are many UK hotels I have stayed with every year for 17 years. I am regularly asked "Have you stayed with us before?"
No one has ever commented on the fact I am a long term member even though there must be over 750 total nights on my account.
Feb 22, 2015, 12:22 pm
#4
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I had only stayed at this property once before, some 5 years ago - and wasn't all that impressed at the time (funnily enough, a big gripe back then was the absence of any status recognition!)
Feb 22, 2015, 6:46 pm
#5
Join Date: Nov 2004
Location: England
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That's great for individual hotes to do that but I believe they get the information from their in house computer, not the IHG Rewards account info.
Feb 22, 2015, 9:41 pm
#6
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Feb 23, 2015, 10:19 pm
#9
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my experience with that is the property's computer system, i went through this at the Willard in DC recently, during a conversation with the front office manager, she was referring to my old account name, that was my initials, v my full name, which is on the IHG account, so when i asked about the stay history, it wasn't the IHG account she relied on, it was the hotel's system.
Feb 23, 2015, 10:21 pm
#10
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Feb 23, 2015, 10:23 pm
#11
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Feb 24, 2015, 12:22 am
#12
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Feb 24, 2015, 12:30 am
#13
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Feb 25, 2015, 12:49 am
#14
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