Accounts closed with nearly half million points
May 29, 2010, 8:39 am
#16
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
You misled us. I don't think the actions that IHG took regarding the accounts have anything to do with counterfeit products.
IHG's closure of Chinese members' accounts has interpreted what "discriminiation" is
1) Closure of accounts and cancellation of reward nights without notification in advance.
2) Members could only contact IHG office in America through phone call, (considering the 12 hours time lag....). The phone number is always not reachable. The staff who was assigned to deal with these cases is extremly bad-mannered and would not even listened to the explaination and pleading.
4) Argument and evidence was never provided by IHG.
IHG's closure of Chinese members' accounts has interpreted what "discriminiation" is
1) Closure of accounts and cancellation of reward nights without notification in advance.
2) Members could only contact IHG office in America through phone call, (considering the 12 hours time lag....). The phone number is always not reachable. The staff who was assigned to deal with these cases is extremly bad-mannered and would not even listened to the explaination and pleading.
4) Argument and evidence was never provided by IHG.
I am merely pointing out that this same syndrome affects many activities in China and the fact that PC is auditing Chinese accounts is a national not a racial matter. That country is rife with intellectual and other forms of fraud and theft and has been targeted at the moment by PC for auditing of accounts with unusual amounts of points which might have been the result of fraud. The lock-down of accounts occurred in other parts of the world over the past few months and nobody accused PC of discriminating against races found in those countries.
May 29, 2010, 8:44 am
#17
Join Date: May 2010
Programs: UA,AA
Posts: 174
Where can I found this info? I only found lots of people get locked down for fraudulent several months ago.
May 29, 2010, 9:51 am
#18
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
I obviously don't know the details of how the accounts were used or why PCR did what they did, but I think your best bet is going to be to go to either the top (Steve S) or via social media channels (you run a blog on a well-respected travel blog site). However, I would shy away from discrimination claims, as that is likely just to get folks you could help you on the defensive.
May 29, 2010, 9:52 am
#19
Join Date: Nov 2007
Programs: Mile-High Club, Marriott Plt, SPG P-75, PC Plt, Hyatt Dia, Carlson Gold, BW Dia
Posts: 1,845
This thread is full of speculation and hearsay, with little to no evidence to back up these claims.
I have a question to the Chinese conspiracy theorists in here: Is the common denominator Chinese names or Chinese IP addresses?
I have a question to the Chinese conspiracy theorists in here: Is the common denominator Chinese names or Chinese IP addresses?
May 29, 2010, 10:49 am
#20
Original Poster
Join Date: May 2005
Location: Chihuahua
Programs: SPG Plat, HHonor Diamond, Hyatt PLAT, Marriott PLat, UA 1K, AA EXP, DL PLAT, BMI Gold, Co PLAT
Posts: 1,958
I can understand your point.
However I failed to understand the rational between Chinese counterfreit industry and Chinese PC members...
I am more confused now regarding Mr. Liu's situation. Is his account permanently closed down or just in auditing?
I have the impression that his account is closed down rather than being audited for the Quiz Game few months back.
Until I personally hear any non-Chinese members report their accounts being closing down, I have to say Mr. Liu has his case.
However I failed to understand the rational between Chinese counterfreit industry and Chinese PC members...
I am more confused now regarding Mr. Liu's situation. Is his account permanently closed down or just in auditing?
I have the impression that his account is closed down rather than being audited for the Quiz Game few months back.
Until I personally hear any non-Chinese members report their accounts being closing down, I have to say Mr. Liu has his case.
shut down. I redeemed last Friday for check in last Sat until this Friday, when I want to extend my stay online using points on Friday, that's when I found out. I called, CSR told me the account has no points, then she checked again, she said account was closed.
May 29, 2010, 10:50 am
#21
Original Poster
Join Date: May 2005
Location: Chihuahua
Programs: SPG Plat, HHonor Diamond, Hyatt PLAT, Marriott PLat, UA 1K, AA EXP, DL PLAT, BMI Gold, Co PLAT
Posts: 1,958
May 29, 2010, 10:52 am
#22
Original Poster
Join Date: May 2005
Location: Chihuahua
Programs: SPG Plat, HHonor Diamond, Hyatt PLAT, Marriott PLat, UA 1K, AA EXP, DL PLAT, BMI Gold, Co PLAT
Posts: 1,958
I am merely pointing out that this same syndrome affects many activities in China and the fact that PC is auditing Chinese accounts is a national not a racial matter. That country is rife with intellectual and other forms of fraud and theft and has been targeted at the moment by PC for auditing of accounts with unusual amounts of points which might have been the result of fraud. The lock-down of accounts occurred in other parts of the world over the past few months and nobody accused PC of discriminating against races found in those countries.
As for my father account, he is in China since the first day, never redeemed points for anyone else but me, he stayed 100+ nights last year with PCR. He knew nothing about computer, so I managed accounts for him. same thing, closed this week
what is the other reason for closing my account other than my Chinese name.
I registered same codes as everyone else here. Never redeemed points for anyone other than ourselves. Has anyone heard any closure from Non Chinese on this forum
May 29, 2010, 10:55 am
#23
Original Poster
Join Date: May 2005
Location: Chihuahua
Programs: SPG Plat, HHonor Diamond, Hyatt PLAT, Marriott PLat, UA 1K, AA EXP, DL PLAT, BMI Gold, Co PLAT
Posts: 1,958
May 29, 2010, 11:08 am
#24
Join Date: May 2010
Posts: 320
How do you know if an account is closed? Are you locked out on accessing your account online? Do 0 points show up in the account?
May 29, 2010, 11:09 am
#25
Original Poster
Join Date: May 2005
Location: Chihuahua
Programs: SPG Plat, HHonor Diamond, Hyatt PLAT, Marriott PLat, UA 1K, AA EXP, DL PLAT, BMI Gold, Co PLAT
Posts: 1,958
I obviously don't know the details of how the accounts were used or why PCR did what they did, but I think your best bet is going to be to go to either the top (Steve S) or via social media channels (you run a blog on a well-respected travel blog site). However, I would shy away from discrimination claims, as that is likely just to get folks you could help you on the defensive.
May 29, 2010, 11:13 am
#26
Original Poster
Join Date: May 2005
Location: Chihuahua
Programs: SPG Plat, HHonor Diamond, Hyatt PLAT, Marriott PLat, UA 1K, AA EXP, DL PLAT, BMI Gold, Co PLAT
Posts: 1,958
I used PCR number, not email to sign in.
same thing for my father, mine and my wife. If read my post last months, My father in law account was closed too with this kind of word, means ur account is no longer here.
I then called to confirm
May 29, 2010, 11:15 am
#27
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 11,377
Steve Sickel is a Senior Vice President in charge of PCR and is based in Atlanta.
May 29, 2010, 11:25 am
#28
Original Poster
Join Date: May 2005
Location: Chihuahua
Programs: SPG Plat, HHonor Diamond, Hyatt PLAT, Marriott PLat, UA 1K, AA EXP, DL PLAT, BMI Gold, Co PLAT
Posts: 1,958
I obviously don't know the details of how the accounts were used or why PCR did what they did, but I think your best bet is going to be to go to either the top (Steve S) or via social media channels (you run a blog on a well-respected travel blog site). However, I would shy away from discrimination claims, as that is likely just to get folks you could help you on the defensive.
Also, do you want to use a program that can shut you down anytime!
