IHG Premium Visa card [UK] (was PC Rewards Black Visa Card)
Nov 30, 2016, 2:20 pm
#1321
Join Date: Mar 2007
Location: Cheshire
Programs: HH Diamond, IHG Diamond Am Elite, Best Western Gold, Marriott Bonvoy Gold, Radisson Rewards Gold
Posts: 1,712
The only reason I can think of is that Barclaycard stopped issuing the card around the same time as the interchange cap came into force.
Could Barclaycard have said this isn't feasible and IHG have agreed to terminate the deal to issue card but they must see out the contract on the existing ones? I.E. Give the existing cardholders time to transition over to the new supplier rather than just cease which would probably hack people off.
If Barclaycard do try and change the card to a regular one there is always the option of the HH card with them rather than a standard card. Given how strict they were with people holding both that should no longer be an issue. They also gave me the option to swap it to the HH card when my card reached the EO last year.
Could Barclaycard have said this isn't feasible and IHG have agreed to terminate the deal to issue card but they must see out the contract on the existing ones? I.E. Give the existing cardholders time to transition over to the new supplier rather than just cease which would probably hack people off.
If Barclaycard do try and change the card to a regular one there is always the option of the HH card with them rather than a standard card. Given how strict they were with people holding both that should no longer be an issue. They also gave me the option to swap it to the HH card when my card reached the EO last year.
I too dealt with the EO after following your advice, appeared to be getting somewhere until my application was submitted and then promptly rejected by their underwriters. They wouldn't give a reason and we hit an impasse.
When the Creation IHG card came along it solved that problem and then created another, when it became apparent that Creation were even worse than Barclays!
Dec 1, 2016, 2:45 am
#1322
Join Date: Jul 2011
Location: UK
Programs: BAEC GGL, HHonors Diamond, IHG Uninspired, Marriott Bonvoy Titanium, UK AMEX Plat
Posts: 2,152
From what I can gather getting the fee back out of Creation is like getting blood out of a stone.
They are however apparently quite good at doling out points as compensation that have been known to count as qualifying so it may be worth leaving them until January for the obvious reason.
They are however apparently quite good at doling out points as compensation that have been known to count as qualifying so it may be worth leaving them until January for the obvious reason.
Dec 1, 2016, 2:52 am
#1323
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
Yes come the third complaint with Barclaycard you would be looking at £200. For all their faults they at least made complaining worthwhile.
Dec 1, 2016, 5:22 am
#1324
Join Date: Dec 2014
Location: London, UK
Programs: BAEC, VS, Marriott, HH, Hertz PC
Posts: 270
Dec 1, 2016, 7:44 am
#1325
Join Date: Jan 2014
Location: Sheffield, UK
Programs: BA, Emirates, IHG, Accor, Marriott, Hilton
Posts: 637
I personally have not had any issues with the Creation card, but as I have hit the £10k a few months ago it is back in the drawer and the Barclaycard IHG is back out!
Dec 5, 2016, 3:07 pm
#1326
Join Date: Sep 2005
Location: UK
Programs: IHG Diamond Amb, Bonvoy Plat (+LTP), VS Silver
Posts: 1,392
Received a letter from Barclaycard today:
"We owe you some IHG Rewards Club points
We've realised that some of your transactions haven't automatically qualified for IHG Rewards Club points....
We're now going to add the points you should've received to your IHG Rewards Club points account...."
So, this explains the mystery points being posted, even though I have no idea how they came to the number. Nice bonus to have though!
"We owe you some IHG Rewards Club points
We've realised that some of your transactions haven't automatically qualified for IHG Rewards Club points....
We're now going to add the points you should've received to your IHG Rewards Club points account...."
So, this explains the mystery points being posted, even though I have no idea how they came to the number. Nice bonus to have though!
Dec 6, 2016, 2:39 am
#1327
Join Date: Jun 2012
Programs: IHG Spire Ambassador, Club Carlson Gold, HHonors Gold, Best Western Diamond Select, BA Blue
Posts: 1,335
Received a letter from Barclaycard today:
"We owe you some IHG Rewards Club points
We've realised that some of your transactions haven't automatically qualified for IHG Rewards Club points....
We're now going to add the points you should've received to your IHG Rewards Club points account...."
So, this explains the mystery points being posted, even though I have no idea how they came to the number. Nice bonus to have though!
"We owe you some IHG Rewards Club points
We've realised that some of your transactions haven't automatically qualified for IHG Rewards Club points....
We're now going to add the points you should've received to your IHG Rewards Club points account...."
So, this explains the mystery points being posted, even though I have no idea how they came to the number. Nice bonus to have though!
Dec 7, 2016, 4:27 am
#1329
Join Date: Jan 2014
Location: Sheffield, UK
Programs: BA, Emirates, IHG, Accor, Marriott, Hilton
Posts: 637
That explains it - I got some points posted which I couldn't work out what they were - hadn't spent on my Barclays card so couldn't fathom where they came from - free points I wasn't going to complain!!
Dec 7, 2016, 5:05 am
#1330
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,343
I never get anything from barclays and I don't understand why everyone else seems to see them as a cash cow 
Some months I get around a hundred IHG points more than I should because ebay/paypal is processed in luxembourg and counts as foreign spending despite being in GBP. But I'd rather have missing points errors and get ££ compensation
My wife's hilton card is even worse, numerous complaints only ever result in the exact amount of points missing being awarded (down to the first decimal place)
Some months I get around a hundred IHG points more than I should because ebay/paypal is processed in luxembourg and counts as foreign spending despite being in GBP. But I'd rather have missing points errors and get ££ compensation
My wife's hilton card is even worse, numerous complaints only ever result in the exact amount of points missing being awarded (down to the first decimal place)
Dec 7, 2016, 6:07 am
#1331
Join Date: Jan 2007
Location: Somewhere in Europe
Posts: 3,362
I never get anything from barclays and I don't understand why everyone else seems to see them as a cash cow
Some months I get around a hundred IHG points more than I should because ebay/paypal is processed in luxembourg and counts as foreign spending despite being in GBP. But I'd rather have missing points errors and get ££ compensation
My wife's hilton card is even worse, numerous complaints only ever result in the exact amount of points missing being awarded (down to the first decimal place)
Some months I get around a hundred IHG points more than I should because ebay/paypal is processed in luxembourg and counts as foreign spending despite being in GBP. But I'd rather have missing points errors and get ££ compensation
My wife's hilton card is even worse, numerous complaints only ever result in the exact amount of points missing being awarded (down to the first decimal place)
Dec 7, 2016, 9:42 am
#1332
Join Date: Feb 2010
Posts: 284
Dec 8, 2016, 3:07 am
#1334
Join Date: Dec 2014
Location: London, UK
Programs: BAEC, VS, Marriott, HH, Hertz PC
Posts: 270
I never get anything from barclays and I don't understand why everyone else seems to see them as a cash cow
Some months I get around a hundred IHG points more than I should because ebay/paypal is processed in luxembourg and counts as foreign spending despite being in GBP. But I'd rather have missing points errors and get ££ compensation
My wife's hilton card is even worse, numerous complaints only ever result in the exact amount of points missing being awarded (down to the first decimal place)
Some months I get around a hundred IHG points more than I should because ebay/paypal is processed in luxembourg and counts as foreign spending despite being in GBP. But I'd rather have missing points errors and get ££ compensation
My wife's hilton card is even worse, numerous complaints only ever result in the exact amount of points missing being awarded (down to the first decimal place)
Always ask to escalate, and you usually get a UK-based 'manager' who understands far better what you would feel is reasonable recompense for the hassle endured.
Dec 8, 2016, 4:31 am
#1335
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945