Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
May 26, 2013, 1:12 pm
#3781
Join Date: Oct 2012
Location: Hamburg
Posts: 483
The scrambled egg had the consistency of a sponge
. Breakfast was in total OK.
May 27, 2013, 12:04 pm
#3782
Join Date: Mar 2012
Location: Australia
Programs: QF, LM, AA,VA Silver, Qatar, Accor Gold, CC Gold, HH Diamond, Hyatt Globalist, Marriott B Plat
Posts: 535
May 27, 2013, 1:23 pm
#3783
Join Date: Jan 2008
Location: in your favourite lounge, clearing the whole buffet
Programs: LH Maximizer of the year, BA Blue Label killer
Posts: 1,001
So I investigated a little bit and it seems that our Pinoy friends work in 12 hour shifts. I wonder, has anybody figured out when the shift changeover is?
May 27, 2013, 1:24 pm
#3784
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,917
Sorry, I am a bit of a noob - why does this make a difference? Simply a question of being tired and letting something that otherwise shouldn't work, slip?
May 27, 2013, 1:32 pm
#3785
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
May 27, 2013, 1:35 pm
#3786
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,917
I've had a good amount of success with some international properties, so in all cases except one I made absolutely certain that I had a bulletproof case (one was truly shaky and I'm surprised it got approved). After all, more so than the eventual retro-check, it takes about 30-45 minutes per call - so if I don't have a good case, it's a complete waste of time
Anyone seen any sites that undercut the IC SFO btw? Trying to find this one, but having no luck at all, and tried quite a few places.
May 28, 2013, 4:04 am
#3787
Join Date: May 2013
Posts: 27
Hello everyone,
asking for advice of experienced FTs
There is a lower rate on kayak.com and I can book it there, but there is also a note that booking is on travelocity via kayak. At the same time the rate directly on travelocity is the same as a hotel's rate.
I was denied because of travelocity showing the same rate and kayak can not be used for comparison since it is only searching engine.
In case anyone has such experience, please advise if it is mentioned anywhere in their T&C that kayak can not be used as a competitive site, no matter that a rate is bookable there
thanks
asking for advice of experienced FTs
There is a lower rate on kayak.com and I can book it there, but there is also a note that booking is on travelocity via kayak. At the same time the rate directly on travelocity is the same as a hotel's rate.
I was denied because of travelocity showing the same rate and kayak can not be used for comparison since it is only searching engine.
In case anyone has such experience, please advise if it is mentioned anywhere in their T&C that kayak can not be used as a competitive site, no matter that a rate is bookable there
thanks
May 28, 2013, 5:35 am
#3788
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
Hello everyone,
asking for advice of experienced FTs
There is a lower rate on kayak.com and I can book it there, but there is also a note that booking is on travelocity via kayak. At the same time the rate directly on travelocity is the same as a hotel's rate.
I was denied because of travelocity showing the same rate and kayak can not be used for comparison since it is only searching engine.
In case anyone has such experience, please advise if it is mentioned anywhere in their T&C that kayak can not be used as a competitive site, no matter that a rate is bookable there
thanks
asking for advice of experienced FTs
There is a lower rate on kayak.com and I can book it there, but there is also a note that booking is on travelocity via kayak. At the same time the rate directly on travelocity is the same as a hotel's rate.
I was denied because of travelocity showing the same rate and kayak can not be used for comparison since it is only searching engine.
In case anyone has such experience, please advise if it is mentioned anywhere in their T&C that kayak can not be used as a competitive site, no matter that a rate is bookable there
thanks
I know exactly what you mean and a site called hotelpronto does similar things. Bottom line is they denied your claim rightly so.
May 28, 2013, 6:25 am
#3789
Join Date: May 2013
Posts: 27
You are right that kayak does not provide a lower rate, but I wonder if it makes any difference who does as long as a lower rate is publicly available, viewable and bookable....
May 28, 2013, 6:50 am
#3790
Join Date: Dec 2008
Location: London
Programs: SK Gold, ITA Executive, Sixt Diamond, Hertz PC, Avis PC, IHG Platinum
Posts: 5,163
May 28, 2013, 7:01 am
#3791
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
May 28, 2013, 7:41 am
#3793
Ambassador, New England
Join Date: Aug 2001
Location: Maineiac, USA
Programs: Amtrak, WN RR, Choice
Posts: 2,655
While we're on the topic of these comparison portals, are there any that people here recommend other than Kayak or HotelsCombined? These two seem to work best for me, but if there are others to try, I'd be interested.
May 28, 2013, 8:33 am
#3794
Join Date: Aug 2010
Location: Portland, ME
Posts: 344
wego.com - trivago.com - and room77.com are all useful as well...
May 28, 2013, 9:18 am
#3795
Join Date: Oct 2009
Location: LA
Programs: Hilton Diamond, SPG Gold, Delta Platinum Medallion, AAdvantage Platinum Pro
Posts: 600
Have a confirmed approval for a BRG on May 14, but 2 weeks later, the hotel has still not adjusted the rate. Have contacted BRG desk via email, and the response has been "We are still waiting for hotel’s confirmation and unfortunately, we are in the process of getting hold of the manager authorized to adjust the reservation."
- Does this happen frequently?
- Also, BRG says "In the event that the hotel was not able to amend your reservation prior to your arrival, please know that we will proceed with reimbursement." How does IHG handle these reimbursements? I pay in full at the hotel, and then what do I do?
Thanks...
- Does this happen frequently?
- Also, BRG says "In the event that the hotel was not able to amend your reservation prior to your arrival, please know that we will proceed with reimbursement." How does IHG handle these reimbursements? I pay in full at the hotel, and then what do I do?
Thanks...
Last edited by Miami305; May 28, 2013 at 9:19 am Reason: Clarification.