Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Aug 4, 2013, 1:20 pm
#4441
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,082
Aug 4, 2013, 1:55 pm
#4442
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
EDIT: please delete mod.
Aug 4, 2013, 11:07 pm
#4443
Join Date: Jul 2007
Location: YYZ
Programs: SPG Plus, AC Elite
Posts: 264
Do you know what difference between 'book early & save -advance purchase' and 'smart saver'? THey are both non- refundable. I found a lower rate in competitor website is lower than 'smart saver' but 'advance purchase'. Can I book the smart saver and file the brg? THanks
Aug 5, 2013, 1:21 am
#4444
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
If the Advanced Purchase rate is lower than Smart Saver, then that would be the basis for comparison.
Aug 5, 2013, 1:57 am
#4445
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Both are non refundable and you would should compare against the lowest of the two to avoid being denied.
Aug 5, 2013, 7:11 am
#4446
Join Date: Aug 2009
Programs: IC Diamond Amb, Bonvoy Platinum, Hyatt Explorist, HH Diamond
Posts: 309
Has anybody recently had a successfull BRG with getaroom.com? I noticed that getaroom.com now states under every IHG hotel you search for "Exclusive Membership" rate - as getaroom doesn't even have any membership option that I'm aware of I'm intrigued if IHG has made them put that up in order to deny claims on the basis that the rate requires membership.
Aug 5, 2013, 9:03 am
#4447
Join Date: Jan 2010
Location: N.Wales, UK
Posts: 933
Mrs Dannyrado has a successful BRG in for a night in a holiday Inn with my daughter. I now need to travel too. Am I allowed to have a pop at a BRG? The terms are a little ambiguous, in that it says nothing about same night, same hotel...
"Once a valid claim has been made and approved by IHG for a specific date, no further claims by the same person will be accepted for the same date. If members of the same household make claims for consecutive nights at the same IHG hotel or at different IHG hotels within fifty (50) miles of each other, only the Best Price Guarantee claim for the first night will be honored."
We would like interconnecting rooms... Is that a step too far?
"Once a valid claim has been made and approved by IHG for a specific date, no further claims by the same person will be accepted for the same date. If members of the same household make claims for consecutive nights at the same IHG hotel or at different IHG hotels within fifty (50) miles of each other, only the Best Price Guarantee claim for the first night will be honored."
We would like interconnecting rooms... Is that a step too far?
Aug 5, 2013, 9:14 am
#4448
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,811
My BRG for the IC westminster for the end of this month has failed to adjust to comp. I've just received an email (unprompted by me) from the BRG dept, basically saying it'll be paid retrospectively by IHG. Strange one, in that we know the this IC does do comps, as there have been recent reports. Perhaps it is dependant on the 3rd party site that is being used to compare. I can't think what other determining factor it could be. The interesting thing is, I've done several BRGs since it was launched. This is the first one that when telling me on the phone that my claim was successful, the agent was at pains to point out that they may fulfil the guarantee by retrospectively sending payment. It was as if he knew that there was going to be an issue with my particular claim, even though it was valid.
Yes am aware I may or may not get the full re-imbursement, and I may or may not get points/keep points. the points one would be interesting, as it would trigger a range of bonuses. anyhow, I'll update as and when.
Yes am aware I may or may not get the full re-imbursement, and I may or may not get points/keep points. the points one would be interesting, as it would trigger a range of bonuses. anyhow, I'll update as and when.
Aug 5, 2013, 9:24 am
#4449
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,811
Mrs Dannyrado has a successful BRG in for a night in a holiday Inn with my daughter. I now need to travel too. Am I allowed to have a pop at a BRG? The terms are a little ambiguous, in that it says nothing about same night, same hotel...
"Once a valid claim has been made and approved by IHG for a specific date, no further claims by the same person will be accepted for the same date. If members of the same household make claims for consecutive nights at the same IHG hotel or at different IHG hotels within fifty (50) miles of each other, only the Best Price Guarantee claim for the first night will be honored."
We would like interconnecting rooms... Is that a step too far?
"Once a valid claim has been made and approved by IHG for a specific date, no further claims by the same person will be accepted for the same date. If members of the same household make claims for consecutive nights at the same IHG hotel or at different IHG hotels within fifty (50) miles of each other, only the Best Price Guarantee claim for the first night will be honored."
We would like interconnecting rooms... Is that a step too far?
"Once a valid claim has been made and approved by IHG for a specific date, no further claims by the same person or anyone in the same household will be accepted for the same date. "
On a different topic, I see that the T&C date has changed to 08/01/13.
Only change I can see is that the word "online" has been added to the term 7. headline sentence
http://www.ihg.com/hotels/gb/en/cust...rms-conditions
Last edited by tangey; Aug 5, 2013 at 9:30 am
Aug 5, 2013, 9:39 am
#4450
Join Date: Jan 2010
Location: N.Wales, UK
Posts: 933
The current T&C say
"Once a valid claim has been made and approved by IHG for a specific date, no further claims by the same person or anyone in the same household will be accepted for the same date. "
On a different topic, I see that the T&C date has changed to 08/01/13.
Only change I can see is that the word "online" has been added to the term 7. headline sentence
http://www.ihg.com/hotels/gb/en/cust...rms-conditions
"Once a valid claim has been made and approved by IHG for a specific date, no further claims by the same person or anyone in the same household will be accepted for the same date. "
On a different topic, I see that the T&C date has changed to 08/01/13.
Only change I can see is that the word "online" has been added to the term 7. headline sentence
http://www.ihg.com/hotels/gb/en/cust...rms-conditions
Aug 5, 2013, 10:06 am
#4451
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
My BRG for the IC westminster for the end of this month has failed to adjust to comp. I've just received an email (unprompted by me) from the BRG dept, basically saying it'll be paid retrospectively by IHG. Strange one, in that we know the this IC does do comps, as there have been recent reports. Perhaps it is dependant on the 3rd party site that is being used to compare. I can't think what other determining factor it could be. The interesting thing is, I've done several BRGs since it was launched. This is the first one that when telling me on the phone that my claim was successful, the agent was at pains to point out that they may fulfil the guarantee by retrospectively sending payment. It was as if he knew that there was going to be an issue with my particular claim, even though it was valid.
Yes am aware I may or may not get the full re-imbursement, and I may or may not get points/keep points. the points one would be interesting, as it would trigger a range of bonuses. anyhow, I'll update as and when.
Yes am aware I may or may not get the full re-imbursement, and I may or may not get points/keep points. the points one would be interesting, as it would trigger a range of bonuses. anyhow, I'll update as and when.
Aug 5, 2013, 10:23 am
#4452
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,811
Yes, thats the one, and of course at the time of accepting the claim the agent did suggest they might have to pay directly due to a "technical difficulty".
Aug 5, 2013, 10:33 am
#4453
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
I have another this week with the same scenario so will report back.
EDIT: That was for PL
Aug 5, 2013, 2:20 pm
#4454
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
I think with email (no phone line) to push a BRG through, ringing up BRG line as soon as IHG reserved, on ADR compares, the hotels being matched will all now be charging our Credit Cards before BRG is processed.
Maybe we now need to request new higher limits on or CC's to support our BRG's ?
Maybe we now need to request new higher limits on or CC's to support our BRG's ?
Aug 5, 2013, 5:12 pm
#4455
Join Date: Aug 2008
Posts: 1,470
Will this fly?
Let's say IHG has a rate of $100 for a room and another site shows the same room for $88 as the final payable - BUT shows the rate on its site as $100 less $12 discount = $88.
The discount is offered to one and all and is openly displayed on the website.
Is a BRG claim likely to be valid?
The discount is offered to one and all and is openly displayed on the website.
Is a BRG claim likely to be valid?