Go Back   FlyerTalk Forums > Miles&Points > Hotels and Loyalty Programs > InterContinental Hotels | IHG Rewards Club and Intercontinental Ambassador
Sign in using an external account

Reply
 
Thread Tools Search this Thread
Old Dec 19, 11, 7:03 am   #1
 
Join Date: Oct 2010
Location: England
Programs: HI Plat
Posts: 45
Deposit required three weeks before reward stay

Anyone seen this before?

I booked three nights in Hotel Indigo Edinburgh, UK on 17 August.

The Modify or Cancel policy on the booking is:

"Canceling your reservation before 4:00 PM (local hotel time) on Friday, 27 July, 2012 will result in no charge. Canceling your reservation after 4:00 PM (local hotel time) on 27 July, 2012, or failing to arrive will result in forfeiture of your deposit. Taxes may apply. Failing to call or show before check-out time after the first night of a reservation will result in cancellation of the remainder of your reservation."

I presume this is a mistake?
I know Edinburgh is very busy in August, but what sort of deposit could they be talking about relating to a reward stay?
Spud8o is offline   Reply With Quote
Old Dec 19, 11, 7:32 am   #2
 
Join Date: May 2008
Location: UK
Programs: IC RA, PC Plat, Marriott, Starwood, BA, VA.
Posts: 571
This is normal. It just means that if you fail to show (or cancel before the deadline) then they will bill you for one night's stay to your credit card. That's what they mean by deposit in this instance - it's poorly worded, but standard practice.
AMDB7 is offline   Reply With Quote
Old Dec 19, 11, 11:16 am   #3
 
Join Date: Aug 2007
Location: PARIS (France)
Programs: AF/KLM FB Plat|InterContinental Plat RA|HHonnors VIP Gold|A Club Sofitel Plat|AMEX Plat|Visa Plat
Posts: 7,053
Quote:
Originally Posted by AMDB7 View Post
This is normal. It just means that if you fail to show (or cancel before the deadline).
the normal practice is when it is cancelled by guest AFTER the deadline
nicolas75 is offline   Reply With Quote
Old Dec 19, 11, 11:42 am   #4
 
Join Date: May 2008
Location: UK
Programs: IC RA, PC Plat, Marriott, Starwood, BA, VA.
Posts: 571
Quote:
Originally Posted by nicolas75 View Post
the normal practice is when it is cancelled by guest AFTER the deadline
Now that's bad news for my grammar isn't it! My mother tongue is supposed to be English, after all......... - of course what I meant is "It just means that if you fail to show (or *fail to* cancel before the deadline)....."

I'll bring you an apple for the next lesson, nicolas75, sir! (But hopefully it will be on the fruit tray anyway).
AMDB7 is offline   Reply With Quote
Old Dec 19, 11, 2:42 pm   #5
 
Join Date: Sep 2005
Location: Manchester, UK
Programs: IHG Plat/IC RA, BA Gold
Posts: 1,273
Wirelessly posted (Mozilla/5.0 (Linux; U; Android 2.2.1; en-gb; HTC Wildfire 2.24.161.2 Build/FRG83D) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1)

And the long cancellation notice is probably because those dates are during the Edinburgh. Festival, when hotels go for silly money
ag51 is offline   Reply With Quote
Old Dec 19, 11, 3:13 pm   #6
htb
 
Join Date: Aug 2005
Programs: LH Sen, PC Plat Amb
Posts: 2,958
Quote:
Originally Posted by ag51 View Post
And the long cancellation notice is probably because those dates are during the Edinburgh. Festival, when hotels go for silly money
Which should mean that the hotel shouldn't mind a cancellation that far out -- it will most likely be able to sell the room again. A week, I could understand.

HTB.
htb is offline   Reply With Quote
Old Dec 20, 11, 1:35 am   #7
 
Join Date: Sep 2000
Location: Stuttgart, Germany and Los Angeles.
Posts: 3,261
I have seen this exact wording on award reservations before. It is the same text as for paid bookings. My assumption is that they did not bother changing this to an award booking specific text.
What normally happens: when you cancel the award booking before the deadline the points are refunded. After the deadline or no show you will loose the points.
Does anybody have a different experience?
Unterwegs is offline   Reply With Quote
Old Dec 20, 11, 1:55 am   #8
 
Join Date: May 2008
Location: UK
Programs: IC RA, PC Plat, Marriott, Starwood, BA, VA.
Posts: 571
Quote:
Originally Posted by Unterwegs View Post
I have seen this exact wording on award reservations before. It is the same text as for paid bookings. My assumption is that they did not bother changing this to an award booking specific text.
What normally happens: when you cancel the award booking before the deadline the points are refunded. After the deadline or no show you will loose the points.
Does anybody have a different experience?
Yup - had a night's charge billed to my card for a missed awards booking. I thought this was the standard practice? I'm fairly certain it is.
AMDB7 is offline   Reply With Quote
Old Dec 20, 11, 8:43 am   #9
 
Join Date: Oct 2006
Location: Berlin
Programs: BA Silver, Emirates Silver, Lufthansa Senator. IC Plat RA.
Posts: 3,160
Surely the OP's issue here is with the three week cancellation policy. I thought reward stays had a day of arrival (i.e. fully-flex) cxl policy system-wide?

Forfeiture of deposit is simply the points. IE you lose the points you have paid.

Not sure what happens if you've pre-paid for 3 nights and you cancel one day over the cancellation policy: not sure if you get two days' back and forfeit one night, or if you lose the whole lot.
__________________
La gente está muy loca.
IAMORGAN is offline   Reply With Quote
Old Dec 20, 11, 9:04 am   #10
 
Join Date: Oct 2007
Programs: AGR, PC, HH no status as I stopped paying for travel
Posts: 1,457
Please everyone take the time to read the Priority club T&C's
Here http://www.priorityclub.com/hotels/u...l#rewardnights

I will post the relevant one for this discussion. Please take the time to read the terms of all the programs you belong to and contracts you sign otherwise you look foolish and lose money

from their T&C
11# Priority Club members who cancel their Reward Night reservation will have their points used for that reservation re-deposited into the member's Priority Club account, and may be subjected to a processing fee. Priority Club members who do not cancel their Reward Night reservation by the cancellation deadline and do not use their reservation (no-show) are still subject to a no-show charge for the first night of the reservation, plus tax, per room, billed to the credit card used to guarantee the reservation upon booking. The points redeemed for the no-showed Reward Night reservation will be re-deposited into the member's Priority Club account.
darben is offline   Reply With Quote
Old Dec 20, 11, 9:47 am   #11
 
Join Date: Mar 2008
Location: GLA
Programs: BD (in memoriam), BA Silver, IC Plat Amb, HH Diamond, SPG Gold
Posts: 1,172
Quote:
Originally Posted by IAMORGAN View Post
Surely the OP's issue here is with the three week cancellation policy. I thought reward stays had a day of arrival (i.e. fully-flex) cxl policy system-wide?
Generally, but not always (in cases of high demand). I have a couple of points stays upcoming that have more restrictive policies - 7 days out for a stay over New Year, and no changes/cancellations whatsoever on a stay at IC SIN over the F1 weekend.
raikje is online now   Reply With Quote
Old Dec 20, 11, 5:27 pm   #12
 
Join Date: May 2008
Location: UK
Programs: IC RA, PC Plat, Marriott, Starwood, BA, VA.
Posts: 571
Quote:
Originally Posted by IAMORGAN View Post
Surely the OP's issue here is with the three week cancellation policy. I thought reward stays had a day of arrival (i.e. fully-flex) cxl policy system-wide?

Forfeiture of deposit is simply the points. IE you lose the points you have paid.

Not sure what happens if you've pre-paid for 3 nights and you cancel one day over the cancellation policy: not sure if you get two days' back and forfeit one night, or if you lose the whole lot.
3 Week cancellation policy on a rewards booking is unusual but not unheard of. Forfeiture of deposit is not simply the points - you will usually be billed for your first night if you don't show, or fail to cancel before the deadline. This is usual (in my experience) and is definitely the policy if you read the t&c's.
AMDB7 is offline   Reply With Quote
Old Dec 20, 11, 5:44 pm   #13
FlyerTalk Evangelist
 
Join Date: Jul 2003
Posts: 11,218
Quote:
Originally Posted by IAMORGAN View Post
Surely the OP's issue here is with the three week cancellation policy. I thought reward stays had a day of arrival (i.e. fully-flex) cxl policy system-wide?
Reward nights have the same cancellation policy as Best Flex for those nights, but Best Flex may have a more-restrictive cancellation policy than day of. If a reward night is late cancelled or no-showed, a charge for the first night is made, but the points are refunded.
__________________
Airline complaints? File your complaint with the DOT
soitgoes is offline   Reply With Quote
Old Dec 20, 11, 6:46 pm   #14
 
Join Date: Oct 2007
Programs: AGR, PC, HH no status as I stopped paying for travel
Posts: 1,457
[quote=IAMORGAN;17661020]Surely the OP's issue here is with the three week cancellation policy. I thought reward stays had a day of arrival (i.e. fully-flex) cxl policy system-wide?

No the three week cancellation is not the only concern

He said "I presume this is a mistake?
I know Edinburgh is very busy in August, but what sort of deposit could they be talking about relating to a reward stay?
darben is offline   Reply With Quote
Old Dec 20, 11, 10:03 pm   #15
FlyerTalk Evangelist
 
Join Date: Jul 2003
Posts: 11,218
I just did a dummy booking at this hotel (didn't go all the way to confirm). It looks like for paid stays they are requiring a 100% deposit be paid three weeks in advance. For reward bookings, the same language appears. The deposit issue doesn't make sense with reward nights. I would call/e-mail the hotel to clarify.

Code:
Rate Type: 	Reward Nights
Rate:   	25000 Priority Club Points for Arrival Night
Total:   	50000 Priority Club Points for Entire Stay
Rate Description:   	Use Priority Club Rewards Points to pay for your stay. Points will automatically be deducted at the time of booking.
Deposit Required: 	A deposit for the entire stay is due on or before 26 July, 2012.
Tax: : 	20% per night included in rate effective 16 August, 2012 thru 18 August, 2012
VAT
Early Departure Fee: 	£50.00   (GBP)
Daily Parking Fee: 	£19.90   (GBP)
Pet Policy: 	Guide dogs and service animals are welcome in our wheelchair accessible guest bedrooms.
Room Type: 	ONE DOUBLE BED ROOM NONSMOKING - 2 PERSON(S) MAX PER ROOM
Number of Rooms: 	1
Number of Persons: 	1 ADULT(S) 0 CHILD(REN)
Check-in Time: 	03:00 PM
Check-out Time: 	12:00 PM
Modify or Cancel Policy: 	Canceling your reservation before 4:00 PM (local hotel time) on Thursday, 26 July, 2012 will result in no charge. Canceling your reservation after 4:00 PM (local hotel time) on 26 July, 2012, or failing to arrive will result in forfeiture of your deposit. Taxes may apply. Failing to call or show before check-out time after the first night of a reservation will result in cancellation of the remainder of your reservation.
__________________
Airline complaints? File your complaint with the DOT
soitgoes is offline   Reply With Quote
 
 
Reply

Bookmarks


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off
Forum Jump


All times are GMT -6. The time now is 1:32 pm.




SEO by vBSEO ©2011, Crawlability, Inc.