welcome points for platinum member in holiday in welcome points
Sep 30, 2014, 11:13 am
#16
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
OP - Email the GM of the hotel. I recently had two stays at a HIX where the 500 points failed to credit. I emailed the hotel directly, and within a couple hours got a response from them apologizing, crediting the 1k points, and giving me 5k points as compensation. All I asked for was the 1k points.
Oct 1, 2014, 4:29 pm
#17
Join Date: Mar 2010
Location: NC
Programs: IHG PC - Plat, HHonors - Gold, Marriott - Plat
Posts: 328
do international properties also give bonus points at check in or just US properties? had a points stay in London that hasn't shown up yet as non qualifying stay and no welcome points either. just wondering
Oct 6, 2014, 7:17 am
#18
Join Date: Nov 2011
Location: Glasgow, Scotland
Programs: BA Exec Gold, IHG Platinum, Hilton Honors Silver
Posts: 391
I recently had 3 IHG stays, 2 paid for, 1 reward. The reward stay and one of the paid stays credited the 500 points immediately (after asking at check in if I wished a "gift" or the points). On the other paid stays it wasn't mentioned at check in so I queried it and was told they had opted out of those sort of promotions to ensure that they were able to give all customers better rates.
I since called the hotel and have been given the same response, albeith from anoth staff member. IHG customer case won't look into it as they say it is discretionary on the part of the hotel so just be aware if you don't get anything there will be no help forthcoming to secure you the points.
I since called the hotel and have been given the same response, albeith from anoth staff member. IHG customer case won't look into it as they say it is discretionary on the part of the hotel so just be aware if you don't get anything there will be no help forthcoming to secure you the points.
Oct 6, 2014, 10:29 am
#20
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,671
HTB.
Oct 8, 2014, 9:22 pm
#22
Join Date: Mar 2003
Location: Pittsburgh, PA, USA
Programs: MR LT Titanium, IHG Plat.,UA Premier Silver, & PA/OH Turnpike Million Miler
Posts: 2,311
OP - Email the GM of the hotel. I recently had two stays at a HIX where the 500 points failed to credit. I emailed the hotel directly, and within a couple hours got a response from them apologizing, crediting the 1k points, and giving me 5k points as compensation. All I asked for was the 1k points.
--Jon