Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Feb 26, 2015, 4:15 am
#6631
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Feb 26, 2015, 6:48 am
#6632
Join Date: Nov 2013
Posts: 211
I always book for 2, but it's mostly just me. It won't be an issue. The other way round probably would be.
Feb 27, 2015, 1:00 pm
#6633
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
any ideas on current response times?
Feb 28, 2015, 1:02 am
#6634
Join Date: Feb 2014
Location: Antwerp
Programs: IHG Diamond Ambassador
Posts: 166
Feb 28, 2015, 8:37 am
#6635
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Feb 28, 2015, 12:39 pm
#6636
Join Date: May 2014
Posts: 88
Denied a claim within 45min, may a new record 
Mar 1, 2015, 2:25 am
#6637
Join Date: Feb 2014
Location: Antwerp
Programs: IHG Diamond Ambassador
Posts: 166
Mar 1, 2015, 6:08 am
#6638
Join Date: Nov 2009
Posts: 827
Struggling a little bit with finding valid London BRG's. Any kind soul willing to share a hint via a PM?
Mar 1, 2015, 7:42 am
#6639
FlyerTalk Evangelist
Join Date: Mar 2005
Location: 60137
Posts: 10,498
We enjoyed our back to back BRG comped suites last week @ Palazzo.
IDKW the resort fee was 25USD plus tax for night one and 28USD plus tax for night two.
The coupons for one free cup of coffee each morning were appreciated.
I could list many more shortfalls ... I'll simply say:
Great business model Mr. Adelson. j/k
IDKW the resort fee was 25USD plus tax for night one and 28USD plus tax for night two.
The coupons for one free cup of coffee each morning were appreciated.
I could list many more shortfalls ... I'll simply say:
Great business model Mr. Adelson. j/k
Mar 3, 2015, 7:38 pm
#6642
Join Date: Jan 2012
Location: IND
Programs: Avianca Brazil Diamond, Etihad Gold, Southwest CC Pass, HH Diamond, SPG Gold
Posts: 315
We enjoyed our back to back BRG comped suites last week @ Palazzo.
IDKW the resort fee was 25USD plus tax for night one and 28USD plus tax for night two.
The coupons for one free cup of coffee each morning were appreciated.
I could list many more shortfalls ... I'll simply say:
Great business model Mr. Adelson. j/k
IDKW the resort fee was 25USD plus tax for night one and 28USD plus tax for night two.
The coupons for one free cup of coffee each morning were appreciated.
I could list many more shortfalls ... I'll simply say:
Great business model Mr. Adelson. j/k
Took about 36 hours to get a response but was glad it got accepted
Mar 4, 2015, 8:21 am
#6643
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Ye i noticed all the different agent names too
Mar 4, 2015, 7:48 pm
#6644
Join Date: Jan 2015
Location: FL
Programs: Hyatt Diamond, SPG Gold, CC Gold, IHG Platinum
Posts: 30
Submitted a claim for the Intercontinental Tampa and received verification of a valid claim within 6 hours. They are definitely getting faster at processing these.
Mar 4, 2015, 9:46 pm
#6645
Join Date: Mar 2013
Programs: United, Marriott, Hilton, Starwood
Posts: 27
I found at 30% off rate when booking at least 3 nights at the Sydney Intercontinental for this April. The rates are thus 30% lower than IHG's site. The reservation was found on Venere.com (amongst other sites) and quoted in Australian dollars. I booked a rate that included an upgraded view and included breakfast. The rate is refundable but there was a refundable rate available on IHG.
Since the discount 30%, the rate is lower than any other possible room I could book on IHG (i.e. prepaid, lowest level view and no breakfast). Will this still be rejected since I did not book at the lowest rate possible? Should I just go on Booking.com or some other US site and book the reservation there rather than waiting for IHG to get back to me. I don't want to book a non-refundable rate.
I'll post back when I hear the result. I just filed the claim tonight.
Thanks.
Since the discount 30%, the rate is lower than any other possible room I could book on IHG (i.e. prepaid, lowest level view and no breakfast). Will this still be rejected since I did not book at the lowest rate possible? Should I just go on Booking.com or some other US site and book the reservation there rather than waiting for IHG to get back to me. I don't want to book a non-refundable rate.
I'll post back when I hear the result. I just filed the claim tonight.
Thanks.