Holiday Inn London Gatwick Airport [LGW] (Master Thread)
Jan 11, 2013, 10:29 pm
#1
Original Poster
Join Date: Apr 2012
Location: not far from MUC
Posts: 6,620
Holiday Inn London Gatwick Airport [LGW] (Master Thread)
Does anyone have the correct contact email for the Holiday Inn @ London Gatwick Airport?
I was given [email protected] by Holiday Inn in an online chat but that address just bounces with error "User unknown" ...
I was given [email protected] by Holiday Inn in an online chat but that address just bounces with error "User unknown" ...
Jan 12, 2013, 8:58 am
#2
Join Date: Mar 2011
Location: Crewe, UK
Programs: IHG Spire
Posts: 152
Does anyone have the correct contact email for the Holiday Inn @ London Gatwick Airport?
I was given [email protected] by Holiday Inn in an online chat but that address just bounces with error "User unknown" ...
I was given [email protected] by Holiday Inn in an online chat but that address just bounces with error "User unknown" ...
[email protected]
Jan 13, 2013, 6:03 pm
#5
Join Date: Dec 2005
Location: Japan
Posts: 5,577
I have found that in the many cases where the IHG website does not list a contact e-mail, the easiest solution is to go to Tripadvisor.com, punch in the hotel in the search box and then use the "contact the hotel" function to get a message out. I really hate that IHG took all the contact details out when the redesigned the website a year or so ago. The Tripadvisor provides for an easy go around.
Dec 5, 2015, 12:51 pm
#6
Join Date: Sep 2015
Posts: 130
can i walk to airport from holiday inn gatwick
may book holiday inn Gatwick , know u can get shuttle , thought I read before u can walk to airport from hotel ,anyone know if u can and how far it is , wont be till june so not worried about weather
Dec 7, 2015, 2:21 am
#7
Join Date: Nov 2011
Posts: 328
No you can't really but it's a short taxi ride away or use the hotel shuttle.
Dec 8, 2015, 4:01 am
#8
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
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Trust me, just pay the 3-4 pounds for the shuttle. Otherwise, just stay at the on-airport Hilton or Hampton.
Dec 8, 2015, 4:38 am
#9
Join Date: Apr 2004
Programs: BA Exec Blue, IHG Spire, HHonor Gold, Accor Platinum.
Posts: 966
You can, but won't want to. You need to cross busy roads without crosswalks and take an unmarked path through some woods. I spent a day wandering around the area and got well lost!
Trust me, just pay the 3-4 pounds for the shuttle. Otherwise, just stay at the on-airport Hilton or Hampton.
Trust me, just pay the 3-4 pounds for the shuttle. Otherwise, just stay at the on-airport Hilton or Hampton.
Up to date bus links
Bus routes
Ineractive map
Bus 100 goes from Povey Cross road East stop and is £1.50.
I did walk this LGW to here one way a few years back with no luggage and it was PITA.
Not far but IIRC the road had no pavement, just a grass verge.
Jan 10, 2016, 7:27 am
#11
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,621
HI Gatwick Airport
I had a really bad stay at the Holiday Inn Gatwick Airport two nights ago. I had such a bad night there that I boarded a longhaul flight the next day and experienced a dodgy moment of feeling faint and going down in the aisle like a Christmas tree during the flight! But more about that elsewhere!
It really was a collection of little things that went wrong, not anything huge. As travellers we live with it and move on. But I think feedback is important, to the hotel obviously, but also here.
Pros: very pleasant staff, ease of access from Gatwick airport with regular shuttle bus at all hours, bar with a nice enough ambience, reasonably comfortable rooms and lack of noise, inside or outside.
Cons, as I experienced them:
- nobody answers the phone or emails, and the phone number is a UK 0871 premium one.
- In the room, nobody answered the phone at the front desk or housekeeping. Ok, they were busy, I can live with that, so I dressed and walked downstairs.
- The shower was inoperable, where the cable should have been attached there was a hole out of which the water pounded. Ok, I can live that, I had a bath instead. But how it reminded me of British hotels in the 70s and 80s.
- Basic amenities were missing in the room, such as soap.
- We opted to eat from the bar menu rather than sitting in the neighboring restaurant. Food orders were forgotten although somebody noticed and food eventually turned up, although certain items were missing.
- I spent much of the night trying not to puke, really. The food was so oily and just like British food in the 70s and 80s. If you must eat here, the wraps and the burgers looked ok, as did the Indian option. Don't have the fish and chips, or the steaks.
- The shuttle bus is £3 each way, which adds up if there's more than one of you.
- The corridors and stairs really did look and smell like a British hotel from the 70s or 80s.
The last two items I wouldn't have bothered mentioning here, but I wanted to complete the list. Staff were friendly and helpful, like I say, but this hotel follows the great 21st century British tradition of employing cheap east European labor. Verdict: avoid this hotel until it improves. But I think IHG should withdraw its license. And don't stay at the other hotels I saw on the bus route, namely the Travelodge and The Airport Inn. They really don't look good, and I usually have a good nose for this.
It really was a collection of little things that went wrong, not anything huge. As travellers we live with it and move on. But I think feedback is important, to the hotel obviously, but also here.
Pros: very pleasant staff, ease of access from Gatwick airport with regular shuttle bus at all hours, bar with a nice enough ambience, reasonably comfortable rooms and lack of noise, inside or outside.
Cons, as I experienced them:
- nobody answers the phone or emails, and the phone number is a UK 0871 premium one.
- In the room, nobody answered the phone at the front desk or housekeeping. Ok, they were busy, I can live with that, so I dressed and walked downstairs.
- The shower was inoperable, where the cable should have been attached there was a hole out of which the water pounded. Ok, I can live that, I had a bath instead. But how it reminded me of British hotels in the 70s and 80s.
- Basic amenities were missing in the room, such as soap.
- We opted to eat from the bar menu rather than sitting in the neighboring restaurant. Food orders were forgotten although somebody noticed and food eventually turned up, although certain items were missing.
- I spent much of the night trying not to puke, really. The food was so oily and just like British food in the 70s and 80s. If you must eat here, the wraps and the burgers looked ok, as did the Indian option. Don't have the fish and chips, or the steaks.
- The shuttle bus is £3 each way, which adds up if there's more than one of you.
- The corridors and stairs really did look and smell like a British hotel from the 70s or 80s.
The last two items I wouldn't have bothered mentioning here, but I wanted to complete the list. Staff were friendly and helpful, like I say, but this hotel follows the great 21st century British tradition of employing cheap east European labor. Verdict: avoid this hotel until it improves. But I think IHG should withdraw its license. And don't stay at the other hotels I saw on the bus route, namely the Travelodge and The Airport Inn. They really don't look good, and I usually have a good nose for this.
Mar 22, 2016, 6:31 pm
#12
Join Date: May 2014
Location: Great Britain
Programs: Air: QR Silver. BA Silver Emirates, Hotels: CC Gold, IHG Spire AMB, Hilton Diamond.
Posts: 1,487
Bugger. Sorry you had such a shocker. I've just booked a night there (with parking) for 25th April so that's disappointed me.
I usually stay at the CP but that was more than I wanted to spend this time. Should have just stuck with them :-(
I usually stay at the CP but that was more than I wanted to spend this time. Should have just stuck with them :-(
I had a really bad stay at the Holiday Inn Gatwick Airport two nights ago. I had such a bad night there that I boarded a longhaul flight the next day and experienced a dodgy moment of feeling faint and going down in the aisle like a Christmas tree during the flight! But more about that elsewhere!
It really was a collection of little things that went wrong, not anything huge. As travellers we live with it and move on. But I think feedback is important, to the hotel obviously, but also here.
Pros: very pleasant staff, ease of access from Gatwick airport with regular shuttle bus at all hours, bar with a nice enough ambience, reasonably comfortable rooms and lack of noise, inside or outside.
Cons, as I experienced them:
- nobody answers the phone or emails, and the phone number is a UK 0871 premium one.
- In the room, nobody answered the phone at the front desk or housekeeping. Ok, they were busy, I can live with that, so I dressed and walked downstairs.
- The shower was inoperable, where the cable should have been attached there was a hole out of which the water pounded. Ok, I can live that, I had a bath instead. But how it reminded me of British hotels in the 70s and 80s.
- Basic amenities were missing in the room, such as soap.
- We opted to eat from the bar menu rather than sitting in the neighboring restaurant. Food orders were forgotten although somebody noticed and food eventually turned up, although certain items were missing.
- I spent much of the night trying not to puke, really. The food was so oily and just like British food in the 70s and 80s. If you must eat here, the wraps and the burgers looked ok, as did the Indian option. Don't have the fish and chips, or the steaks.
- The shuttle bus is £3 each way, which adds up if there's more than one of you.
- The corridors and stairs really did look and smell like a British hotel from the 70s or 80s.
The last two items I wouldn't have bothered mentioning here, but I wanted to complete the list. Staff were friendly and helpful, like I say, but this hotel follows the great 21st century British tradition of employing cheap east European labor. Verdict: avoid this hotel until it improves. But I think IHG should withdraw its license. And don't stay at the other hotels I saw on the bus route, namely the Travelodge and The Airport Inn. They really don't look good, and I usually have a good nose for this.
It really was a collection of little things that went wrong, not anything huge. As travellers we live with it and move on. But I think feedback is important, to the hotel obviously, but also here.
Pros: very pleasant staff, ease of access from Gatwick airport with regular shuttle bus at all hours, bar with a nice enough ambience, reasonably comfortable rooms and lack of noise, inside or outside.
Cons, as I experienced them:
- nobody answers the phone or emails, and the phone number is a UK 0871 premium one.
- In the room, nobody answered the phone at the front desk or housekeeping. Ok, they were busy, I can live with that, so I dressed and walked downstairs.
- The shower was inoperable, where the cable should have been attached there was a hole out of which the water pounded. Ok, I can live that, I had a bath instead. But how it reminded me of British hotels in the 70s and 80s.
- Basic amenities were missing in the room, such as soap.
- We opted to eat from the bar menu rather than sitting in the neighboring restaurant. Food orders were forgotten although somebody noticed and food eventually turned up, although certain items were missing.
- I spent much of the night trying not to puke, really. The food was so oily and just like British food in the 70s and 80s. If you must eat here, the wraps and the burgers looked ok, as did the Indian option. Don't have the fish and chips, or the steaks.
- The shuttle bus is £3 each way, which adds up if there's more than one of you.
- The corridors and stairs really did look and smell like a British hotel from the 70s or 80s.
The last two items I wouldn't have bothered mentioning here, but I wanted to complete the list. Staff were friendly and helpful, like I say, but this hotel follows the great 21st century British tradition of employing cheap east European labor. Verdict: avoid this hotel until it improves. But I think IHG should withdraw its license. And don't stay at the other hotels I saw on the bus route, namely the Travelodge and The Airport Inn. They really don't look good, and I usually have a good nose for this.
Apr 1, 2016, 4:49 pm
#13
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,621
I will be glad to get your feedback about it. Although I'm not sure why: there is no chance in Hades I will ever stay at that hotel again. On balance, you'll probably be ok. I undoubtedly was unlucky, as one can be from time to time as a traveller.
Apr 2, 2016, 4:16 am
#14
In memoriam
Join Date: Jan 2009
Location: MAN
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Posts: 1,457
Oh, yeah, that HI Gatwick is naasty, man! Strangely enough it is those corridors and the smell that is really offputting. For LGW I use the Courtyard which is similarly priced, well run, good food and a 7 min well signposted walk to the terminal. If you don't like the walk there is a regular Hoppa at £3pp.
Apr 2, 2016, 2:24 pm
#15
FlyerTalk Evangelist
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But that's really a British problem, isn't it? I've never known hotels anywhere else to stink the same way British hotels do, although I am sure there must be horror hotels everywhere. In Scotland, years ago, we would automatically avoid hotels and go for B&Bs. Much better choice. Anyway, thanks for the tip at Gatwick.