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Old Dec 20, 10, 10:23 pm   #1
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Join Date: May 1998
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CP Madrid Airport

Located directly opposite the Holiday Inn Express, my cab driver did have some problems working out where it was as it was so new.

Currently in a soft opening, the EUR99 rate was pretty good.

The Club Lounge and restaurant are not open yet, but they provided bar snacks and room service, although I noticed the Room Service items were about EUR5 more than the same item in the bar. I understand the restaurant opens on 17 Jan 2011.

The staff could not have been nicer - very helpful, and willing to go the extra mile when I needed a document printed. The gave me a free wired internet code at check-in which worked fine and the internet was pretty fast.

Room was large, although located on the ground floor. The corridors have motion detectors to turn on the lights but I found they did not come on soon enough and I was half way down the corridor before it finally came on.

Bad points - shuttle only runs 4 times per day (6am, 8.30am, 8.30pm and 10.30pm)- twice in the morning and twice in the evening leaving you a EUR20 cab ride to get there or back. In room coffee machine was broken which is disappointing for a new hotel.
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Old Jul 24, 11, 10:22 am   #2
 
Join Date: Jun 2009
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Will not come back

Had a terrible experience here. Can happen anywhere, but something tells me it will take awhile for this hotel to become a good option near MAD.

I contacted the hotel about the shuttle and was scheduled to be picked up at 10 pm. The flight was a bit delayed so I wasn't outside until 10:20 pm or so. I called the hotel and was told to wait for the shuttle. I was not told to wait at a particular spot, so I was waiting at the curb by the bus stops near the arrivals (this area, as the entire airport, is huge). After 50 minute wait I finally saw the shuttle for CP fly by at 50 kph and not even notice me waving my arm like crazy. There may be a special pick up area, but again I had to idea where that was, and wasn't told.

Anyway, cab driver had no clue where that is, but eventually (25 euro later) found it. It's almost 11:45 by then and I have to get up for the 4:30 am shuttle. No recognition of my Platinum status, no upgrade of any kind, not particularly friendly staff, but fine. Have dealt with worse. The room was perfectly clean and comfortable. I decided to check email, to find that I need a wifi code from the front desk. Pick up the phone and ... nothing! The phone is not even on. My foot is sprained, so I am not about to hobble downstairs for it. The shuttle in the morning was on time and took me to the airport.

This is the last time I'll use this place again. But I hope others have had better experiences here.
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Old Aug 15, 11, 5:37 pm   #3
 
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Quote:
Originally Posted by toolnik View Post
Had a terrible experience here. Can happen anywhere, but something tells me it will take awhile for this hotel to become a good option near MAD.

I contacted the hotel about the shuttle and was scheduled to be picked up at 10 pm. The flight was a bit delayed so I wasn't outside until 10:20 pm or so. I called the hotel and was told to wait for the shuttle. I was not told to wait at a particular spot, so I was waiting at the curb by the bus stops near the arrivals (this area, as the entire airport, is huge). After 50 minute wait I finally saw the shuttle for CP fly by at 50 kph and not even notice me waving my arm like crazy. There may be a special pick up area, but again I had to idea where that was, and wasn't told.

Anyway, cab driver had no clue where that is, but eventually (25 euro later) found it. It's almost 11:45 by then and I have to get up for the 4:30 am shuttle. No recognition of my Platinum status, no upgrade of any kind, not particularly friendly staff, but fine. Have dealt with worse. The room was perfectly clean and comfortable. I decided to check email, to find that I need a wifi code from the front desk. Pick up the phone and ... nothing! The phone is not even on. My foot is sprained, so I am not about to hobble downstairs for it. The shuttle in the morning was on time and took me to the airport.

This is the last time I'll use this place again. But I hope others have had better experiences here.
That "hospitality" attitude seems to be pretty common in Spain, and probably isn't isolated to this specific property (which, none the less, doesn't make it right though). I had gone to the hotel's website when I almost had to overnight it at MAD; and there doesn't seem to be any functional access to a train station from this location, unless you use the shuttle to/from the airport. The rate was pretty good though (I think around 70 Euros). Good thing I didn't have to waste my money.
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Old Dec 5, 11, 8:50 am   #4
 
Join Date: Mar 2007
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Would appreciate more info on the shuttle. Can I trust it, or not?

I'm planning a return flight from Spain (Malaga) to the USA. I have 2 choices:
1. Do it all in one day - this would require a minimum of 3 flights and would make for a very long day, with arrival at my destination quite late. I could stay the night before my return at the Holiday Inn Express Malaga Airport.
2. Fly to Madrid on teh afternoon of day 1, stay overnight, then take an early (7 AM) flight back to the USA - this would get me home earlier, and I'd only have 2 flights on my main travel day. (I could stay at the Madrid Airport Crown Plaza overnight using my Priority Club credit card free night certificate.)

The ICH reservation agent told me that the CP Madrid shuttle runs 24 hours. If that is true, and if the shuttle will actually work for me, I'm tempted to take the overnight stopover in Madrid. But if the shuttle is hard to catch, then I'd drop the Madrid stayover idea. Using the 6 AM shuttle for a 7 AM international flight is cutting it pretty close.

Thanks for any help.
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Old May 31, 14, 2:59 pm   #5
 
Join Date: Mar 2007
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Tried this inexpensive option with an early flight out of MAD

Pros
1. Price (57++ Euros)
2. Free Mini Bar ( contains 3 items, a bottle of water , a Coke, and an imitation orange drink)
3. Reasonably decent room.


Cons
1. Airport Crown Plaza is strictly a name, it is a 30 Euro cab ride. it is likely close as the crow flies but not by car.
2. No upgrade available. They explained that the level right above my purchase was sold out, so if I wanted one even higher, I would have to buy it.
3. Managers can only be contacted via email ( asked for an explanation of above)
4. Remote, 6-7 Kilometers from nearest restaurant walking. If you take a taxi it is 20 Euros as its on a freeway service road and has only some long route to back track. They have a shuttle to nearby civilization, but it stops at 6:00PM.
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Old Jun 1, 14, 10:43 am   #6
 
Join Date: Oct 2009
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Quote:
Originally Posted by elusive1 View Post
Cons
1. Airport Crown Plaza is strictly a name, it is a 30 Euro cab ride. it is likely close as the crow flies but not by car.
.
When I stayed there about 7 months ago there was a free shuttle from/to
the Airport, operating 24hrs.
I used it several times late at night.
On their website it says that it is still operating 24hrs.
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Old Jun 2, 14, 4:18 am   #7
 
Join Date: Apr 2013
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I will be staying there in September and emailed them about the shuttles. This is the information I got:

Quote:
We are pleased to inform you that our hotel has a complementary 24 hours transport , on request , from and to airport.

The bus is running every hour from 6.00 am to 11.00, depending of traffic and availability.

From 11.00-17.30 on request, please phone 00 34 91 206 34 10.

The bus is running every hour from 17.30 to 23.00, depending of traffic and availability.

Later than 23.00 on request, please phone 00 34 91 206 34 10.
I'm pretty happy with that response.
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Old Jun 2, 14, 2:28 pm   #8
 
Join Date: Mar 2007
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Quote:
Originally Posted by AaronD23 View Post
I will be staying there in September and emailed them about the shuttles. This is the information I got:



I'm pretty happy with that response.
I had said that the shuttle to the civilization(restaurants) stops at 6:00PM. I made no mention of the airport shuttle.
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