Sep 15, 2014, 9:40 am
Last edit by: Spiff
Frequently Asked Questions
Please read these before asking your question in the thread.
Post #2585 has a link to the Dashboard. You can "Claim" free nights there.
Please update the FAQ as seems expedient.
Please read these before asking your question in the thread.
- Q. If I book a stay using IHG points, does that count as a "stay" towards my Into The Nights offers?
A. No.
- Q. If I book a stay using a cash and points rate, does that count as a "stay" towards my Into The Nights offers?
A. No.
- Q. Will stays booked via a consolidator (like TravelPony) or other public travel portal or points portal count towards this promo?
A. No. Your stays must be booked directly with IHG on their website or on their app. However, if you are booking through your corporate portal at work, this may post if such stays usually earn you base points.
- Q. How long will it take for my points to post?
A. Normally they post within a week or two.
- Q. How long after stay points post to my IHG account is it until my personal Into the Nights dashboard is updated showing progress in my offers?
A. The Tuesday after the stay points post to account. (edit: has been Thursday lately, November)
- Q. Where can I find the Bonus Point package with Breakfast rate?
A. Click here to book Bonus Points Package with (or without) Breakfast rate.
NOTE: Make sure that your email confirmation states something like this:
Rate Description: Exclusive to IHG Rewards Club members. Earn Faster with this package offer plus breakfast - Earn 5,000 bonus IHG Rewards Club points per stay when you book the 5,000 Bonus Point Package plus breakfast each day (breakfast for up to 2 adults sharing a room). Membership in IHG® Rewards Club is free! Points can be redeemed at any time for a variety of rewards, including free hotel stays starting at just 10,000 points, airline miles, name-brand merchandise and more. Book now to take advantage of this special offer!
Otherwise you booked the wrong rate type. This type of rate also comes in a 1000 point version.
- Q. I registered for this promotion before 10/20/2014 and my tasks changed! (E.g., "book a stay with the app" became "book 9 stays with the app").
A. See this post from IHG's FlyerTalk representative.
- Q. Does a Holiday Inn Express stay count as a Holiday Inn stay?
A. No
- Q. What are the conditions for the free nights being awarded?
A. Free nights must be redeemed by December 31st, 2015 and must be claimed by January 31st, 2015 or members will automatically be awarded applicable points. Free Nights can only be used in participating IHG hotels and may not be transferred. A Free Night is valid only for one standard room night rate and applicable taxes (not including breakfast). Redemption is subject to availability of the rooms of hotels specially provided for this promotion. The hotel rooms hotels specially provided for this promotion shall be determined at IHG’s discretion.
- Q.I chose the 2 free nights award, how do I book them?
A. Go to your My Account page on ihg.com (after logging in). On the left hand masthead you will see an option labeled "Free Night Status". The page will show how many free nights you have available and provides a way to book the nights. Note that it's a bit clumsy -- an initial search will show that the lowest price is Free, but until you click thru you won't know if it's really available for your preferred nights.
- Q. Can I trade the free nights?
A. Not on FlyerTalk. They are specifically designated non-transferable.
Post #2585 has a link to the Dashboard. You can "Claim" free nights there.
Please update the FAQ as seems expedient.
"Into The Nights" 2014 Master Thread
Oct 1, 2014, 6:05 am
#886
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,811
I just got a response from an enquiry I made as to why a stay I made on the 6th of Sept hasn't posted to this promo.
basically they are saying I didn't register until the 11th (i.e after the stay), when I registered the the first day it was possible to do so (think that was the 4th ). the IHG offer status page says I registered on the 11th.
I'll have to wait til I get home to see if they sent a sign-up confirmation email, that I can use as evidence to counter their wrong info.
basically they are saying I didn't register until the 11th (i.e after the stay), when I registered the the first day it was possible to do so (think that was the 4th ). the IHG offer status page says I registered on the 11th.
I'll have to wait til I get home to see if they sent a sign-up confirmation email, that I can use as evidence to counter their wrong info.
Oct 1, 2014, 7:00 am
#888
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,163
I don't think that's the issue tbh as even with no drop down option the card is easily recognisable by the first six digits all they would have to do is run a sweep for reservations done with cards starting 492912
Plus they obviously have all the card details from the bonus points that posted last week.
When was the stay?
Plus they obviously have all the card details from the bonus points that posted last week.
When was the stay?
The stay counted/posted for HI requirement, for foreign travel requirement, as well as general number of stays required, just not for the Visa card.
Oct 1, 2014, 8:05 am
#889
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
i wonder if they have set it up to only check for uk transactions on the card. That's about the only explanation I can think of for it. They might be checking the card rather than the reservation. There is more chance of the information coming from Barclays to be accurate than the hotel.
Oct 1, 2014, 8:12 am
#890
Join Date: Sep 2004
Location: SYD
Programs: UA Premier Gold (*G), IHG Platinum & Hyatt Discoverist
Posts: 1,456
Feels good to have the survey post as completed. Will be a sprint to the finish line with all my stays for this promo booked for December under the IHG Special Rate.
Oct 1, 2014, 8:56 am
#891
Join Date: May 2010
Posts: 904
Frustrating that the latest Tuesday update did not include showing that the 2nd stay was booked with the app. My first experience with bugs and IHG promos. Of course, I will have more stays booked with the ap so should still make the quota of 3.
Oct 1, 2014, 9:08 am
#892
Join Date: Jun 2014
Location: FL
Programs: AA EXP, Hyatt Diamond, SPG Plat, IC Plat Amb, HH Diamond, Marriott Platinum
Posts: 1,299
1 year, usually. The points do not expire. The free nights are subject to availability. So if you are planning your honeymoon you could literally call where you want to stay and they can say, "Sorry - free nights are not available on those dates...."
Best of luck to you both.
bb
Best of luck to you both.
bb
Oct 1, 2014, 11:27 am
#894
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
Oct 1, 2014, 12:08 pm
#895
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,163
Oct 1, 2014, 12:10 pm
#896
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
Pretty much and definitely in the UK where card for the transaction in question is managed.
4 is Visa
5 is MasterCard
I can't remeber what the rest are off the top of my head. The next few numbers in the card number identify the issuer, in this case it's Barclaycard then the next few determine what kind of Barclaycard it is before the actual customer number finishing off with a check validation number at the end.
If you google it you will find out more. When I was a student I worked for HBOS Card Services and they taught us about it all then.
4 is Visa
5 is MasterCard
I can't remeber what the rest are off the top of my head. The next few numbers in the card number identify the issuer, in this case it's Barclaycard then the next few determine what kind of Barclaycard it is before the actual customer number finishing off with a check validation number at the end.
If you google it you will find out more. When I was a student I worked for HBOS Card Services and they taught us about it all then.
Last edited by chrism20; Oct 1, 2014 at 12:18 pm
Oct 1, 2014, 12:17 pm
#897
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
It's very easy to scan the system from their end for the transactions. the reports they can get on us and our spending patterns is frightening.
Last edited by chrism20; Oct 1, 2014 at 12:32 pm
Oct 1, 2014, 1:38 pm
#898
Join Date: May 2013
Posts: 315
"......
As we are having some technical difficulties with the Into the Nights page, please allow 7-10 days for the Into the Nights dashboard to update.
......"
IHG customer service never surprises me.
Oct 1, 2014, 4:19 pm
#899
Join Date: Mar 2010
Location: NC
Programs: IHG PC - Plat, HHonors - Gold, Marriott - Plat
Posts: 329
I just got a response from an enquiry I made as to why a stay I made on the 6th of Sept hasn't posted to this promo.
basically they are saying I didn't register until the 11th (i.e after the stay), when I registered the the first day it was possible to do so (think that was the 4th ). the IHG offer status page says I registered on the 11th.
I'll have to wait til I get home to see if they sent a sign-up confirmation email, that I can use as evidence to counter their wrong info.
basically they are saying I didn't register until the 11th (i.e after the stay), when I registered the the first day it was possible to do so (think that was the 4th ). the IHG offer status page says I registered on the 11th.
I'll have to wait til I get home to see if they sent a sign-up confirmation email, that I can use as evidence to counter their wrong info.
you might try sending a missing stay request and see what response you get. Good luck. if you pm me I can try to forward the email sent to me.
Oct 1, 2014, 4:22 pm
#900
Join Date: Mar 2010
Location: NC
Programs: IHG PC - Plat, HHonors - Gold, Marriott - Plat
Posts: 329
I had a stay post for 2 of my hurdles but not all it should have counted for. it was a HIX reservation online for a sat stay. I got credit for the online resv, the sat stay but not the HIX stay.
anybody else have any similar issues where a stay did not count for all the hurdles it should have?
I called cs and they said it would be taken care of but that 3 days ago. so I guess I better give it a week before I inquire again.
anybody else have any similar issues where a stay did not count for all the hurdles it should have?
I called cs and they said it would be taken care of but that 3 days ago. so I guess I better give it a week before I inquire again.