Sep 15, 2014, 9:40 am
Last edit by: Spiff
Frequently Asked Questions
Please read these before asking your question in the thread.
Post #2585 has a link to the Dashboard. You can "Claim" free nights there.
Please update the FAQ as seems expedient.
Please read these before asking your question in the thread.
- Q. If I book a stay using IHG points, does that count as a "stay" towards my Into The Nights offers?
A. No.
- Q. If I book a stay using a cash and points rate, does that count as a "stay" towards my Into The Nights offers?
A. No.
- Q. Will stays booked via a consolidator (like TravelPony) or other public travel portal or points portal count towards this promo?
A. No. Your stays must be booked directly with IHG on their website or on their app. However, if you are booking through your corporate portal at work, this may post if such stays usually earn you base points.
- Q. How long will it take for my points to post?
A. Normally they post within a week or two.
- Q. How long after stay points post to my IHG account is it until my personal Into the Nights dashboard is updated showing progress in my offers?
A. The Tuesday after the stay points post to account. (edit: has been Thursday lately, November)
- Q. Where can I find the Bonus Point package with Breakfast rate?
A. Click here to book Bonus Points Package with (or without) Breakfast rate.
NOTE: Make sure that your email confirmation states something like this:
Rate Description: Exclusive to IHG Rewards Club members. Earn Faster with this package offer plus breakfast - Earn 5,000 bonus IHG Rewards Club points per stay when you book the 5,000 Bonus Point Package plus breakfast each day (breakfast for up to 2 adults sharing a room). Membership in IHG® Rewards Club is free! Points can be redeemed at any time for a variety of rewards, including free hotel stays starting at just 10,000 points, airline miles, name-brand merchandise and more. Book now to take advantage of this special offer!
Otherwise you booked the wrong rate type. This type of rate also comes in a 1000 point version.
- Q. I registered for this promotion before 10/20/2014 and my tasks changed! (E.g., "book a stay with the app" became "book 9 stays with the app").
A. See this post from IHG's FlyerTalk representative.
- Q. Does a Holiday Inn Express stay count as a Holiday Inn stay?
A. No
- Q. What are the conditions for the free nights being awarded?
A. Free nights must be redeemed by December 31st, 2015 and must be claimed by January 31st, 2015 or members will automatically be awarded applicable points. Free Nights can only be used in participating IHG hotels and may not be transferred. A Free Night is valid only for one standard room night rate and applicable taxes (not including breakfast). Redemption is subject to availability of the rooms of hotels specially provided for this promotion. The hotel rooms hotels specially provided for this promotion shall be determined at IHG’s discretion.
- Q.I chose the 2 free nights award, how do I book them?
A. Go to your My Account page on ihg.com (after logging in). On the left hand masthead you will see an option labeled "Free Night Status". The page will show how many free nights you have available and provides a way to book the nights. Note that it's a bit clumsy -- an initial search will show that the lowest price is Free, but until you click thru you won't know if it's really available for your preferred nights.
- Q. Can I trade the free nights?
A. Not on FlyerTalk. They are specifically designated non-transferable.
Post #2585 has a link to the Dashboard. You can "Claim" free nights there.
Please update the FAQ as seems expedient.
"Into The Nights" 2014 Master Thread
Jan 30, 2015, 9:09 pm
#2851
Join Date: Sep 2012
Posts: 4,431
Just to be sure-- my wife's free nights show "booking dates" until 12/31. That means that I have to BOOK by that date, not STAY by then, correct? For Chase free nights, I know we're technically supposed to stay by then, but my sister has successfully stayed the following year as long as the stay was booked before the deadline. Are the ITN free nights different?
Jan 30, 2015, 10:06 pm
#2852
Suspended
Join Date: Jan 2003
Posts: 8,720
Just to be sure-- my wife's free nights show "booking dates" until 12/31. That means that I have to BOOK by that date, not STAY by then, correct? For Chase free nights, I know we're technically supposed to stay by then, but my sister has successfully stayed the following year as long as the stay was booked before the deadline. Are the ITN free nights different?
Now, why don't you call them and get a definitive answer and report back because as sure as the sun shines, no one on this board knows the answer.
Jan 30, 2015, 11:32 pm
#2853
Company Representative - InterContinental Hotels
Join Date: May 2011
Location: Salt Lake City Utah
Programs: IHG Rewards Club
Posts: 166
Into the Nights
Dear DaveInLA,
Thank you for posting a comment regarding the Into the Nights Free Night Certificate. You may redeem your free nights earned from the said promotion for stays within 2015 only.
Please feel free to email our IHG Rewards Club Service Center at [email protected] if you have any other concerns. You may also visit our website, ihgrewardsclub.com for more information.
Best Regards,
Faith R
Case Manager
IHGCare
Thank you for posting a comment regarding the Into the Nights Free Night Certificate. You may redeem your free nights earned from the said promotion for stays within 2015 only.
Please feel free to email our IHG Rewards Club Service Center at [email protected] if you have any other concerns. You may also visit our website, ihgrewardsclub.com for more information.
Best Regards,
Faith R
Case Manager
IHGCare
Just to be sure-- my wife's free nights show "booking dates" until 12/31. That means that I have to BOOK by that date, not STAY by then, correct? For Chase free nights, I know we're technically supposed to stay by then, but my sister has successfully stayed the following year as long as the stay was booked before the deadline. Are the ITN free nights different?
Jan 31, 2015, 9:46 am
#2854
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,273
Dear Rusdude,
Thank you for your feedback regarding the Into The Nights portal. We appreciate you bringing this matter to our attention.
Your comments have been documented and shared with the management staff of the IHG Rewards Club Service Center.
We have sent you a private message to obtain additional information regarding your IHG Rewards Club account.
Once again, thank you for taking the time to write your review. We look forward to hearing from you and being of further assistance.
Sincerely,
Divina P.
Case Manager
IHGCare
Thank you for your feedback regarding the Into The Nights portal. We appreciate you bringing this matter to our attention.
Your comments have been documented and shared with the management staff of the IHG Rewards Club Service Center.
We have sent you a private message to obtain additional information regarding your IHG Rewards Club account.
Once again, thank you for taking the time to write your review. We look forward to hearing from you and being of further assistance.
Sincerely,
Divina P.
Case Manager
IHGCare
Feb 1, 2015, 6:54 am
#2855
Join Date: Sep 2014
Location: DTW - Rochester Hills, MI
Programs: Cathay MPC, IHG Diamond Ambassador, Domestic Airline Nobody
Posts: 715
Into the Nights availability just opened up in March for one of the properties I was considering (Indigo HKG). Yet, the cancellation policy simply states "Canceling your reservation or failing to show will result in a charge for the first night per room to your credit card." No mention of any cancellation deadline. The rate it's showing for cancellation is $1200 HKD higher than the lowest currently available rate.
Is it safe to assume that booking here using my Into the Night certificates would result in a completely inflexible/nonrefundable reservation?
-FlyerBeek
Is it safe to assume that booking here using my Into the Night certificates would result in a completely inflexible/nonrefundable reservation?
-FlyerBeek
This was a great promo... I got 2 nights at a hotel worth roughly $400 per night USD.
And I'll be staying at the HK Indigo for a night on that same trip. The corner DELUXE rooms seem nice. Eager to give it a try.
This promo was effective, and I modified my hotel stays to achieve it. Even paid for a Saturday night stay a hometown hotel just to achieve the last task! (Checked-in and paid, but didn't stay.)
This new promo kinda sucks with the requirement to stay at a resort property. It will be far less effective at influencing behavior.
Last edited by Gongzuokuang; Feb 1, 2015 at 7:02 am
Feb 1, 2015, 9:21 am
#2856
Join Date: Aug 2009
Location: IAH
Programs: SPG Platinum, Hyatt Diamond, IHG Gold Ambassador, Marriott Gold
Posts: 519
Dear Rusdude,
Thank you for your feedback regarding the Into The Nights portal. We appreciate you bringing this matter to our attention.
Your comments have been documented and shared with the management staff of the IHG Rewards Club Service Center.
We have sent you a private message to obtain additional information regarding your IHG Rewards Club account.
Once again, thank you for taking the time to write your review. We look forward to hearing from you and being of further assistance.
Sincerely,
Divina P.
Case Manager
IHGCare
Thank you for your feedback regarding the Into The Nights portal. We appreciate you bringing this matter to our attention.
Your comments have been documented and shared with the management staff of the IHG Rewards Club Service Center.
We have sent you a private message to obtain additional information regarding your IHG Rewards Club account.
Once again, thank you for taking the time to write your review. We look forward to hearing from you and being of further assistance.
Sincerely,
Divina P.
Case Manager
IHGCare
In the future though, it'd be nice if the web-site stayed up for the entire duration of the selection period instead of disappearing.
Feb 1, 2015, 4:24 pm
#2857
Join Date: Aug 2001
Location: Los Altos
Programs: Delta DM 2 Million Miler, Hilton DM, Priority Club Platinum
Posts: 1,112
"Into The Nights" 2014 Master Thread
Anyone get the 20,000 points for completing the unlocked 6 bonus offers plus the 5,000 bonus point for booking a stay in the last week of December?
Feb 1, 2015, 5:00 pm
#2858
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,163
Feb 1, 2015, 7:49 pm
#2859
Join Date: Aug 2003
Location: Singapore
Programs: SIA Solitaire PPS, IHG Royal Amb, Hyatt Globalist, Bonvoy Gold, Hilton Hhonor Gold
Posts: 2,207
I have gotten the points for completing the tasks, but have yet to receive any points for stay in last week of December (5K points) and for points redemption (1k). Didn't email to IHG to check as yet.
Feb 1, 2015, 9:38 pm
#2860
Company Representative - InterContinental Hotels
Join Date: May 2011
Location: Salt Lake City Utah
Programs: IHG Rewards Club
Posts: 166
Dear hclee01,
Thank you for your feedback regarding the Into The Nights portal. We appreciate you bringing this matter to our attention.
Your comments have been documented and shared with the management staff of the IHG Rewards Club Service Center.
We have sent you a private message to obtain additional information regarding your IHG Rewards Club account.
Once again, thank you for taking the time to write your review. We look forward to hearing from you and being of further assistance.
Sincerely,
Dianne L.
Case Manager
IHGCare
Thank you for your feedback regarding the Into The Nights portal. We appreciate you bringing this matter to our attention.
Your comments have been documented and shared with the management staff of the IHG Rewards Club Service Center.
We have sent you a private message to obtain additional information regarding your IHG Rewards Club account.
Once again, thank you for taking the time to write your review. We look forward to hearing from you and being of further assistance.
Sincerely,
Dianne L.
Case Manager
IHGCare
Feb 1, 2015, 10:20 pm
#2861
Join Date: Aug 2001
Location: Los Altos
Programs: Delta DM 2 Million Miler, Hilton DM, Priority Club Platinum
Posts: 1,112
"Into The Nights" 2014 Master Thread
My wife and I both completed one stay for the last week of the promo (5K), the one redemption (1K) plus the other 4 tasks (20K) and was told these would post 3 weeks after the promotion. Still waiting for confirmation that anyone else has posted before calling in.
Feb 1, 2015, 10:37 pm
#2862
Join Date: Jan 2013
Location: CHICAGO, IL
Programs: Arrival Points, M-Life, Hyatt, ULTIMATE REWARDS, AA, UAL, SOUTHWEST
Posts: 121
I have been waiting as I was told by IHG rep
Dear Rusdude,
Thank you for your feedback regarding the Into The Nights portal. We appreciate you bringing this matter to our attention.
Your comments have been documented and shared with the management staff of the IHG Rewards Club Service Center.
We have sent you a private message to obtain additional information regarding your IHG Rewards Club account.
Once again, thank you for taking the time to write your review. We look forward to hearing from you and being of further assistance.
Sincerely,
Divina P.
Case Manager
IHGCare
Thank you for your feedback regarding the Into The Nights portal. We appreciate you bringing this matter to our attention.
Your comments have been documented and shared with the management staff of the IHG Rewards Club Service Center.
We have sent you a private message to obtain additional information regarding your IHG Rewards Club account.
Once again, thank you for taking the time to write your review. We look forward to hearing from you and being of further assistance.
Sincerely,
Divina P.
Case Manager
IHGCare
I was told that I needed to be patient by an IHG rep over 3 weeks ago regarding the Into the Nights Promotion website. I tried logging in last week to see the status of our free nights being credited and saw that the site was down - and still is.
Please help.
Feb 1, 2015, 11:03 pm
#2863
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Sent IHG an email at midnight asking about 5,000 points that were never deposited (for staying the last week of the promo).
At 12:45 AM I received an email back stating that I was correct and the points were manually deposited. I'm annoyed I had to bother with that email but at least the points are there. This makes my total earnings for the promotion about 60,000.
At 12:45 AM I received an email back stating that I was correct and the points were manually deposited. I'm annoyed I had to bother with that email but at least the points are there. This makes my total earnings for the promotion about 60,000.
Feb 2, 2015, 12:43 am
#2864
Join Date: Aug 2001
Location: Los Altos
Programs: Delta DM 2 Million Miler, Hilton DM, Priority Club Platinum
Posts: 1,112
"Into The Nights" 2014 Master Thread
What email address did you use to get such a fast response?
I always get the standard response:
Thank you for your email. We will respond within 48 hours. If you need urgent assistance please call us at (US) 1-888-211-9874 or (within UK) +44 2033 499 033. If you are calling from other countries, please visit https://www.ihg.com/hotels/us/en/cus...are/contact-us for a complete list of contact numbers.
I always get the standard response:
Thank you for your email. We will respond within 48 hours. If you need urgent assistance please call us at (US) 1-888-211-9874 or (within UK) +44 2033 499 033. If you are calling from other countries, please visit https://www.ihg.com/hotels/us/en/cus...are/contact-us for a complete list of contact numbers.
Sent IHG an email at midnight asking about 5,000 points that were never deposited (for staying the last week of the promo).
At 12:45 AM I received an email back stating that I was correct and the points were manually deposited. I'm annoyed I had to bother with that email but at least the points are there. This makes my total earnings for the promotion about 60,000.
At 12:45 AM I received an email back stating that I was correct and the points were manually deposited. I'm annoyed I had to bother with that email but at least the points are there. This makes my total earnings for the promotion about 60,000.
Feb 2, 2015, 4:16 am
#2865
Join Date: Nov 2013
Posts: 211
I've had all the points credited apart from the 20k bonus. Gonna send an email now.