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Old Jun 16, 12, 2:00 am   #1
 
Join Date: Apr 2012
Location: Germany
Programs: Royal Platinum Ambassador, Hilton Gold
Posts: 56
How to get a new member card

Hi,

due to a big amount of strong Belgian Beer (which is, by the way by far the best beer in the world and much better than our German ones or any beer in the world) I lost my Priority Club Member Card in March.

Since then I tried everything to get a new one. I mailed Ambassador Service Center Priority Club Service Center and I filled out the special link for a new member card. Nothing happened - without one exception: I received one mail from a IHG-Person with a Filipino name, that promised me in April, that a new card is on its way. But nothing happened at all.
What can I do to get a new card? Any special IHG Person I could contact?
Kubi is offline   Reply With Quote
Old Jun 16, 12, 6:34 am   #2
 
Join Date: Nov 2006
Location: LCY-ORY
Programs: BMI/SQ/AFKL/PC RAmboŽ/Oyster/B&Q
Posts: 1,213
Quote:
Originally Posted by Kubi View Post
Hi,

due to a big amount of strong Belgian Beer (which is, by the way by far the best beer in the world and much better than our German ones or any beer in the world) I lost my Priority Club Member Card in March.

Since then I tried everything to get a new one. I mailed Ambassador Service Center Priority Club Service Center and I filled out the special link for a new member card. Nothing happened - without one exception: I received one mail from a IHG-Person with a Filipino name, that promised me in April, that a new card is on its way. But nothing happened at all.
What can I do to get a new card? Any special IHG Person I could contact?

You can order another one online . ..I vaguely recollect
docklander is offline   Reply With Quote
Old Jun 16, 12, 7:52 am   #3
 
Join Date: Jun 2010
Location: England, North
Programs: ihg plat, hh gold, hertz 5*
Posts: 478
I ordered one online in April - which also hasn't arrived.
big_mac is offline   Reply With Quote
Old Jun 17, 12, 2:20 am   #4
 
Join Date: Apr 2012
Location: Germany
Programs: Royal Platinum Ambassador, Hilton Gold
Posts: 56
Quote:
Originally Posted by docklander View Post
You can order another one online . ..I vaguely recollect
...as I mentioned above I have also orderd one online....several times.....and I have written mails to the service-centers. Nothing at all, only one vague answer. Really a very wacko customer treatment....
Kubi is offline   Reply With Quote
Old Jun 17, 12, 3:35 am   #5
 
Join Date: Jun 2012
Posts: 8
Their process with getting cards/packages out does not seem very streamlined. When i signed up for ambassador it took them 2 weeks to get an email to me saying that it was processed, they then lost/missent/whatever my package. When I asked them about it they asked me to wait even longer. If you dont already, when contacting them via email keep the chain going by replying and not contacting them again via form. Your email may not get read by the same person every time but at least whoever is reading it currently will see what actions/replys have already been given. When all else fails, call them.
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Old Jun 18, 12, 7:32 pm   #6
 
Join Date: Jun 2012
Location: MEL, PER, PBO, occasionally ships, oil rigs and other places that no sane human being should ever find themselves
Programs: IHG RA, PC Plat, QF Plat/LTS
Posts: 797
Quote:
Originally Posted by Kubi View Post
...as I mentioned above I have also orderd one online....several times.....and I have written mails to the service-centers. Nothing at all, only one vague answer. Really a very wacko customer treatment....
Not sure about Amb/RA cards (never had to order a new one) but I filled out the online form on the IHG/PC web site for a custom card (the ones with your frequent flyer and other program numbers on the back) and got it quickly and without hassle.

Maybe you should send another email "read reciept requested" (or certified/registered snail mail) and, if you still have no luck, ring the service centre, explain your situation and history, and ask for the name, phone number and email address of a customer service manager. Not a "team member", "associate", or "team leader". MANAGER. From there, send them a read receipt email and tell him/her that you've had enough of the poor service and, if not fixed to your satisfaction immediatley, you are going to take your business elsewhere, etc.

I'd dare say you'd have a result fairly quickly.
medic51vrf is offline   Reply With Quote
Old Jun 18, 12, 7:34 pm   #7
 
Join Date: Jun 2012
Location: MEL, PER, PBO, occasionally ships, oil rigs and other places that no sane human being should ever find themselves
Programs: IHG RA, PC Plat, QF Plat/LTS
Posts: 797
Quote:
Originally Posted by theclive View Post
If you dont already, when contacting them via email keep the chain going by replying and not contacting them again via form. Your email may not get read by the same person every time but at least whoever is reading it currently will see what actions/replys have already been given.
Very good advice. Make sure that whoever you deal with knows the whole story and how long this has been going on.
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Old Jun 18, 12, 8:08 pm   #8
 
Join Date: Jul 2000
Location: 6E Westbound, 4E Eastbound
Programs: AA EXP & 2MM, Priority Club Plat since 1984
Posts: 6,039
I am not certain what you need it for, but you can print out a copy of your card on line.

GO to "Manage my account". On the left side of the page, right above where it says "request new card" is "print new card".

At least you will have something in the meantime.
__________________
14(!) years on FT - AA 2.7MM, Priority Club 9 Million+ points, 2 or 3 decent car rentals, no one company
Thumper is offline   Reply With Quote
Old Jun 19, 12, 4:53 pm   #9
 
Join Date: Nov 2006
Location: LCY-ORY
Programs: BMI/SQ/AFKL/PC RAmboŽ/Oyster/B&Q
Posts: 1,213
Quote:
Originally Posted by Thumper View Post
I am not certain what you need it for.
My thoughts too..


Personally I've only been asked for it once -at the Carlton Cannes ,when i arrived early morning looking a bit rough (consequence of a late night )


...and I didnt have it on me
docklander is offline   Reply With Quote
 
 
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