Account closed without any reason (might be: registering for targeted promotion)
#1
Original Poster
Join Date: Apr 2011
Programs: DL Diamond,United Platinum, Hyatt Diamond, Hilton Diamond, Marriott Platinum,Hertz President Circle
Posts: 74
Account closed without any reason (might be: registering for targeted promotion)
Called IHG Rewards to cancel one of my reservation and they told me my account was closed and they cannot do anything.. I had 300k points and all of them were normal stays .. Not sure what the issue is... Totally lost
"GOT MY ACCOUNT REINSTATED FINALLY AFTER MULTIPLE CALLS TO THE CUSTOMER CARE..GIVEN A FINAL WARNING AS WELL"
"GOT MY ACCOUNT REINSTATED FINALLY AFTER MULTIPLE CALLS TO THE CUSTOMER CARE..GIVEN A FINAL WARNING AS WELL"
Last edited by deadly_scorpion; Jan 17, 2014 at 9:15 pm Reason: Update on my case
#2
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Is this all that ocurred on the call? Did you ask why?
#3
Join Date: Apr 2008
Location: bay area, ca
Programs: AS 100K, AA Gold, IC Diamond AMB, HH Diamond
Posts: 1,836
Based on the recent posts of this nature, it sounds like IHG is doing a sweep of odd behavior and closing accounts accordingly. @:-)
#4
Join Date: Aug 2010
Location: Seat 1L these days :)
Programs: AF Platinum/AY LUMO/SK EBG/baEC S/HYATT Globalist/MR LTP/A3 *G/HH Dia/IHG plat
Posts: 7,887
So if you play around the rules best cash in your points soon
#5
Original Poster
Join Date: Apr 2011
Programs: DL Diamond,United Platinum, Hyatt Diamond, Hilton Diamond, Marriott Platinum,Hertz President Circle
Posts: 74
Account closed without any reason
It seems being a Platinum member, I enrolled in a promo code that was not targetted for Platinum members... Amazed at how they treat their Platinums...
As a result they charged me of abusing the program...i argued with them that they should fix their system to error out during the registration process if a member is not eligible for that promotion
As a result they charged me of abusing the program...i argued with them that they should fix their system to error out during the registration process if a member is not eligible for that promotion
#6
Join Date: Mar 2012
Posts: 940
It seems being a Platinum member, I enrolled in a promo code that was not targetted for Platinum members... Amazed at how they treat their Platinums...
As a result they charged me of abusing the program...i argued with them that they should fix their system to error out during the registration process if a member is not eligible for that promotion
As a result they charged me of abusing the program...i argued with them that they should fix their system to error out during the registration process if a member is not eligible for that promotion
#7
#8
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
And there you have it. You intentionally violated the t&c of the program and they've fired you as a customer. Choose another program and stick to the rules the next time and all will be well.
Note: Why not include this stuff in your OP. It explains exactly why IHG did what they did.
Note: Why not include this stuff in your OP. It explains exactly why IHG did what they did.
#9
Join Date: Mar 2012
Posts: 940
And there you have it. You intentionally violated the t&c of the program and they've fired you as a customer. Choose another program and stick to the rules the next time and all will be well.
Note: Why not include this stuff in your OP. It explains exactly why IHG did what they did.
Note: Why not include this stuff in your OP. It explains exactly why IHG did what they did.
#10
Join Date: May 2012
Posts: 212
Unbelievable! My girlfriend has also stacked some promo codes and she had her account closed.
I bet at least 50% of members are stacking up these promo codes.
Has anyone ever seen a warning on these blogs about using them?
Why this is not clearly stated anywhere?
I bet at least 50% of members are stacking up these promo codes.
Has anyone ever seen a warning on these blogs about using them?
Why this is not clearly stated anywhere?
Last edited by mobilemario; Jan 15, 2014 at 1:05 pm Reason: poor gramma
#11
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,394
Why would it need to be stated anywhere. If you are targetted for a promotion , then you will be informed by IHG. If it is a public promotion it is typically mentioned on the IHG site
Start trawling the internet looking for codes targetted for other people and is hardly accidental
#12
FlyerTalk Evangelist
Join Date: May 2003
Location: AA Plat / UA NOTHING / Alaska 75K / Hyatt Diamond / SPG LT Plat / Marriott Gold / Priority Club Plat / Hertz Pres
Posts: 24,668
And there you have it. You intentionally violated the t&c of the program and they've fired you as a customer. Choose another program and stick to the rules the next time and all will be well.
Note: Why not include this stuff in your OP. It explains exactly why IHG did what they did.
Note: Why not include this stuff in your OP. It explains exactly why IHG did what they did.
Sorry for the op but rules is rules. Bend them and you (and I) put our piles of points at risk.
#13
Join Date: Feb 1999
Location: San Jose, California, USA
Programs: AS 100K, UA MM, AA MM, IC Plat Amb, Marriott Gold, Hilton Gold, Hyatt Explorist
Posts: 3,146
If you do anything that IHG does not like (such as fat-fingering a promo code, using BRG one too many times, or pretty much anything else), IHG can close your account -- and that is in the T&C.
This (along with the constant devaluation of points) is why I recommend never amassing a large amount of points in any one program. With 300K points, the risk becomes too great. Use 'em or lose 'em.
#14
Join Date: Oct 2007
Location: DFW
Programs: AA EXP, Marriott Gold, Hilton Diamond, Hyatt Plat, CC Gold, IHG Plat Amb, Choice Plat
Posts: 306
I bet most of us here have registered for atleast some of these promo codes...but it does not sound fair that IHG is just closing the accounts unilaterally ...firstly they let people register for these promos..even if they let register, the promotions stack and points are posted...this is happening for god know how long and now suddenly they want to close all such accounts taking away points even from the legitimate stays.
if they think this is such a big abuse, how difficult it is to fix those in their system but they choose to go other route and let customer stay, take the money, post those points and let it happen again and again and one fine day close the account and take all the points. This only means either they have enough business so they do not care for these less profitable customers now or they have significantly large liabilities due to so many points promotions and they see it as easy way to reduce the same. They can very well deduct such points from the promotions if they want.
This needs to be taken up seriously. Everyone is best judge of their situation but I am not feeling comfortable to give any of my future stays unless there are absolutely no options as who know there is some T&C condition which gets violated by me unknowingly and one day I loose all of the hard earned rewards
if they think this is such a big abuse, how difficult it is to fix those in their system but they choose to go other route and let customer stay, take the money, post those points and let it happen again and again and one fine day close the account and take all the points. This only means either they have enough business so they do not care for these less profitable customers now or they have significantly large liabilities due to so many points promotions and they see it as easy way to reduce the same. They can very well deduct such points from the promotions if they want.
This needs to be taken up seriously. Everyone is best judge of their situation but I am not feeling comfortable to give any of my future stays unless there are absolutely no options as who know there is some T&C condition which gets violated by me unknowingly and one day I loose all of the hard earned rewards
#15
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,901
i dont buy for a moment this is because of promo registration..
perhaps multiple accounts, perhaps some other explicit violation of t&c - i doubt people will tell the full story
perhaps multiple accounts, perhaps some other explicit violation of t&c - i doubt people will tell the full story