IHG closed my acct. (after 25 Best Rate Claims) and noone will tell me why
#107
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Join Date: Jan 2002
Posts: 44,549
Let me try this again one more time, there was no such in rule in place at the time of my claims or at the time of my stays. The rule only came into existence a few weeks ago. Do I need to make that any clearer? I broke no explicit rules acc. to the t&c in place at the time.
#108
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Let me try this again one more time, there was no such in rule in place at the time of my claims or at the time of my stays. The rule only came into existence a few weeks ago. Do I need to make that any clearer? I broke no explicit rules acc. to the t&c in place at the time.
Your easy acceptance of their decision also adds to my sense that there's something else going on. If you are adamant that you've complied with the rules you should have a good case to dispute their decision.
I can only conclude you've been caught fair and square.
#109
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"If I had to guess ( which is all that can be done here ), I would go that IHG is viewing that someone doing nearly 1 BRG a week is abusing the systems"
"I think people get tossed out when it appears as if they are using the program only for the BRGs"
"It wouldn't surprise me if someone just looked at your more than once per 7 day period BRG and the only explanation he could find how you got those approved was by cheating"
"all i can say is FINALLY! hopefully it reigns in those who have been taking advantage of the system. 25 BRGs only in one year only serves to disadvantage everyone, as IHG will realize how much money they are losing and completely revamp the system. Good on IHG"
Seems some people don't think like you (or me for that matter)
#110
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Some snippets from this thread:
"If I had to guess ( which is all that can be done here ), I would go that IHG is viewing that someone doing nearly 1 BRG a week is abusing the systems"
"I think people get tossed out when it appears as if they are using the program only for the BRGs"
"It wouldn't surprise me if someone just looked at your more than once per 7 day period BRG and the only explanation he could find how you got those approved was by cheating"
"all i can say is FINALLY! hopefully it reigns in those who have been taking advantage of the system. 25 BRGs only in one year only serves to disadvantage everyone, as IHG will realize how much money they are losing and completely revamp the system. Good on IHG"
Seems some people don't think like you (or me for that matter)
"If I had to guess ( which is all that can be done here ), I would go that IHG is viewing that someone doing nearly 1 BRG a week is abusing the systems"
"I think people get tossed out when it appears as if they are using the program only for the BRGs"
"It wouldn't surprise me if someone just looked at your more than once per 7 day period BRG and the only explanation he could find how you got those approved was by cheating"
"all i can say is FINALLY! hopefully it reigns in those who have been taking advantage of the system. 25 BRGs only in one year only serves to disadvantage everyone, as IHG will realize how much money they are losing and completely revamp the system. Good on IHG"
Seems some people don't think like you (or me for that matter)
#111
Join Date: Feb 2004
Location: Perth, WA, Australia
Programs: QF Gold, VA Plat, IHG Plat Amb, LCAH Gold, Hilton Diamond
Posts: 3,845
I've come to acceptance quite easily, moving on with actually important things in my life. Of course now that they've treated me so poorly, anytime I can help a friend or family member I will definitely give them the BRG info. and help them make a claim. I am now motivated to get as many free nights as possible for people I care about- not everyone here on the forum. And I know a lot of sites. Of all my claims only 3 were rejected- (it was a little vague about how exactly identical the room types need to be). And that my friends is called closure.
#112
Join Date: Aug 2005
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That reminds me of the USA's request that Irak proove it did not own any weapons of mass destruction.
Usually you can't prove that something does not exist. That's why most legal systems require to prove that someone is guilty and assumed innocent until being tried.
I have no doubt that the OP is telling the truth. The behavior of IHG doesn't strike me as strange at all. Their moral standards surrounding the BRG are very low to non existing.
HTB.
Usually you can't prove that something does not exist. That's why most legal systems require to prove that someone is guilty and assumed innocent until being tried.
I have no doubt that the OP is telling the truth. The behavior of IHG doesn't strike me as strange at all. Their moral standards surrounding the BRG are very low to non existing.
HTB.
#113
Join Date: Aug 2005
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Posts: 4,667
HTB.
#114
Join Date: Feb 2004
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#115
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That reminds me of the USA's request that Irak proove it did not own any weapons of mass destruction.
Usually you can't prove that something does not exist. That's why most legal systems require to prove that someone is guilty and assumed innocent until being tried.
I have no doubt that the OP is telling the truth. The behavior of IHG doesn't strike me as strange at all. Their moral standards surrounding the BRG are very low to non existing.
HTB.
Usually you can't prove that something does not exist. That's why most legal systems require to prove that someone is guilty and assumed innocent until being tried.
I have no doubt that the OP is telling the truth. The behavior of IHG doesn't strike me as strange at all. Their moral standards surrounding the BRG are very low to non existing.
HTB.
#116
Join Date: May 2011
Location: Everywhere
Programs: Who cares... status is a Red Herring.
Posts: 733
Haven't read this entire thread but I have to ask.
1) Were all your stays BRGs? Or did you have some paid stays? Were there any points stays?
2) If you were doing points stays, did you ever use the cash & Points cancel trick?
3) Did you say that IHG ever sent a warning? Or just a cancel? And truly nothing? You just couldn't log in one day?
I ask, but I still see IHG's actions as odd. It would be nice to know if you were doing anything else abusive.
If not, this is dumbfounding and worrysome. You broke no rules. Furthermore, their own agents have to approve the dern things.
They also have a 50 nights per year rule. Perhaps they need a rule, small print saying, if you have stayed 25 nights and the majority are BRGs then you could be in trouble. But there is no such rule.
I really would like to hear IHG's take on this.
1) Were all your stays BRGs? Or did you have some paid stays? Were there any points stays?
2) If you were doing points stays, did you ever use the cash & Points cancel trick?
3) Did you say that IHG ever sent a warning? Or just a cancel? And truly nothing? You just couldn't log in one day?
I ask, but I still see IHG's actions as odd. It would be nice to know if you were doing anything else abusive.
If not, this is dumbfounding and worrysome. You broke no rules. Furthermore, their own agents have to approve the dern things.
They also have a 50 nights per year rule. Perhaps they need a rule, small print saying, if you have stayed 25 nights and the majority are BRGs then you could be in trouble. But there is no such rule.
I really would like to hear IHG's take on this.
#117
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#118
FlyerTalk Evangelist
Join Date: Sep 2005
Location: Capetown
Programs: Marriott Lifetime Plat, IHG and Hilton Diamond, LH SEN, BA Gold
Posts: 10,163
That reminds me of the USA's request that Irak proove it did not own any weapons of mass destruction.
Usually you can't prove that something does not exist. That's why most legal systems require to prove that someone is guilty and assumed innocent until being tried.
I have no doubt that the OP is telling the truth. The behavior of IHG doesn't strike me as strange at all. Their moral standards surrounding the BRG are very low to non existing.
HTB.
Usually you can't prove that something does not exist. That's why most legal systems require to prove that someone is guilty and assumed innocent until being tried.
I have no doubt that the OP is telling the truth. The behavior of IHG doesn't strike me as strange at all. Their moral standards surrounding the BRG are very low to non existing.
HTB.
Thank you.
#119
Join Date: Oct 2009
Location: Singapore
Programs: IC RA, KrisFlyer, Evergreen
Posts: 551
Based on the limited facts the OP has furnished us with, I have to say that I can't really fault IHG for doing what they did. When someone makes 25 successful BRG claims but only has a single night's paid stay, the stay pattern indicates that the guest is not a revenue generator but someone out to game the system. As a small business owner, I can see why IHG put the kibosh on the OP's account.
I know a local cafe that has a no-questions-asked policy which allows customers to exchange their drinks if they don't like it in any way. If a person were to buy a drink there, drink 1/3 of it, then exchange it for a new one and repeat ad nauseam, I'm sure the cafe would revoke that customer's privilege.
Even though IHG has a notorious history of not accepting valid BRG claims, based on what the OP has told us, I see a similar pattern of abuse and therefore don't think IHG can be blamed for this one.
I know a local cafe that has a no-questions-asked policy which allows customers to exchange their drinks if they don't like it in any way. If a person were to buy a drink there, drink 1/3 of it, then exchange it for a new one and repeat ad nauseam, I'm sure the cafe would revoke that customer's privilege.
Even though IHG has a notorious history of not accepting valid BRG claims, based on what the OP has told us, I see a similar pattern of abuse and therefore don't think IHG can be blamed for this one.
#120
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Location: Auckland NZ
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Based on the limited facts the OP has furnished us with, I have to say that I can't really fault IHG for doing what they did. When someone makes 25 successful BRG claims but only has a single night's paid stay, the stay pattern indicates that the guest is not a revenue generator but someone out to game the system. As a small business owner, I can see why IHG put the kibosh on the OP's account.
I know a local cafe that has a no-questions-asked policy which allows customers to exchange their drinks if they don't like it in any way. If a person were to buy a drink there, drink 1/3 of it, then exchange it for a new one and repeat ad nauseam, I'm sure the cafe would revoke that customer's privilege.
Even though IHG has a notorious history of not accepting valid BRG claims, based on what the OP has told us, I see a similar pattern of abuse and therefore don't think IHG can be blamed for this one.
I know a local cafe that has a no-questions-asked policy which allows customers to exchange their drinks if they don't like it in any way. If a person were to buy a drink there, drink 1/3 of it, then exchange it for a new one and repeat ad nauseam, I'm sure the cafe would revoke that customer's privilege.
Even though IHG has a notorious history of not accepting valid BRG claims, based on what the OP has told us, I see a similar pattern of abuse and therefore don't think IHG can be blamed for this one.