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Old May 4, 10, 7:59 am   #1
 
Join Date: Jun 2005
Location: Gone to Carolina in my mind
Programs: AA Exp, DL 2MM, IHG Pt/RA
Posts: 1,946
Thumbs down IC TLV

Upgrades RAs to Club level, but does not give club access.

Only 1 beer in minibar.

Good staff.

Crappy management policies.

CP TLV on the beach is no better. They claim thier club room is a "seperate company".

None of the PC operations in Israel is up to standard.

I'll take my business in Israel to another chain.
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Old May 4, 10, 8:34 am   #2
 
Join Date: Oct 2007
Location: Liechtenstein/ 长春
Programs: IC RA, STE+, Ctrip Diamond VIP.
Posts: 2,587
Quote:
Originally Posted by PMMMDL View Post
Upgrades RAs to Club level, but does not give club access.

Only 1 beer in minibar.

Good staff.

Crappy management policies.

CP TLV on the beach is no better. They claim thier club room is a "seperate company".

None of the PC operations in Israel is up to standard.

I'll take my business in Israel to another chain.
- Complain to AMB services when you get club room upgrade but no access. Demand apology or compensation.

None of the int'l hotel operations in Isreal are up to "standard" - not just IHG.
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Old May 5, 10, 5:33 am   #3
 
Join Date: Jun 2005
Location: Gone to Carolina in my mind
Programs: AA Exp, DL 2MM, IHG Pt/RA
Posts: 1,946
I finally decided to read read the riot act to the Front Office Manager.

Lots of apologies, offered free airport transport tomorrow, upgrade to suite next visit....

They blamed it on poor computer connections and poor staff training.

I should have pressed it up the ladder when I checked in.
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