Got charged for a cancelled booking
Jun 12, 2012, 11:46 am
#1
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Join Date: Feb 2010
Location: YYZ / FRA
Programs: IHG RA; Avis First
Posts: 1,444
Got charged for a cancelled booking
So I cancelled by booking Friday morning at 9:30 am on Friday before the 6:00pm cutoff. I checked my account and I still got charged for it. Do you contact the hotel directly PC?
Jun 12, 2012, 11:52 am
#2
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If for some reason, you cancelled by phone, make sure you call the same # you called to cancel.
Jun 12, 2012, 11:55 am
#3
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I hope you wrote down a cancellation number or have some other proof that you cancelled the reservation. Did you at least note the name of the agent handling the call?
Also, note that cancellation times refer to the time zone of the hotel, not the reservation center or headquarters of the chain. This sometimes causes confusion as the agents see your cancellation time stamp and do not realize that it might need to be converted to hotel time.
Also, note that cancellation times refer to the time zone of the hotel, not the reservation center or headquarters of the chain. This sometimes causes confusion as the agents see your cancellation time stamp and do not realize that it might need to be converted to hotel time.
Jun 12, 2012, 12:36 pm
#4
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Join Date: Feb 2010
Location: YYZ / FRA
Programs: IHG RA; Avis First
Posts: 1,444
Arghhhhhhh I just called and they didn't charged it BUT when I called HI/PC they have no record.
When I checked my bill it says "HOLIDAY INNS 888-2119874 GA" I haven't stayed or booked in that hotel!!!
EDIT! Arghhhhh I just remembered I renewed my Ambassador Membership with 10k extra points for $150
When I checked my bill it says "HOLIDAY INNS 888-2119874 GA" I haven't stayed or booked in that hotel!!!
EDIT! Arghhhhh I just remembered I renewed my Ambassador Membership with 10k extra points for $150
Last edited by BRAISKI; Jun 12, 2012 at 12:47 pm
Jun 12, 2012, 12:46 pm
#5
Join Date: Jun 2005
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Also, I have seen the charge come from a different hotel than the one I check-in if they are part of the same franchise. I have one HIX I have been staying at recently that keeps showing as Staybridge on my credit card statement. The Staybridge is the next door property under the same owners.
Jun 12, 2012, 12:52 pm
#6
Original Poster
Join Date: Feb 2010
Location: YYZ / FRA
Programs: IHG RA; Avis First
Posts: 1,444
Is it a pending charge? The hotel may have done a pending charge as they prepared all the checkins for the day. I have seen a few hotels do this.
Also, I have seen the charge come from a different hotel than the one I check-in if they are part of the same franchise. I have one HIX I have been staying at recently that keeps showing as Staybridge on my credit card statement. The Staybridge is the next door property under the same owners.
Also, I have seen the charge come from a different hotel than the one I check-in if they are part of the same franchise. I have one HIX I have been staying at recently that keeps showing as Staybridge on my credit card statement. The Staybridge is the next door property under the same owners.
Is this how it was charged in some folks here?
