Join Date: Apr 2008
Location: Germany, Austria
Programs: HH Diamond, IHG Spire Amb, MR Sil, SPG Plus, LC Unlimited, slh, LH M&M
This is a report on my August 2010 stay at IC Carlton Cannes as Platinum Ambassador. I had several stays here in the past years, mostly paid stays.
I stayed with my wife from Aug 17 to 20 on PC points (120000), Aug 20 to 22 (Fri to Sun) on amb cert, rate Euro 410 per one night.
Came by car. Staff unloaded luggage quickly and drove the car to the hotel garage.
Checkin was fast and friendly, got the keycards after 1 min., fifth floor, side view west, partly sea view if standing at the window. Seemed superiour category (one category upgrade). Water, fruits and some sweet prepared on a round table. Nice big yellow style room, renovated 5 years ago I was told. Furniture so so, kind of old style and not exciting. New Philips LCD TV, 26" I think. Bathroom no shower. WC in the bathroom. Asked for a sea view room and/or shower bathroom but n/a, was told to come again next day to check again.
Dinner that evening on terrace (wonderful weather), sea view/Croisette view, at the Carlton restaurant was very good. Nice and friendly stuff, food quality not to complaint, simply high quality french/international cuisine. Price normal for Cannes and hotel class (around Euro 80 per person incl. 3 glasses of Champagne, half bottle (0,5l) of wine, main course and dessert, espresso).
Breakfast next morning absolutely ok as expected (34 Euro buffet breakfast).
Came than to front desk re. another room as agreed, front desk lady tried, but a supervisor lady told her this would be an ugrade with Euro 200 per night, so I refused, also it would be 1st floor which I did not want. In fact one year ago I was RA (lost it due to a business break through heart surgery) and upgraded to sea view room old style with WC in a kind of cupboard in the room. Was told to not give up, she would try next day again to find another room.
Next morning water came down from the bath room ceiling. Maintenance people came and opened the ceiling. Bath room out of order around 1,5h. Dropping not fully stopped. Reason was defect sink in the bath room on floor up. Later the small ceiling implemented lamps began to turn off (rest water). I went to the front desk and got another room, east side 5th floor, same size, green style, white walls, furniture very dated, carpet really old, but big bathroom in good condition with shower.
Overall I was very satisfied with the stay. Every dinner and breakfast was fine. Room service fully ok, Club Sandwich, Cesars Salad, Assortment of Patissery.
The hotel itself needs renovation. I read somewhere the lobby was renovated but it was not (maybe some new blue sofas in the back), but this is the less urgent problem (lobby and bar area is in good condition and "grand"), as the rooms and bathrooms need renovation, the corridors as well.
The staff told me the 7th floor suites had been renovated but renovation in general now has been totally stopped and the hotel is for sale, but would stay with Intercontinental group.
The staff keeps the hotel up and is excellent efficient and friendly. Gave tips upon situation from 5-20 Euro. Concierge is very helpful with e.g. restaurant bookings.
The restaurant and cafe terrace is the most beautiful and best located in Cannes. The hotel location is very convenient in summer, you just cross the Croisette street in front of the hotel and you are on the private Carlton beach and go for lunch in the beach restaurant. High guest class from Germany, France, Italy, US, and many from Russia and Middle East. Families with children. Always jewellery and art expositions there. Wonderful athmosphere.
Finally: IC Carlton Cannes is worth to stay at, you will have a wonderful holiday experience, and Cannes is a good base to explore the region. I will be there again in 5 weeks with friends, partly amb cert, partly paid. The rates are lower from Oct. on.