Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
#31
FlyerTalk Evangelist
Join Date: Feb 2004
Location: London
Programs: BA, VS, HH, IHG, MB, MR
Posts: 26,871
The hotel will be footing the bill for the first night, I am pretty sure, as its 'fine' for breaking the rules.
#32
Join Date: May 1998
Location: australia
Posts: 5,761
No confirmations received - once I get the email from IHG agreeing to my claim I'm quite happy to wait a week or two for the changes to filter through.
One of the 3 IC Budapest reservations has been altered as I can't open the reservation online. This usually means the hotel has changed something in the booking.
One of the 3 IC Budapest reservations has been altered as I can't open the reservation online. This usually means the hotel has changed something in the booking.
#33
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 966
No confirmations received - once I get the email from IHG agreeing to my claim I'm quite happy to wait a week or two for the changes to filter through.
One of the 3 IC Budapest reservations has been altered as I can't open the reservation online. This usually means the hotel has changed something in the booking.
One of the 3 IC Budapest reservations has been altered as I can't open the reservation online. This usually means the hotel has changed something in the booking.
.
But only because the hotels will panic and pull their rooms from the 3rd party sites,
#34
Join Date: Apr 2002
Location: CGN
Programs: LH, HH, PC
Posts: 158
How to reveal all reservation modifications induced by the hotels
#35
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,811
Again, most sites look at base rate, not total rate and those that have discrepancies are few -- this is not a deal killer, either.
For example, I ultimately did a non-refundable booking with hotels.com, for 4 nights. The nightly rate before tax was more expensive (making it in-eligible for the ICH guarantee), but the overall rate was about $20 a night cheaper.
On top of that, I had a 10% discount code. The method of making the pre-tax rate more expensive, and also having highly publised "vouchers", allows 3rd party sites to sell rooms that are significantly cheaper than what can be had on the ICH site, without allowing the ICH guarantee to be invoked.
Indeed, when you think about it, all any 3rd party site has to do is have a x% discount that kicks in on the bottom line for everyone. Because it is not applied to the top line base rate, it will always make it fail the price match guarantee.
Actually, the killer for me is that you must book a non-refundable rate if it is the lowest rate on IHG.
There was also another way out of the guarantee, that I forgot at the time of my original posting. Many of 3rd part sites had such things as $100 value vouchers for the hotel, $20 of dinner, $10 drinks voucher etc (I was looking at Las Vegas hotels). ICH rates don't include these vouchers. One assumes this makes the rates different from the standard non-refundable ICH rate....so another FAIL.
around 80% of the 3rd party sites I looked at were at most times going to charge me less money to stay in my hotel of choice than ICH was. The fact that all of those bookings would not have met the required T&C of the lowest price guarantee is a) not a coincidence, and b) makes a mockery of the headline "find the best prices for our hotels on our website, or your first night is free". (that wasn't the line used when I was researching, but the principle still applys).
Last edited by tangey; Sep 21, 2011 at 3:27 am
#36
Join Date: May 1998
Location: australia
Posts: 5,761
You can see the details of your reservations on the mobile website, as described by Flamewing:
How to reveal all reservation modifications induced by the hotels
How to reveal all reservation modifications induced by the hotels
eg
Room and Rate Information
Room Type: 1 KING BED CLUB SUITE OCEAN VIEW 3 PERSON(S) PER ROOM MAXIMUM
Smoking Preference: Smoking
Rate Type: Workshop ICEF
Rate Description:
Daily Valet Parking Fee: $25.00 (USD)
#37
Join Date: Nov 2006
Location: BOS/PVD/BDL
Programs: PC Plat, SPG Gold, Marriott Gold,HHonors Diamond, Avis PC, Hertz PC, National Exec Elite
Posts: 726
Thanks IHG for creating another game for me to play
I racked up a lot of free nights under the Wyndham BRG promotion.
I racked up a lot of free nights under the Wyndham BRG promotion.
#38
Suspended
Join Date: Sep 2009
Location: Manchester
Programs: Hertz Gold / Hilton Diamond / Hyatt Plat / Marriott Gold / IC RA / SPG Plat
Posts: 707
just had a confirmation email form the BRG team that my one night reservation at the CP London St James is complimentary but they then say EXCLUDING taxes...Is this right?...cant see this in the terms and conditions but it does say "The Guarantee applies to room rate and extra person fees only. Other fees or charges do not apply." I assumed this is referring to the actual comparison and not the free night?
I now cant view the reservation on PC so I went into the mobile site and interestingly enough for the first time ive ever seen it comes up with an error when clicking into the reservation.
I now cant view the reservation on PC so I went into the mobile site and interestingly enough for the first time ive ever seen it comes up with an error when clicking into the reservation.
#39
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 966
just had a confirmation email form the BRG team that my one night reservation at the CP London St James is complimentary but they then say EXCLUDING taxes...Is this right?...cant see this in the terms and conditions but it does say "The Guarantee applies to room rate and extra person fees only. Other fees or charges do not apply." I assumed this is referring to the actual comparison and not the free night?
I now cant view the reservation on PC so I went into the mobile site and interestingly enough for the first time ive ever seen it comes up with an error when clicking into the reservation.
I now cant view the reservation on PC so I went into the mobile site and interestingly enough for the first time ive ever seen it comes up with an error when clicking into the reservation.
I need a cheap night in London
#40
Join Date: Mar 2008
Location: MUC / VIE
Programs: LH M&M - US AIR - BMI - HYATT - SPG - SIXT - PP
Posts: 184
Im a bit confused and hope to get this right.. from the TAC I read that the BRG must be for the same room type, dates, property.
This means I can do the following BRG right
150 USD Standard Room IHG -> 140 USD Standard Room 3rd Party
250 USD Executive Room IHG -> 240 USD Executive Room 3rd Party
550 USD Suite IHG -> 540 USD Suite 3rd Party
In all cases the first night would be free right?
If I find a rate on a 3rd party site with breakfast.. then I can book the non refundable breakfast rate on IHG as well right?
Thanks for you insight and patience
This means I can do the following BRG right
150 USD Standard Room IHG -> 140 USD Standard Room 3rd Party
250 USD Executive Room IHG -> 240 USD Executive Room 3rd Party
550 USD Suite IHG -> 540 USD Suite 3rd Party
In all cases the first night would be free right?
If I find a rate on a 3rd party site with breakfast.. then I can book the non refundable breakfast rate on IHG as well right?
Thanks for you insight and patience
#41
Suspended
Join Date: Sep 2009
Location: Manchester
Programs: Hertz Gold / Hilton Diamond / Hyatt Plat / Marriott Gold / IC RA / SPG Plat
Posts: 707
Im a bit confused and hope to get this right.. from the TAC I read that the BRG must be for the same room type, dates, property.
This means I can do the following BRG right
150 USD Standard Room IHG -> 140 USD Standard Room 3rd Party
250 USD Executive Room IHG -> 240 USD Executive Room 3rd Party
550 USD Suite IHG -> 540 USD Suite 3rd Party
In all cases the first night would be free right?
If I find a rate on a 3rd party site with breakfast.. then I can book the non refundable breakfast rate on IHG as well right?
Thanks for you insight and patience
This means I can do the following BRG right
150 USD Standard Room IHG -> 140 USD Standard Room 3rd Party
250 USD Executive Room IHG -> 240 USD Executive Room 3rd Party
550 USD Suite IHG -> 540 USD Suite 3rd Party
In all cases the first night would be free right?
If I find a rate on a 3rd party site with breakfast.. then I can book the non refundable breakfast rate on IHG as well right?
Thanks for you insight and patience
I'm waiting to find out about the tax element so bear in mind until this is confirmed you may have to pay taxes on whatever price the room is at.
#42
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,418
Now I know if I ever want to introduce something like this, I'll introduce the "idea" on FT prior to launching.
#43
Suspended
Join Date: Jan 2003
Posts: 8,720
To summarize:
It seems that Quebec was providing IHG with rates that were refundable even though on IHG.com had lowere non-refundable rates. Quebec's submission was accepted as he had found a lower refundable rate on a 3rd party site and IHG did not require him to use the apparently lower priced non-refundable rate on IHG.com when making the comparison.
However, Blindman reports that IHG would not permit him to match a refundable rate on IHG.com with a 3rd party site when there was a lower non-refundable rate on IHG.com. Nevertheless, when he found a lower non-refundable rate on a 3rd party site, IHG.com made him first edit his IHG.com rate to one that was non-refundable and then they matched the lower non-refundable 3rd party rate.
Is this correct, folks?
If so, there already appears to be an inconsistency regarding the matching the lowest rate available on IHG.com.
All agree?
PS -- Goonerfish -- I don't know the particulars of your match -- was there a lower non-refundable rate on IHG.com?
It seems that Quebec was providing IHG with rates that were refundable even though on IHG.com had lowere non-refundable rates. Quebec's submission was accepted as he had found a lower refundable rate on a 3rd party site and IHG did not require him to use the apparently lower priced non-refundable rate on IHG.com when making the comparison.
However, Blindman reports that IHG would not permit him to match a refundable rate on IHG.com with a 3rd party site when there was a lower non-refundable rate on IHG.com. Nevertheless, when he found a lower non-refundable rate on a 3rd party site, IHG.com made him first edit his IHG.com rate to one that was non-refundable and then they matched the lower non-refundable 3rd party rate.
Is this correct, folks?
If so, there already appears to be an inconsistency regarding the matching the lowest rate available on IHG.com.
All agree?
PS -- Goonerfish -- I don't know the particulars of your match -- was there a lower non-refundable rate on IHG.com?
#44
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 966
To summarize:
It seems that Quebec was providing IHG with rates that were refundable even though on IHG.com had lowere non-refundable rates. Quebec's submission was accepted as he had found a lower refundable rate on a 3rd party site and IHG did not require him to use the apparently lower priced non-refundable rate on IHG.com when making the comparison.
However, Blindman reports that IHG would not permit him to match a refundable rate on IHG.com with a 3rd party site when there was a lower non-refundable rate on IHG.com. Nevertheless, when he found a lower non-refundable rate on a 3rd party site, IHG.com made him first edit his IHG.com rate to one that was non-refundable and then they matched the lower non-refundable 3rd party rate.
Not quite right:- My initial refundable rate from the third party was STILL cheaper than their non refundable one, so I was advised to change the IHG rate to qualify for thr BRG.
Is this correct, folks?
If so, there already appears to be an inconsistency regarding the matching the lowest rate available on IHG.com.
All agree?
PS -- Goonerfish -- I don't know the particulars of your match -- was there a lower non-refundable rate on IHG.com?
It seems that Quebec was providing IHG with rates that were refundable even though on IHG.com had lowere non-refundable rates. Quebec's submission was accepted as he had found a lower refundable rate on a 3rd party site and IHG did not require him to use the apparently lower priced non-refundable rate on IHG.com when making the comparison.
However, Blindman reports that IHG would not permit him to match a refundable rate on IHG.com with a 3rd party site when there was a lower non-refundable rate on IHG.com. Nevertheless, when he found a lower non-refundable rate on a 3rd party site, IHG.com made him first edit his IHG.com rate to one that was non-refundable and then they matched the lower non-refundable 3rd party rate.
Not quite right:- My initial refundable rate from the third party was STILL cheaper than their non refundable one, so I was advised to change the IHG rate to qualify for thr BRG.
Is this correct, folks?
If so, there already appears to be an inconsistency regarding the matching the lowest rate available on IHG.com.
All agree?
PS -- Goonerfish -- I don't know the particulars of your match -- was there a lower non-refundable rate on IHG.com?
A guest must book the lowest available hotel room rate through the Best Available rate search
Non-refundable rates cannot be claimed at a lower price with a refundable rate on a third-party Web site.
Last edited by blindman; Sep 21, 2011 at 11:52 am
#45
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,667
HTB.