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Old Aug 6, 12, 10:55 am   #1
 
Join Date: Dec 2007
Location: PEK and BOS
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cancellation of booking without my knowledge

I recently booked a room in Paris online, and received confirmation email. Tonight, just received an email stating (in French this time) that my reservation has been cancelled as requested.

I called up PC, and the agent was completely disinterested. He did state that this occured online, but couldn't give any more details. It's entirely possible there were no more details to give. I immediately changed my online PIN, but this is of some concern, since it suggests my account has been hacked.

However, if so, it's rather odd to cancel a money reservation, and none of my points have been used, and my email address etc. for the account remain unchanged -- all very odd.

My feeling is that this is an IT glitch and an accidental cancellation by PC, but agent did not think so. Anyone else experience anything similar recently?

tb
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Old Aug 6, 12, 5:43 pm   #2
Company Representative - InterContinental Hotels
 
Join Date: May 2011
Location: Salt Lake City Utah
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trueblu,

This is not the typical guest experience, and it is unfortunate it has been yours. I have sent you a PM to obtain additional details, as we would like to look further into this.

Thank you,

Ben J
IHG Care
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Old Aug 7, 12, 12:34 am   #3
 
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This happened to us recently too but we didn't notice till check in (no e-mail confirmation). Luckily another room was available and the rate was matched. We did however notice later that a second charge to our credit card was applied for the preceeding sunday night (stay was for tuesday). Keep an eye on your credit card for any stray billings.
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Old Aug 7, 12, 2:37 am   #4
 
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http://www.flyertalk.com/forum/inter...ight=Cancelled
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Old Aug 7, 12, 2:38 am   #5
 
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http://www.flyertalk.com/forum/inter...ight=Cancelled
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Old Aug 7, 12, 2:39 am   #6
 
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Old Aug 7, 12, 2:41 am   #7
 
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Old Aug 7, 12, 2:44 am   #8
 
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Old Aug 7, 12, 4:38 am   #9
 
Join Date: Dec 2007
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Thanks for the threads -- I searched under 'cancelled' and 'knowledge' but was clearly too specific in my terms.

I have emailed IHGcare and see what their investigation throws up. Will report back eventually once I know more.

tb
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