Go Back   FlyerTalk Forums > Miles&Points > Hotels and Loyalty Programs > InterContinental Hotels | IHG Rewards Club and Intercontinental Ambassador
Sign in using an external account

Reply
 
Thread Tools Search this Thread
Old Oct 1, 11, 8:13 pm   #316
 
Join Date: Jul 2002
Location: SYD, Australia......Hotels: PC Plat Royal Amb, HHon Diamond, Hyatt Plat, SPG Pref...Airlines: BA Gold (OW Emerald), LH SEN (*G), A3 Gold (*G), QF Silver (OW Ruby), DJ Silver, UA 2P
Posts: 2,010
Quote:
Originally Posted by dencoflyer View Post
I had the guarantee approved for Venetian and Palazzo, told the night would be free but waiting on the reservation details to change
I could find cheaper rates, however, the cancellation policy on these sites was 12noon rather than 6pm hotel time on IHG...I didn't want to risk it because the cancellation deadline had passed already for me, so it would have been non-refundable even on the Best Flexible Rate. But I didn't want to be stuck with a $599 rate at the Venetian in the end. So, points it is for me.
Sydfly is offline   Reply With Quote
Old Oct 2, 11, 7:14 am   #317
 
Join Date: Jun 2005
Location: AMS with frequent trips to MHT/BOS
Programs: Momentum *SOAR*, and Delta Diamond Medallion (the only two I care about), and AMEX Centurion invitee
Posts: 6,457
Quote:
Originally Posted by bello View Post
Just got back from a 3 day stay and was told from the minute I checked in that mini bar was limited to $100- did have a few drinks (several 1 night) and a couple of snacks each night- saw nothing billed on check out and confirmed there was no charge.either prices are low or they are a little loose on this policy.While I had my doubts before arriving, must say upgrade and overall service here was exceptional.VIP club room next to front desk serves complimentary alcohol when asked at all hours.Will return without a doubt,very pleasantly surprised!(my gaming contributions may also have helped)
expand please

Did you link your Grazie account to the room? Seems that you were on a revenue room (not comp). Did they cover part of your revenue room rate (i.e. make some days comp instead of revenue?).
__________________
|| TravelZork || Facebook || Twitter ||
baccarat_king is offline   Reply With Quote
Old Oct 2, 11, 9:05 am   #318
 
Join Date: Mar 2007
Programs: ICH plat RA,HH Dia
Posts: 542
Quote:
Originally Posted by baccarat_king View Post
expand please

Did you link your Grazie account to the room? Seems that you were on a revenue room (not comp). Did they cover part of your revenue room rate (i.e. make some days comp instead of revenue?).
I did link Grazie to room but used my comps on other stuff and check out reflected full room rate.
bello is offline   Reply With Quote
Old Oct 2, 11, 9:56 am   #319
 
Join Date: Jun 2005
Location: AMS with frequent trips to MHT/BOS
Programs: Momentum *SOAR*, and Delta Diamond Medallion (the only two I care about), and AMEX Centurion invitee
Posts: 6,457
Quote:
Originally Posted by bello View Post
I did link Grazie to room but used my comps on other stuff and check out reflected full room rate.
Did you check with a host? Usual convention, if the room is booked directly (i.e. NOT a 3rd party booking) is to ask for some $$ off of your room rate, if your play has been strong. It's not unusual for a host to knock off $50/$100/$150 per night from the room rate (for one or multiple nights). This is in addition to using your comps for other (F&B, Spa) items.

Hosts have the ability to 'adjust' your room rate as play warrants; since COMP rooms are basically the 'candy' doled out by casino properties to players. Though, "V/P" is a little bit more draconian than most with regard to 'working off' your COMP-room, when you are brought in as an "Invited Guest" on a COMP-room offer.
__________________
|| TravelZork || Facebook || Twitter ||
baccarat_king is offline   Reply With Quote
Old Oct 2, 11, 10:13 am   #320
 
Join Date: Mar 2007
Programs: ICH plat RA,HH Dia
Posts: 542
Quote:
Originally Posted by baccarat_king View Post
Did you check with a host? Usual convention, if the room is booked directly (i.e. NOT a 3rd party booking) is to ask for some $$ off of your room rate, if your play has been strong. It's not unusual for a host to knock off $50/$100/$150 per night from the room rate (for one or multiple nights). This is in addition to using your comps for other (F&B, Spa) items.

Hosts have the ability to 'adjust' your room rate as play warrants; since COMP rooms are basically the 'candy' doled out by casino properties to players. Though, "V/P" is a little bit more draconian than most with regard to 'working off' your COMP-room, when you are brought in as an "Invited Guest" on a COMP-room offer.
this was first visit to this property so not familiar with their comp policies-wasn't too concerned about room rates as trip included business. Did a fair bit of gambling after hours though_ I can PM you on details for an opinon if you have experience here
bello is offline   Reply With Quote
Old Oct 2, 11, 10:48 am   #321
 
Join Date: Jun 2005
Location: AMS with frequent trips to MHT/BOS
Programs: Momentum *SOAR*, and Delta Diamond Medallion (the only two I care about), and AMEX Centurion invitee
Posts: 6,457
I was really just replying/curious about your quote :

Quote:
Originally Posted by bello View Post
(my gaming contributions may also have helped)
since I would be surprised if they did very much 'automatically.'

Quote:
Originally Posted by bello View Post
this was first visit to this property so not familiar with their comp policies-wasn't too concerned about room rates as trip included business. Did a fair bit of gambling after hours though_ I can PM you on details for an opinon if you have experience here
Your best offers will probably come the form of marketing offers. I know "V/P" likes a solid $250, $350 (dice) average to start getting above and beyond your marketing offer (room+whatever else they offer).

If room rate reductions weren't an issue (business), then pushing for maximum F&B comps was the way to go.
__________________
|| TravelZork || Facebook || Twitter ||
baccarat_king is offline   Reply With Quote
Old Oct 3, 11, 3:20 am   #322
 
Join Date: Jul 2002
Location: SYD, Australia......Hotels: PC Plat Royal Amb, HHon Diamond, Hyatt Plat, SPG Pref...Airlines: BA Gold (OW Emerald), LH SEN (*G), A3 Gold (*G), QF Silver (OW Ruby), DJ Silver, UA 2P
Posts: 2,010
Prestige vs VIP lounge

Quote:
Originally Posted by rfrost View Post
They had fruit, tea sandwiches, and pastries out when I was there. Coffee, iced tea and lemonade as well. I gather one can ask for alcoholic beverages, although I didn't.
I was under the impression that the Venetian would upgrade RAs to have Prestige lounge access. Re-reading the previous pages it sounds like they make you buy Prestige access even as RA?

Has anyone asked to be upgraded to the Club (Prestige) instead of getting the room upgrade? Don't we have a choice as RAs? I'd rather have Prestige access than a "view" upgrade which to me isn't really worth it if I can see the strip from the lounge.

Also, would someone be able to explain to me the difference between the VIP lounge (which RA's apparently have access to) and the Prestige lounge? Is there still breakfast served in the VIP lounge and they seem to have drinks there as well during the day?

Last time I stayed on the Prestige level they had a small breakfast selection with fruit, cereal, danishes etc and I think at night time they had some snacks...can't remember whether there was free alcohol or not. Is that similar to what you get in the VIP lounge or is this more like a special conciergy desk?
Sydfly is offline   Reply With Quote
Old Oct 3, 11, 5:04 am   #323
 
Join Date: Mar 2011
Location: Tyrone,UK
Programs: Avios Hunter
Posts: 1,886
Quote:
Originally Posted by Sydfly View Post
I was under the impression that the Venetian would upgrade RAs to have Prestige lounge access. Re-reading the previous pages it sounds like they make you buy Prestige access even as RA?

Has anyone asked to be upgraded to the Club (Prestige) instead of getting the room upgrade? Don't we have a choice as RAs? I'd rather have Prestige access than a "view" upgrade which to me isn't really worth it if I can see the strip from the lounge.

Also, would someone be able to explain to me the difference between the VIP lounge (which RA's apparently have access to) and the Prestige lounge? Is there still breakfast served in the VIP lounge and they seem to have drinks there as well during the day?

Last time I stayed on the Prestige level they had a small breakfast selection with fruit, cereal, danishes etc and I think at night time they had some snacks...can't remember whether there was free alcohol or not. Is that similar to what you get in the VIP lounge or is this more like a special conciergy desk?

My understanding is that the Venetian doesn't have prestige, only the palazzo has prestige level. There are many reports on here of people staying at the palazzo as RA, and no one has ever gotten a prestige level upgrade.

In fact I have a 4 night booking, I BOOKED a prestige level suite, and my RA has so far got me an upgrade from prestige luxury to prestige luxury "view", a room type that is NOT bookable, i.e. effectively a 1/2 level upgrade at best. Even challenging this by email resulted in a "maybe" upgrade to a bella at checkin, which is a "maybe" 1 level upgrade...very poor. I wonder is it because it was booked via a 3rd party site ? (which *should* not make a difference)

With regarding to VIP and prestige lounge at the palazzo, my understanding is that RAs (and some grazie members) have access to the VIP lounge which is beside the checkin desks. Only prestige bookings have access to THAT lounge which provides somewhat more substantial food and berverage options.

The above is info I have gleened from the threads here, I havn't actually stayed yet.
tangey is offline   Reply With Quote
Old Oct 3, 11, 5:39 am   #324
 
Join Date: Jul 2002
Location: SYD, Australia......Hotels: PC Plat Royal Amb, HHon Diamond, Hyatt Plat, SPG Pref...Airlines: BA Gold (OW Emerald), LH SEN (*G), A3 Gold (*G), QF Silver (OW Ruby), DJ Silver, UA 2P
Posts: 2,010
Sorry, I was meant to say Palazzo rather than Venetian.

I'd like to know what they offer in the VIP lounge in terms of food/drinks throughout the day. If they have a decent spread I don't think I'll pay the $100+ again to upgrade to the Prestige floor. We stayed there last January and I don't think it's worth that much.
Sydfly is offline   Reply With Quote
Old Oct 3, 11, 9:30 am   #325
 
Join Date: Mar 2007
Programs: ICH plat RA,HH Dia
Posts: 542
Quote:
Originally Posted by Sydfly View Post
Sorry, I was meant to say Palazzo rather than Venetian.

I'd like to know what they offer in the VIP lounge in terms of food/drinks throughout the day. If they have a decent spread I don't think I'll pay the $100+ again to upgrade to the Prestige floor. We stayed there last January and I don't think it's worth that much.
At Palazzo VIP lounge next to front desk-basically small sandwiches, cheese, fruit, coffee and some juice. alcohol if requested- 24 hours a day
bello is offline   Reply With Quote
Old Oct 3, 11, 1:13 pm   #326
 
Join Date: Feb 2007
Location: UK (LAS)
Programs: AA Ex Plat, ICH Plat RA, Hyatt Diamond, LAN Prem Silver
Posts: 535
Quote:
Originally Posted by Sydfly View Post
Sorry, I was meant to say Palazzo rather than Venetian.

I'd like to know what they offer in the VIP lounge in terms of food/drinks throughout the day. If they have a decent spread I don't think I'll pay the $100+ again to upgrade to the Prestige floor. We stayed there last January and I don't think it's worth that much.

Given the free alcohol includes free Moet, I cant believe Prestige level is worth
the extra cost given you are in Vegas. I found the limited offerings perfectly adequate.

I have a question. Given that guests are not normally expected to tip staff in IC lounges what would be the right thing to do in this lounge wrt tipping. As it's Vegas everybody expects a tip even if they are incredibly rude and uncooperative.
boar is offline   Reply With Quote
Old Oct 3, 11, 1:23 pm   #327
 
Join Date: Jun 2005
Location: AMS with frequent trips to MHT/BOS
Programs: Momentum *SOAR*, and Delta Diamond Medallion (the only two I care about), and AMEX Centurion invitee
Posts: 6,457
Quote:
Originally Posted by Sydfly View Post
I'd like to know what they offer in the VIP lounge in terms of food/drinks throughout the day. If they have a decent spread I don't think I'll pay the $100+ again to upgrade to the Prestige floor. We stayed there last January and I don't think it's worth that much.
I don't stay at Palazzo/Venetian anymore (since last year); and I never paid for a Prestige upgrade (it was always comp'ed), but
The Lounge was open daily from 5AM to 11PM
- Breakfast served from 5AM to 11AM
- Afternoon presentation from noon to 4PM
- Evening drinks and hor d'oeuvres from 5PM to 9PM

I seem to recall that the evening hours included a selection of alcoholic cocktails including champagne.

I found the lounge very useful for cappuccinos in the AM hours. And, they did make a most excellent cappuccino. I like to take brekkie of cappuccino and fruit, so this worked perfectly for me. Since I didn't pay for the lounge, the 'value equation' wasn't really that much of an issue for me. My guess, is that if you didn't take advantage of the evening cocktail hours, it's probably not worth it.
__________________
|| TravelZork || Facebook || Twitter ||

Last edited by baccarat_king; Oct 3, 11 at 1:30 pm.
baccarat_king is offline   Reply With Quote
Old Oct 5, 11, 5:22 pm   #328
 
Join Date: May 2011
Location: Auckland, NZ
Programs: IHG RA, Accor Gold, Air NZ Silver, Emirates Gold
Posts: 363
we stayed at the Palazzo in august (my partner is an RA). No upgrade to prestige but we did use the VIP lounge next to check in extensively. Tea and coffee and sandwiches and cheese pretty much 24 hrs, danishes for breakfast, nothing too exciting. You can get an alcoholic drink (even a cocktail) if you request one. Sometimes the service in here was hit and miss, eg, you'd really have to catch someone's eye and ask them for a drink. I wanted a glass of sauvignon blanc one day but they didnt have any??? They ran out of martini glasses and so the cosmopolitan I ordered was in a tumbler glass. I tipped just because I had got into the tipping mentality (I'm a kiwi so tipping is not the norm for us! ) I would leave my tip under teh empty glass when I left. Dont know if that was how to do it or not.
Susiew237 is offline   Reply With Quote
Old Oct 5, 11, 6:16 pm   #329
FlyerTalk Evangelist
 
Join Date: Dec 2003
Location: MAN and LON
Programs: Mucci, BAEC Gold GGL, CCR, HH Dia, SPG Plat, IC RA, Amex Plat
Posts: 10,617
Quote:
Originally Posted by boar View Post
Given the free alcohol includes free Moet, I cant believe Prestige level is worth
the extra cost given you are in Vegas. I found the limited offerings perfectly adequate.

I have a question. Given that guests are not normally expected to tip staff in IC lounges what would be the right thing to do in this lounge wrt tipping. As it's Vegas everybody expects a tip even if they are incredibly rude and uncooperative.
The RA lounge really doesn't feel like a comfortable place to spend time I think it is intended as a pitstop between gambling activity. It certainly isn't a place you would want to hang around in for a whle.

I paid for a prestige Fortuna suite last month and was upgraded to something between a prestige Siena suite and a prestige largo suite. The prestige lounge is an infinitely more pleasan place to spend time than the RA lounge epecially Sun to Thurs once the crowds have died down. It has a great view over the strip and treasure island pirate show. Now that the minibar credit has reduced the prestige lounge looks like something of a bargain at $50.

I didn't tip at all in the RA lounge and in the prestige lounge left a dollar each time I visited the bar for drinks. Then again I am British and don't believe in tipping for essentially self service at a bar or buffet.
Land-of-Miles is offline   Reply With Quote
Old Oct 5, 11, 7:29 pm   #330
 
Join Date: Jun 2005
Location: AMS with frequent trips to MHT/BOS
Programs: Momentum *SOAR*, and Delta Diamond Medallion (the only two I care about), and AMEX Centurion invitee
Posts: 6,457
Quote:
Originally Posted by Susiew237 View Post
we stayed at the Palazzo in august (my partner is an RA). No upgrade to prestige but we did use the VIP lounge next to check in extensively. Tea and coffee and sandwiches and cheese pretty much 24 hrs, danishes for breakfast, nothing too exciting. You can get an alcoholic drink (even a cocktail) if you request one. Sometimes the service in here was hit and miss, eg, you'd really have to catch someone's eye and ask them for a drink. I wanted a glass of sauvignon blanc one day but they didnt have any??? They ran out of martini glasses and so the cosmopolitan I ordered was in a tumbler glass. I tipped just because I had got into the tipping mentality (I'm a kiwi so tipping is not the norm for us! ) I would leave my tip under teh empty glass when I left. Dont know if that was how to do it or not.
Quote:
Originally Posted by Land-of-Miles View Post
The RA lounge really doesn't feel like a comfortable place to spend time I think it is intended as a pitstop between gambling activity. It certainly isn't a place you would want to hang around in for a whle.
That's because it's NOT a RA lounge. It's basically a VIP check-in lounge; mostly meant to be used when checking in.

Before the IC program, and still today, it is meant as the check-in lounge for Grazie Platinum; the highest tier in the Grazie program. While they did lower the requirements this year, the overall requirements (of play/gaming) for Grazie Platinum are rather monumental.

With that being said, those who are Grazie Platinum and checking in at the VIP check-in (lounge) would 90%+ of the time be RFB guests at Venetian/Palazzo. So, they can basically get complimentary cocktails at any of the casino and property bars. In addition, they have access to a multitude of beverages and such while gaming, especially in high limit. Not to mention, complimentary room service (unlimited mini-bar) and such. So, there really wouldn't be a logical reason for a Grazie Platinum to be 'hanging out' in the VIP check-in lounge other than to check-in, or to deal with some room/accommodation issues.

Now, there is a 'proper' VIP Lounge at the top of Palazzo; which is Paiza Club, but that's a whole different level.
__________________
|| TravelZork || Facebook || Twitter ||
baccarat_king is offline   Reply With Quote
 
 
Reply

Bookmarks


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off
Forum Jump


All times are GMT -6. The time now is 7:35 pm.