IHG Premium Visa card [UK] (was PC Rewards Black Visa Card)
Sep 25, 2016, 9:12 am
#1276
Join Date: Mar 2016
Location: United Kingdom
Programs: Diamond Inner Circle Royal Ambassador
Posts: 343
I've now put three IHG stays onto this credit card from Creation and none of them have triggered the bonus points. I have emailed them since the 2nd Sep and still no resolution. They stopped responding some time ago, after promising to credit the missing points within 10 working days.
I suspect they're having issues across all accounts to recognise IHG spend.
Total shambles.
I suspect they're having issues across all accounts to recognise IHG spend.
Total shambles.
I know it's hardly the end of the world but it's one of the reasons I took the card, for the bonus points, and it isn't doing that for me. Poor show IMO
Sep 25, 2016, 9:05 pm
#1277
Join Date: Nov 2011
Posts: 328
Yeah same with me. I don't bother using it for ihg stays now, I use the barclaycard. This card will be cancelled as soon as I hit the 10k spend and have used my free night cert.
I know it's hardly the end of the world but it's one of the reasons I took the card, for the bonus points, and it isn't doing that for me. Poor show IMO
I know it's hardly the end of the world but it's one of the reasons I took the card, for the bonus points, and it isn't doing that for me. Poor show IMO
Sep 26, 2016, 11:00 am
#1278
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Sep 26, 2016, 12:24 pm
#1279
Join Date: Jul 2011
Location: UK
Programs: BAEC GGL, HHonors Diamond, IHG Uninspired, Marriott Bonvoy Titanium, UK AMEX Plat
Posts: 2,151
Last week I got statements from both Barclaycard and Creation, both missing points. Messaged both on Thursday. On Friday, Barclaycard rang up, made sure they'd understood the full issue, and promised I'd hear back in a few days. Today they rang back to say they'd identified what they'd done wrong, would be crediting the missing points shortly, and to offer a £50 statement credit as a goodwill gesture due to them getting the points wrong once again.
Creation, on the other hand, haven't responded even by email to my message last week, and have just written to me to say they'll be at least another 4 weeks looking into last month's complaint about the wrong points...
Creation, on the other hand, haven't responded even by email to my message last week, and have just written to me to say they'll be at least another 4 weeks looking into last month's complaint about the wrong points...
Sep 26, 2016, 1:46 pm
#1280
Join Date: Nov 2011
Posts: 328
Worth a try I guess but I'm happy with the card especially the number of points I get so I'm keeping mine.
Sep 26, 2016, 2:22 pm
#1281
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Sep 27, 2016, 5:25 am
#1282
Join Date: Mar 2011
Location: UK
Programs: BA | VS | UA | DL
Posts: 270
Hi,
Has anyone had any experience with the premium card recently? Since the bmi diamond club card has gone I'm looking for an amex backup visa/mastercard. This one seems to tick the boxes for me except for the shoddy customer experience. Also, does the card come with first name and surname printed on it or as first name initial followed by surname?
Has anyone had any experience with the premium card recently? Since the bmi diamond club card has gone I'm looking for an amex backup visa/mastercard. This one seems to tick the boxes for me except for the shoddy customer experience. Also, does the card come with first name and surname printed on it or as first name initial followed by surname?
Sep 27, 2016, 6:03 am
#1283
Join Date: Jun 2005
Location: UK
Programs: BA S, VS S, SQ G, HH D, IHG D/A, Marriott G, Radisson G, Hertz PC
Posts: 3,945
Title Firstname Surname on mine, can't remember if you got to pick
Been fine for me but not had any IHG spend - they don't seem great at crediting extra points for that!
Been fine for me but not had any IHG spend - they don't seem great at crediting extra points for that!
Sep 28, 2016, 6:06 am
#1285
Join Date: Nov 2011
Posts: 328
I have just had an Email from Creation to welcome me as a member to the club and details 2 points for every pound spend at IHG and abroad. I have the premium card not the free one, at least they got the bit about only 2 point per £1 at IHG right.
Sep 28, 2016, 6:09 am
#1286
Join Date: Jul 2003
Location: HUY
Programs: HH Diamond, IHG Plat Amb, Accor Gold, Marriott Gold, BA Gold, easyJet Flight Club, Global Entry
Posts: 564
Yep, me too, in the last few mins. Same as you, Plat achieved through getting the IHG Premium card. Had a similar note two weeks ago from them.
Sep 28, 2016, 6:34 am
#1287
Join Date: Mar 2007
Location: Cheshire
Programs: HH Diamond, IHG Diamond Am Elite, Best Western Gold, Marriott Bonvoy Gold, Radisson Rewards Gold
Posts: 1,710
These morons really know how to wind you up!
Sep 28, 2016, 8:24 am
#1288
Join Date: Jul 2011
Location: UK
Programs: BAEC GGL, HHonors Diamond, IHG Uninspired, Marriott Bonvoy Titanium, UK AMEX Plat
Posts: 2,151
After the last incorrect email, I complained. Yesterday they credited me with a £5 statement credit in goodwill over the wrong email. This morning the muppets re-sent the same wrong email...
For anyone with the premium card who just got the basic email, do send in a complaint for your free fiver!
For anyone with the premium card who just got the basic email, do send in a complaint for your free fiver!
Sep 28, 2016, 11:26 am
#1289
Join Date: Nov 2011
Posts: 328
After the last incorrect email, I complained. Yesterday they credited me with a £5 statement credit in goodwill over the wrong email. This morning the muppets re-sent the same wrong email...
For anyone with the premium card who just got the basic email, do send in a complaint for your free fiver!
For anyone with the premium card who just got the basic email, do send in a complaint for your free fiver!
Oct 11, 2016, 2:44 am
#1290
Join Date: Mar 2011
Location: UK
Programs: BA | VS | UA | DL
Posts: 270
Hi,
Has anyone had any experience with the premium card recently? Since the bmi diamond club card has gone I'm looking for an amex backup visa/mastercard. This one seems to tick the boxes for me except for the shoddy customer experience. Also, does the card come with first name and surname printed on it or as first name initial followed by surname?
Has anyone had any experience with the premium card recently? Since the bmi diamond club card has gone I'm looking for an amex backup visa/mastercard. This one seems to tick the boxes for me except for the shoddy customer experience. Also, does the card come with first name and surname printed on it or as first name initial followed by surname?
I applied for the premium. Contacted customer services about something and had a verbal answer and email - so far so good. No problems at all with the application. Approved (also had SMS to say). PIN arrived. Card arrived yesterday. IHG status now platinum and the online account all seems easy to use. Haven't actually used the card nor got any bonus points yet...
