IHG closed my acct. (after 25 Best Rate Claims) and noone will tell me why
#211
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,105
Well, those points might have been purchased from IHG, they might have been accrued via credit card spend to name but two examples where they were NOT given by the merchant.
#212
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
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I think CC points should be treated like cash as you are essentially foregoing another signup offer or perhaps a cash rebate when you spend on the card. Similar for purchased points.
#213
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
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As long as IHG does not offer the best price on their website as guaranteed they have to honor your claims.
In Europe civil law and customer protection laws will protect you from random T&Cs and their interpretation.
It is like Sony selling a broken TV and not tolerating the guarantee. Does not matter wheter you buy 1 or 50 TVs.
As the american and european legal systems are extremely different the BRG unfolds also differently. Note that you can hardly change the competent court for european consumers. IHG skates on thin ice and should better tolerate legitimate claims. I bet the positive effects of the BRG exceed a lot the hefty users.
In Europe civil law and customer protection laws will protect you from random T&Cs and their interpretation.
It is like Sony selling a broken TV and not tolerating the guarantee. Does not matter wheter you buy 1 or 50 TVs.
As the american and european legal systems are extremely different the BRG unfolds also differently. Note that you can hardly change the competent court for european consumers. IHG skates on thin ice and should better tolerate legitimate claims. I bet the positive effects of the BRG exceed a lot the hefty users.
The T&C stated clearly that if there is a dispute, State of Georgia law applies.
You can only claim something if you have physically lost something, just because they denied your BRG doesn't make you loose anything. The hassle of going through all these troubles wouldn't make you want to take legal action.
#214
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Original Poster
Join Date: Sep 2013
Posts: 117
Update
Still nothing from IHG to communicate the steps they took and why.
I have done another 8 successful BRGs for family members. I've also opened up a new IHG acct. using my 2nd home's address and plan to use it to exploit IHG anytime I can. Most importantly I feel really good about my closure.
Having less IHG stays has made me happier too. Hilton (diamond there), Marriott (platinum there almost lt plat), SPG (platinum there almost lt gold), Club Carlson (gold there) are all so much better- no 5k point redemption values but I frequent quite a few 10k Hilton and 7500 Marriott and SPG 4k redemptions. Also, 2 night Club Carlson redemptions with last night free from cc are pretty sweet too.
So I'll miss out on my Big Win offer and some pointbreaks but I'm pretty happy to not be staying in any Holiday Inns or Candlewoods or Indigos (cheap Ikea designs), I really only miss Intercontinentals and some Crowne Plazas.
I have done another 8 successful BRGs for family members. I've also opened up a new IHG acct. using my 2nd home's address and plan to use it to exploit IHG anytime I can. Most importantly I feel really good about my closure.
Having less IHG stays has made me happier too. Hilton (diamond there), Marriott (platinum there almost lt plat), SPG (platinum there almost lt gold), Club Carlson (gold there) are all so much better- no 5k point redemption values but I frequent quite a few 10k Hilton and 7500 Marriott and SPG 4k redemptions. Also, 2 night Club Carlson redemptions with last night free from cc are pretty sweet too.
So I'll miss out on my Big Win offer and some pointbreaks but I'm pretty happy to not be staying in any Holiday Inns or Candlewoods or Indigos (cheap Ikea designs), I really only miss Intercontinentals and some Crowne Plazas.
#215
Suspended
Join Date: Sep 2010
Location: Auckland NZ
Programs: SQ TPPS, EK Gold, IHG RA, Marriott Gold Hyatt Diamond, HHonors Gold, UA Premier Gold, TG Silver
Posts: 1,092
Still nothing from IHG to communicate the steps they took and why.
I have done another 8 successful BRGs for family members. I've also opened up a new IHG acct. using my 2nd home's address and plan to use it to exploit IHG anytime I can. Most importantly I feel really good about my closure.
Having less IHG stays has made me happier too. Hilton (diamond there), Marriott (platinum there almost lt plat), SPG (platinum there almost lt gold), Club Carlson (gold there) are all so much better- no 5k point redemption values but I frequent quite a few 10k Hilton and 7500 Marriott and SPG 4k redemptions. Also, 2 night Club Carlson redemptions with last night free from cc are pretty sweet too.
So I'll miss out on my Big Win offer and some pointbreaks but I'm pretty happy to not be staying in any Holiday Inns or Candlewoods or Indigos (cheap Ikea designs), I really only miss Intercontinentals and some Crowne Plazas.
I have done another 8 successful BRGs for family members. I've also opened up a new IHG acct. using my 2nd home's address and plan to use it to exploit IHG anytime I can. Most importantly I feel really good about my closure.
Having less IHG stays has made me happier too. Hilton (diamond there), Marriott (platinum there almost lt plat), SPG (platinum there almost lt gold), Club Carlson (gold there) are all so much better- no 5k point redemption values but I frequent quite a few 10k Hilton and 7500 Marriott and SPG 4k redemptions. Also, 2 night Club Carlson redemptions with last night free from cc are pretty sweet too.
So I'll miss out on my Big Win offer and some pointbreaks but I'm pretty happy to not be staying in any Holiday Inns or Candlewoods or Indigos (cheap Ikea designs), I really only miss Intercontinentals and some Crowne Plazas.
#216
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
Still nothing from IHG to communicate the steps they took and why.
I have done another 8 successful BRGs for family members. I've also opened up a new IHG acct. using my 2nd home's address and plan to use it to exploit IHG anytime I can. Most importantly I feel really good about my closure.
Having less IHG stays has made me happier too. Hilton (diamond there), Marriott (platinum there almost lt plat), SPG (platinum there almost lt gold), Club Carlson (gold there) are all so much better- no 5k point redemption values but I frequent quite a few 10k Hilton and 7500 Marriott and SPG 4k redemptions. Also, 2 night Club Carlson redemptions with last night free from cc are pretty sweet too.
So I'll miss out on my Big Win offer and some pointbreaks but I'm pretty happy to not be staying in any Holiday Inns or Candlewoods or Indigos (cheap Ikea designs), I really only miss Intercontinentals and some Crowne Plazas.
I have done another 8 successful BRGs for family members. I've also opened up a new IHG acct. using my 2nd home's address and plan to use it to exploit IHG anytime I can. Most importantly I feel really good about my closure.
Having less IHG stays has made me happier too. Hilton (diamond there), Marriott (platinum there almost lt plat), SPG (platinum there almost lt gold), Club Carlson (gold there) are all so much better- no 5k point redemption values but I frequent quite a few 10k Hilton and 7500 Marriott and SPG 4k redemptions. Also, 2 night Club Carlson redemptions with last night free from cc are pretty sweet too.
So I'll miss out on my Big Win offer and some pointbreaks but I'm pretty happy to not be staying in any Holiday Inns or Candlewoods or Indigos (cheap Ikea designs), I really only miss Intercontinentals and some Crowne Plazas.
It is attitudes and use of the IHG BRG scheme this way that lead to IHG having to add all the onerous restrictions to stop a very small minority exploiting/milking the BRG scheme to death.
To quote you verbatim...
"I've also opened up a new IHG acct. using my 2nd home's address and plan to use it to exploit IHG anytime I can. "
One hopes the second account is noticed after you make several expensive stays, and IHG retrospectively bill your credit card to reclaim any cheated hotel costs. Like IHG I would not want you for a customer either.
Like many others on FT, I am sure the reason your account was deleted was because you were already exploiting IHG and got caugh. Other FTers have made many claims without breaking/manipulating the rules and IHG do not mind the many claims.
#217
Join Date: Dec 2012
Location: DUS/AMS/HAM
Programs: HH-D / IHG-Sp / Marriott-P / LH-SEN / BA-S
Posts: 215
Still nothing from IHG to communicate the steps they took and why.
I have done another 8 successful BRGs for family members. I've also opened up a new IHG acct. using my 2nd home's address and plan to use it to exploit IHG anytime I can. Most importantly I feel really good about my closure.
Having less IHG stays has made me happier too. Hilton (diamond there), Marriott (platinum there almost lt plat), SPG (platinum there almost lt gold), Club Carlson (gold there) are all so much better- no 5k point redemption values but I frequent quite a few 10k Hilton and 7500 Marriott and SPG 4k redemptions. Also, 2 night Club Carlson redemptions with last night free from cc are pretty sweet too.
I have done another 8 successful BRGs for family members. I've also opened up a new IHG acct. using my 2nd home's address and plan to use it to exploit IHG anytime I can. Most importantly I feel really good about my closure.
Having less IHG stays has made me happier too. Hilton (diamond there), Marriott (platinum there almost lt plat), SPG (platinum there almost lt gold), Club Carlson (gold there) are all so much better- no 5k point redemption values but I frequent quite a few 10k Hilton and 7500 Marriott and SPG 4k redemptions. Also, 2 night Club Carlson redemptions with last night free from cc are pretty sweet too.
(...)
Last edited by FLYGVA; Nov 7, 2013 at 1:10 pm Reason: deleted unnecessary comment (i.e. personal)
#218
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Original Poster
Join Date: Sep 2013
Posts: 117
Nice to feel the love. (...) I am not one to stand down from an attack. I never once violated one t&c b/f IHG closed down my account without any discussion or warning. I now feel nothing but contempt for IHG. (...) From their crappy site, to their unhelpful csrs (...), to their emails in broken English, to their worthless elite status benefits, to in-communicative program directors, to their mostly mediocre hotels, (...) . Get points from cc and signup for promo codes in the IHG Mater Promo List and then burn them all on Pointbreaks or Flashsales. If everybody would just be a little honest they'd agree that's pretty much the only purpose of IHG. A program to position yourself to stay at hotels you actually want to stay at or a layover on a mileage run. Of course all the IHG apologists will never admit to that. Just like a crack addict that thinks he's got it all under control.
Last edited by FLYGVA; Nov 7, 2013 at 1:10 pm Reason: edited unneccessary remarks out of post
#219
Join Date: Dec 2012
Location: DUS/AMS/HAM
Programs: HH-D / IHG-Sp / Marriott-P / LH-SEN / BA-S
Posts: 215
Nice to feel the love. (...) I am not one to stand down from an attack. I never once violated one t&c b/f IHG closed down my account without any discussion or warning. I now feel nothing but contempt for IHG. (...) From their crappy site, to their unhelpful csrs (...), to their emails in broken English, to their worthless elite status benefits, to in-communicative program directors, to their mostly mediocre hotels, (...) . Get points from cc and signup for promo codes in the IHG Mater Promo List and then burn them all on Pointbreaks or Flashsales. If everybody would just be a little honest they'd agree that's pretty much the only purpose of IHG. A program to position yourself to stay at hotels you actually want to stay at or a layover on a mileage run. Of course all the IHG apologists will never admit to that. Just like a crack addict that thinks he's got it all under control.
Last edited by sch7458; Nov 7, 2013 at 4:27 pm
#220
Suspended
Join Date: Sep 2010
Location: Auckland NZ
Programs: SQ TPPS, EK Gold, IHG RA, Marriott Gold Hyatt Diamond, HHonors Gold, UA Premier Gold, TG Silver
Posts: 1,092
Nice to feel the love. (...) I am not one to stand down from an attack. I never once violated one t&c b/f IHG closed down my account without any discussion or warning. I now feel nothing but contempt for IHG. (...) From their crappy site, to their unhelpful csrs (...), to their emails in broken English, to their worthless elite status benefits, to in-communicative program directors, to their mostly mediocre hotels, (...) . Get points from cc and signup for promo codes in the IHG Mater Promo List and then burn them all on Pointbreaks or Flashsales. If everybody would just be a little honest they'd agree that's pretty much the only purpose of IHG. A program to position yourself to stay at hotels you actually want to stay at or a layover on a mileage run. Of course all the IHG apologists will never admit to that. Just like a crack addict that thinks he's got it all under control.
#222
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Two observations:
1. What kind of person feels the way OP does about a business and then subjects his family to it?
2. IHG will catch up to the latest wire fraud soon enough. UA just shut down a stack of accounts for scammer conduct. They've all got sophisticated software which will sooner catch out a mistake with a CC billing address, DL, or off-hand comment.
1. What kind of person feels the way OP does about a business and then subjects his family to it?
2. IHG will catch up to the latest wire fraud soon enough. UA just shut down a stack of accounts for scammer conduct. They've all got sophisticated software which will sooner catch out a mistake with a CC billing address, DL, or off-hand comment.
#223
Suspended
Original Poster
Join Date: Sep 2013
Posts: 117
Two observations:
1. What kind of person feels the way OP does about a business and then subjects his family to it?
2. IHG will catch up to the latest wire fraud soon enough. UA just shut down a stack of accounts for scammer conduct. They've all got sophisticated software which will sooner catch out a mistake with a CC billing address, DL, or off-hand comment.
1. What kind of person feels the way OP does about a business and then subjects his family to it?
2. IHG will catch up to the latest wire fraud soon enough. UA just shut down a stack of accounts for scammer conduct. They've all got sophisticated software which will sooner catch out a mistake with a CC billing address, DL, or off-hand comment.
2. I am based in Columbus OH, my family lives in or near Tulsa, Salt Lake City, Phoenix, Buffalo. My last name starts with an S. Let them track me down. Maybe they can get Snowden on the case.
#224
FlyerTalk Evangelist
Join Date: May 2003
Location: AA Plat / UA NOTHING / Alaska 75K / Hyatt Diamond / SPG LT Plat / Marriott Gold / Priority Club Plat / Hertz Pres
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I've tried to view my miles/points outlook thru the following lens - "pigs get fat, hogs get slaughtered". It's treated me well so far.
#225
Moderator: InterContinental Hotels and Germany
Join Date: Oct 2002
Posts: 6,552
I think, this thread has all details in it and there is currently nothing new added and the discussiuon is drifting more and more to a personal level.
For this reason, I am going to close this thread.
FLYGVA
co-moderator IHG Forum
For this reason, I am going to close this thread.
FLYGVA
co-moderator IHG Forum