Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Jun 7, 2012, 8:19 am
#1591
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
Try searching around. If not, then you are SOL. You might be able to get out of it by calling the property. Have you tried changing your reservation into a flex rate then cancel it?
Jun 7, 2012, 9:06 am
#1592
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Location: Either at the shooting range or anywhere good beer can be found...
Posts: 51,050
Jun 7, 2012, 9:19 pm
#1595
Join Date: Nov 2010
Posts: 1,653
It is risky as they could deny you if one of the standard rooms don't have a sofa bed. I have been successful in getting such comparisons before but I wouldn't book a non-refundable rate to try.
Jun 8, 2012, 12:10 pm
#1596
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Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
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+1. Unless you can get proof saying that all rooms in that hotel has sofabed. Sometimes 3rd party sites use this to stop people to file BRG claims.
Jun 9, 2012, 1:38 am
#1597
Join Date: Nov 2010
Posts: 496
For hotels outside US, I am not sure if the question can be well answered. I tried once to ask IC Mauritius about the configuration of their rooms, but the hotel receptionists were completely unhelpful.
Jun 9, 2012, 7:16 am
#1598
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Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
It is not difficult to check if the hotel is in US. Just give the hotel a call at normal business hours and ask politely before reserving the room.
For hotels outside US, I am not sure if the question can be well answered. I tried once to ask IC Mauritius about the configuration of their rooms, but the hotel receptionists were completely unhelpful.
For hotels outside US, I am not sure if the question can be well answered. I tried once to ask IC Mauritius about the configuration of their rooms, but the hotel receptionists were completely unhelpful.
And if all the rooms on IHG.com have sofabed, then do a screen dump and send it to BRG dept.
Jun 9, 2012, 9:11 am
#1599
Join Date: Jan 2009
Location: US
Programs: KLM Gold, DL Silver
Posts: 744
Jun 9, 2012, 10:17 am
#1600
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Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
If you really can't use it, it might be the way to go.
Jun 9, 2012, 4:57 pm
#1601
Join Date: Nov 2005
Location: RTW
Programs: MR Ag, LH FTL
Posts: 947
Help me out please, I'm a bit confused after reading this thread.
So if Crowne Plaza has:
100$ per night adv purchase room only
120$ per night adv purchase with breakfast
competitor (for the same room type)
80$ per night adv purchase room only
90$ per night adv purchase with breakfast
Will my claim be approved if I book 120$ room with breakfast (because "These package or inclusive prices must be compared to prices with the same type of inclusive items") or denied (because you have to book the lowest rate for the room type)?
(It was discussed last year in this thread and most people claimed that yes, you can book a rate with breakfast and get the claim approved, however is it still the case, anyone tried that lately? Want to be reasonably sure before booking advance purchase rate.)
So if Crowne Plaza has:
100$ per night adv purchase room only
120$ per night adv purchase with breakfast
competitor (for the same room type)
80$ per night adv purchase room only
90$ per night adv purchase with breakfast
Will my claim be approved if I book 120$ room with breakfast (because "These package or inclusive prices must be compared to prices with the same type of inclusive items") or denied (because you have to book the lowest rate for the room type)?
(It was discussed last year in this thread and most people claimed that yes, you can book a rate with breakfast and get the claim approved, however is it still the case, anyone tried that lately? Want to be reasonably sure before booking advance purchase rate.)
Last edited by slowly; Jun 9, 2012 at 5:10 pm Reason: clarify
Jun 10, 2012, 12:17 am
#1602
Join Date: Nov 2010
Posts: 496
Help me out please, I'm a bit confused after reading this thread.
So if Crowne Plaza has:
100$ per night adv purchase room only
120$ per night adv purchase with breakfast
competitor (for the same room type)
80$ per night adv purchase room only
90$ per night adv purchase with breakfast
Will my claim be approved if I book 120$ room with breakfast (because "These package or inclusive prices must be compared to prices with the same type of inclusive items") or denied (because you have to book the lowest rate for the room type)?
(It was discussed last year in this thread and most people claimed that yes, you can book a rate with breakfast and get the claim approved, however is it still the case, anyone tried that lately? Want to be reasonably sure before booking advance purchase rate.)
So if Crowne Plaza has:
100$ per night adv purchase room only
120$ per night adv purchase with breakfast
competitor (for the same room type)
80$ per night adv purchase room only
90$ per night adv purchase with breakfast
Will my claim be approved if I book 120$ room with breakfast (because "These package or inclusive prices must be compared to prices with the same type of inclusive items") or denied (because you have to book the lowest rate for the room type)?
(It was discussed last year in this thread and most people claimed that yes, you can book a rate with breakfast and get the claim approved, however is it still the case, anyone tried that lately? Want to be reasonably sure before booking advance purchase rate.)
Jun 10, 2012, 2:35 pm
#1603
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
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Just a reminder - if you get a claim rejection for whatever reason, then you are stuck with the expensive IHG.com rate.
Jun 11, 2012, 12:58 am
#1604
Join Date: Nov 2005
Location: RTW
Programs: MR Ag, LH FTL
Posts: 947
OK, experts, another question – "The Guarantee does not include extra fees such as extra person charges, except as stated in paragraph 6.b. below."
Which of those does that mean:
Which of those does that mean:
- they will compare the rates ignoring the extra person charges
- if the claim is accepted, I will have to pay the extra person charge anyway
- BRG doesn't apply to rates with extra person charges at all?
Jun 11, 2012, 5:11 am
#1605
Join Date: Aug 2005
Programs: UA*G(1K), PC Diamond Amb, Marriott Titanium, Accor Platinum
Posts: 4,671
OK, experts, another question – "The Guarantee does not include extra fees such as extra person charges, except as stated in paragraph 6.b. below."
Which of those does that mean:
Which of those does that mean:
- they will compare the rates ignoring the extra person charges
- if the claim is accepted, I will have to pay the extra person charge anyway
- BRG doesn't apply to rates with extra person charges at all?
Makes perfect sense, doesn't it?
