Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
#3766
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,000
I don't think I'm blacklisted since I got my last claim back in March - I haven't done any lately since I don't need a room and I'm horrified by some stories here at this thread. I have never experienced them invoking my guarantee once it has been approved. However I don't want to risk anything since there are more and more stories about them invoke the claim just before or after someone has checked in.
#3767
Join Date: Nov 2005
Location: RTW
Programs: MR Ag, LH FTL
Posts: 947
Doesn't matter, it will be denied anyway, as your 3rd party rate is higher than IHG.
#3768
Join Date: Oct 2012
Location: Hamburg
Posts: 483
I checked in for my BRG Stay in the Holiday Inn Munich and got told, that I have Breakfast included, but I didn't chose a rate with Breakfast ? Is this standard?
#3769
Are you a priority club member? they often upgrade. I got bumped to a club floor in the CP Times Square despite being a lowly blue member.
#3771
Join Date: Mar 2012
Location: Australia
Programs: QF, LM, AA,VA Silver, Qatar, Accor Gold, CC Gold, HH Diamond, Hyatt Globalist, Marriott B Plat
Posts: 535
How is that HI anyway, I'm about to book there.
#3773
Join Date: Mar 2013
Location: NYC
Programs: AAdvantage, UA Mileage Plus, IHG Rewards Club
Posts: 377
#3775
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,000
#3776
Join Date: Feb 2010
Location: Germany / Spain / Switzerland
Programs: LH M&M SEN, bmi DC Gold, CO Gold Elite, bahn.comfort nothing
Posts: 310
BRGs are treated like normal Stays regarding Upgrades. They are actually even better than AwardStays regarding this, especially at ICs as an RA. MiniBar is excluded for AwardStays at many properties as well as Upgrade Restrictions or Club Access restriction.
#3777
Join Date: Oct 2009
Location: Perth, Australia
Programs: Hilton Diamond, QFF WP, Velocity Gold
Posts: 647
That's interesting - My last 2 stays have had no ambassador upgrade because the hotel has said it is a 'BRG' reservation
#3778
Join Date: May 2010
Location: Canada, Eh?
Posts: 294
One stay was 2 nights. Received the 2 night 2500 point stay 2 bonus.
#3779
Join Date: Feb 2013
Location: N/A
Programs: 100m swimming certificate level 5
Posts: 1,456
I have on each occasion prior to checking into a BRG reservation emailed regarding upgrades and most have stated a BRG is not different to a paid stay. Hotel indigo in Earls court told me they wouldn't upgrade me and I had to get the BRG team to correspond with the hotel to advise them this was not the case. After a few emails they accepted it would be treated as a paid stay. I assume this was possibly the case with this particular hotel as they are fairly new to the chain and unaware how to treat a BRG stay.
#3780
Join Date: Dec 2010
Location: UK
Programs: IHG Plat; CC Gold
Posts: 845
I have quite a good upgrade record on paid stays, so far no upgrades at all on BRG stays.