Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
May 22, 2013, 11:39 pm
#3752
Join Date: Jul 2004
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club room on 3d party site v standard on IHG = not ok, even if the club room is cheaper elsewhere
You can get a club room, suite, breakfast package, whatever - but it has to match the type and terms of the IHG room.
May 23, 2013, 1:50 am
#3753
Join Date: Jan 2013
Programs: SPG Plt, HH D, IHG PA
Posts: 51
Understood. Thanks for the clarification. I was always under the impression that only the cheapest room type available on IHG website can be used to file against BRG claims. Clearly I was wrong.
May 23, 2013, 2:23 am
#3754
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
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Yet in your original post you say the IHG rate was in USD, and for our convenience you translated the third-party INR rate into USD. It gets more confusing 
"the rate on ihg.com was $350 & i found a rate on an indian booking site for inr 17,290....that roughly translates to about $312....more than a 10% difference in the rates...."
"the rate on ihg.com was $350 & i found a rate on an indian booking site for inr 17,290....that roughly translates to about $312....more than a 10% difference in the rates...."
the ihg rate was originally in inr....i always check rates in usd because i use my chase priority club visa to pay so i converted the inr rate to usd....
the rate on the indian site was in inr....
for the convenience of the brg folks i sent in both rates in usd (i realise now that was a mistake)....they replied saying that the currencies for both sites was different (not true since both were in inr & had the ability to convert to usd)....they further said that since the indian site did not display the currency is euros (i still can't figure out how this is relevant) therefore the claim is denied....
May 23, 2013, 2:31 am
#3755
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
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Posts: 11,082
If they are both pay-at-hotel rates, then it shouldn't be a problem - you can just choose the matching currency and write a note that both rates are pay-at-hotel rates.
May 23, 2013, 3:35 am
#3756
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
Too bad very few sites actually OFFER their premium suites and hence much harder to find a cheaper rate, but oh well.
May 23, 2013, 3:49 am
#3757
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,811
Note however you are supposed to match the cheapest rate for a particular room type. So if you find a cancellable rate on a 3rd party site cheaper than the cancellable rate on IHG, but there is a adv pur rate on the IHG site that is cheaper again, the rules say that the BRG will fail. I am not sure if this rule is being invoked recently ?
May 23, 2013, 3:52 am
#3758
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
Note however you are supposed to match the cheapest rate for a particular room type. So if you find a cancellable rate on a 3rd party site cheaper than the cancellable rate on IHG, but there is a adv pur rate on the IHG site that is cheaper again, the rules say that the BRG will fail. I am not sure if this rule is being invoked recently ?
May 23, 2013, 3:59 am
#3759
Ambassador, New England
Join Date: Aug 2001
Location: Maineiac, USA
Programs: Amtrak, WN RR, Choice
Posts: 2,655
Note however you are supposed to match the cheapest rate for a particular room type. So if you find a cancellable rate on a 3rd party site cheaper than the cancellable rate on IHG, but there is a adv pur rate on the IHG site that is cheaper again, the rules say that the BRG will fail. I am not sure if this rule is being invoked recently ?
Last edited by lo2e; May 23, 2013 at 4:05 am
May 23, 2013, 4:57 am
#3760
FlyerTalk Evangelist
Join Date: Sep 2003
Programs: BA Silver, EY Gold, HH Diamond, IHG Plat
Posts: 12,210
not for your convenience....for the convenience of the brg folks....re-read the post....
the ihg rate was originally in inr....i always check rates in usd because i use my chase priority club visa to pay so i converted the inr rate to usd....
the rate on the indian site was in inr....
for the convenience of the brg folks i sent in both rates in usd (i realise now that was a mistake)....they replied saying that the currencies for both sites was different (not true since both were in inr & had the ability to convert to usd)....they further said that since the indian site did not display the currency is euros (i still can't figure out how this is relevant) therefore the claim is denied....
the ihg rate was originally in inr....i always check rates in usd because i use my chase priority club visa to pay so i converted the inr rate to usd....
the rate on the indian site was in inr....
for the convenience of the brg folks i sent in both rates in usd (i realise now that was a mistake)....they replied saying that the currencies for both sites was different (not true since both were in inr & had the ability to convert to usd)....they further said that since the indian site did not display the currency is euros (i still can't figure out how this is relevant) therefore the claim is denied....
May 23, 2013, 4:58 am
#3761
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,082
Note however you are supposed to match the cheapest rate for a particular room type. So if you find a cancellable rate on a 3rd party site cheaper than the cancellable rate on IHG, but there is a adv pur rate on the IHG site that is cheaper again, the rules say that the BRG will fail. I am not sure if this rule is being invoked recently ?
May 23, 2013, 7:50 am
#3762
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,668
May 23, 2013, 1:52 pm
#3763
Suspended
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Newby question
http://www.ichotelsgroup.com/h/d/6c/...e/lowguar.html
snippet:
Example of a resolution to a valid Best Price Guarantee claim:
A guest books a two night stay at the lowest available price through the Best Available Rate search for a hotel in Atlanta, GA, (USA) on an IHG site for a price of $200.00.
Within 24 hours, that same guest finds a price of $190.00 on a competing Web site for the same hotel, same night, with the same rate restrictions(refundable or non-refundable) and same room type (same number and type of bed(s)).
The guest contacts IHG to claim the Best Price Guarantee either by phone or by filling out the online form.
Once the Guest Relations team confirms that the Best Price Guarantee claim filed is valid, they will modify the guest’s reservation with the first night free and the second night at $190.00.
snippet:
Example of a resolution to a valid Best Price Guarantee claim:
A guest books a two night stay at the lowest available price through the Best Available Rate search for a hotel in Atlanta, GA, (USA) on an IHG site for a price of $200.00.
Within 24 hours, that same guest finds a price of $190.00 on a competing Web site for the same hotel, same night, with the same rate restrictions(refundable or non-refundable) and same room type (same number and type of bed(s)).
The guest contacts IHG to claim the Best Price Guarantee either by phone or by filling out the online form.
Once the Guest Relations team confirms that the Best Price Guarantee claim filed is valid, they will modify the guest’s reservation with the first night free and the second night at $190.00.
A short question about the IHG BRG. Do I need to book the lowest priced room or can I compare just any room against any room?
If there is a prepaid standard room, a prepaid club room and a postpaid club room: May I submit a claim for the postpaid club room on the IHG site (370 $ + 65 $ taxes) against a postpaid club room on a 3rd party website (393.93 $ + 65 $ taxes)?
And do I better submit the online form or the phone call?
May 23, 2013, 2:31 pm
#3764
Join Date: Feb 2010
Location: Germany / Spain / Switzerland
Programs: LH M&M SEN, bmi DC Gold, CO Gold Elite, bahn.comfort nothing
Posts: 310
A short question about the IHG BRG. Do I need to book the lowest priced room or can I compare just any room against any room?
If there is a prepaid standard room, a prepaid club room and a postpaid club room: May I submit a claim for the postpaid club room on the IHG site (370 $ + 65 $ taxes) against a postpaid club room on a 3rd party website (393.93 $ + 65 $ taxes)?
And do I better submit the online form or the phone call?
If there is a prepaid standard room, a prepaid club room and a postpaid club room: May I submit a claim for the postpaid club room on the IHG site (370 $ + 65 $ taxes) against a postpaid club room on a 3rd party website (393.93 $ + 65 $ taxes)?
And do I better submit the online form or the phone call?
I've had good experience with both.
May 24, 2013, 3:34 am
#3765
Join Date: Nov 2010
Programs: AA EXP (owe), BA Silver (ows), AB Silver (owr), WN A+/CP, IHG Spire AMB, Avis First
Posts: 1,414