Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Dec 11, 2014, 4:09 pm
#6436
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Dec 17, 2014, 7:24 am
#6437
Join Date: Mar 2012
Posts: 940
Anyone received any response from BRG department these 2 days? I have submitted a claim on Sunday and still no response until now.
Dec 17, 2014, 7:49 am
#6438
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
14 hr responses last friday
Dec 17, 2014, 8:40 am
#6439
Join Date: Feb 2014
Location: Amsterdam, The Netherlands
Posts: 568
It seems IHG is accepting more claims than a few months ago.
I'm curious if anyone has a tip when it comes to India. Expedia, Hotels and GetARoom all have slightly different cancellation deadlines for the refundable rooms. Who could help me out?
I'm curious if anyone has a tip when it comes to India. Expedia, Hotels and GetARoom all have slightly different cancellation deadlines for the refundable rooms. Who could help me out?
Dec 18, 2014, 1:54 am
#6440
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
32 hr response from a claim filed on tuesday
Dec 18, 2014, 5:35 am
#6441
Join Date: May 2011
Posts: 223
Really? I'm still finding that the 3rd party rates mysteriously disappear after I send a claim in, and then it is declined.
Dec 18, 2014, 5:58 am
#6442
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Dec 18, 2014, 7:48 am
#6443
Join Date: Jul 2007
Location: EWR
Programs: AA, Delta, NWA,HHonors, Hyatt BF
Posts: 1,762
My last BRG was about 36 hours, denied due to them comparing it to Expedia even though I stated Hotelclub as my comparison site. The rates and cancellations were different. No kidding. And of course by then the rate is changed on HotelClub.
Surprise me IHG BRG department... send me back a recipe for BBQ short ribs next time, or a picture of a muffler. Taunt me a second time. I mean wth?? And it's not like I can argue with their random nonsense
ok, grumple off
Surprise me IHG BRG department... send me back a recipe for BBQ short ribs next time, or a picture of a muffler. Taunt me a second time. I mean wth?? And it's not like I can argue with their random nonsense
ok, grumple off
Dec 21, 2014, 7:48 am
#6444
Formerly known as pmclean
Join Date: Jul 2013
Posts: 140
You got an approved BRG claim for the IC Times Square using Amoma.com?
This shouldn't be possible. Amoma is a European site and charges in EUR.
Is it a change in policy...? Simply a one-time mistake?
Plus, I can only assume you used a prepaid rate (brave) since Amoma cancellation policy is usually nothing like what you can find on the IHG site.
Anyway, nice going!
This shouldn't be possible. Amoma is a European site and charges in EUR.
Is it a change in policy...? Simply a one-time mistake?
Plus, I can only assume you used a prepaid rate (brave) since Amoma cancellation policy is usually nothing like what you can find on the IHG site.
Anyway, nice going!
At one point I tried booking another property in my sisters name, and intended to cancel this res, but every claim I sent in took so long to get a response, and then the rates would suddenly jump and then - wait for it - claim denied. Overall the system seems very flawed or stacked, but still very grateful for my BRG night! The staff was fantastic and room was nice.
Dec 27, 2014, 10:13 am
#6445
Join Date: Oct 2009
Programs: ,BW Rewards, Skymiles, Aeroplan, SPG, IHG, Marriott, Club Carlson, Alaska Airlines
Posts: 256
I got the reply below, it appears they have found a lower rate, but they are stalling in approving my claim.
I have never got such a reply. Either its been a rejection or approval. I will see whta happens. Has anyone else got such a reply ??
The cancellation period is better than IHG.
Dear Mr.XXXX,
Thank you for contacting our office regarding our Best Price Guarantee in reference to rates at the InterContinental XXXXXi,X. We appreciate the opportunity to assist you with this matter.
We are still researching the room accommodation you found on www.XXXXXXX.com. Once this has been verified and all terms and conditions have been met, you will receive confirmation from our office.
I have never got such a reply. Either its been a rejection or approval. I will see whta happens. Has anyone else got such a reply ??
The cancellation period is better than IHG.
Dear Mr.XXXX,
Thank you for contacting our office regarding our Best Price Guarantee in reference to rates at the InterContinental XXXXXi,X. We appreciate the opportunity to assist you with this matter.
We are still researching the room accommodation you found on www.XXXXXXX.com. Once this has been verified and all terms and conditions have been met, you will receive confirmation from our office.
Dec 27, 2014, 10:26 am
#6446
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
I got the reply below, it appears they have found a lower rate, but they are stalling in approving my claim.
I have never got such a reply. Either its been a rejection or approval. I will see whta happens. Has anyone else got such a reply ??
The cancellation period is better than IHG.
Dear Mr.XXXX,
Thank you for contacting our office regarding our Best Price Guarantee in reference to rates at the InterContinental XXXXXi,X. We appreciate the opportunity to assist you with this matter.
We are still researching the room accommodation you found on www.XXXXXXX.com. Once this has been verified and all terms and conditions have been met, you will receive confirmation from our office.
I have never got such a reply. Either its been a rejection or approval. I will see whta happens. Has anyone else got such a reply ??
The cancellation period is better than IHG.
Dear Mr.XXXX,
Thank you for contacting our office regarding our Best Price Guarantee in reference to rates at the InterContinental XXXXXi,X. We appreciate the opportunity to assist you with this matter.
We are still researching the room accommodation you found on www.XXXXXXX.com. Once this has been verified and all terms and conditions have been met, you will receive confirmation from our office.
Dec 28, 2014, 2:00 am
#6447
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210
I put in a BRG 3 days back for a stay today and have not heard back from them. I will be staying regardless free or not but would rather cancel and book the cheaper room if they don't reply as I have until 4pm.
What happens when they don't reply?
What happens when they don't reply?
Dec 28, 2014, 7:39 am
#6448
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
I think your claim has gone "missing", response times at the moment are around 30-36 hrs. So perhaps book the cheaper rate.
Dec 28, 2014, 10:49 am
#6449
Join Date: Dec 2013
Posts: 1
Hi I have a question.
I booked 2 days in ihg hotel for 98euro +20euro for second person in room(room is for 2 people but i have to pay it anyway) so the sum is 118euro
On hotels.com i found the same room the same days for 105euros
but no mention for extra pay for 2 peoples, I;m sure it's included cause room is for 2 people, but what IHG will think about it ? will they reject my claim because there is no mentioned on hotels.com site about second person fee? off course it's included in hotels.com price.
What do you think?
Thanks
one more question: if the hotels.com has cancellation policy that I should cancel reservation 1 day earlier than on IHG site ,it counts to reject my calim?
I booked 2 days in ihg hotel for 98euro +20euro for second person in room(room is for 2 people but i have to pay it anyway) so the sum is 118euro
On hotels.com i found the same room the same days for 105euros
but no mention for extra pay for 2 peoples, I;m sure it's included cause room is for 2 people, but what IHG will think about it ? will they reject my claim because there is no mentioned on hotels.com site about second person fee? off course it's included in hotels.com price.
What do you think?
Thanks
one more question: if the hotels.com has cancellation policy that I should cancel reservation 1 day earlier than on IHG site ,it counts to reject my calim?
Last edited by DavePL; Dec 28, 2014 at 11:09 am Reason: adding one more question
Dec 28, 2014, 5:48 pm
#6450
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
one more question: if the hotels.com has cancellation policy that I should cancel reservation 1 day earlier than on IHG site ,it counts to reject my calim?