Beware customs officials in Mumbai International airport!!! [merged]
#1
Original Poster
Join Date: Aug 2008
Programs: Skywards Platinum
Posts: 490
Beware customs officials in Mumbai International airport!!! [merged]
Hi! I returned to India into the Mumbai airport from overseas on April 2nd (photography related holiday). Now the photography gear and kit all purchased in India, used several times and brought back home....... I didn't see a need to declare it on the way out (Nikon Gear). Have never done so in several trips over the past many years.
Anyways, a nightmare entry into India. The Customs officials all work hand in glove...... argued endlessly, demanded cash and a bribe to have me avoid footing a huge import tax bill. Ridiculous!!! Finally, after raising my voice and creating a fuss....... I had to pay the fellows 400$ in cash away from the video monitors (in front of the toilets). They are terrible and pathetic. Horrible way to return home.
Any suggestion as to whom I can write to ...... I think more people need to be aware of the goings-on.
I know I'm only adding fuel to the fire by encouraging the system of corruption by having paid the bribe - but, trust me in that situation that's all I could do!
Anyways, a nightmare entry into India. The Customs officials all work hand in glove...... argued endlessly, demanded cash and a bribe to have me avoid footing a huge import tax bill. Ridiculous!!! Finally, after raising my voice and creating a fuss....... I had to pay the fellows 400$ in cash away from the video monitors (in front of the toilets). They are terrible and pathetic. Horrible way to return home.
Any suggestion as to whom I can write to ...... I think more people need to be aware of the goings-on.
I know I'm only adding fuel to the fire by encouraging the system of corruption by having paid the bribe - but, trust me in that situation that's all I could do!
#2
Join Date: Nov 2006
Location: cbr
Programs: QF WP (OWE) / LTG (LT OWS) | Hyatt Globalist
Posts: 4,972
Surely there would've been some way to prove that your equipment had been used previously. Existing photos on the memory cards, or something.
By no means do I wish to condone the actions of those officials, but once you have paid the bribe, I doubt there is much you can do about it. Filing a complaint is not likely to get you anywhere, unless a particularly conscientious officer happens to notice it. One way would've been to have them write up an import tax bill, and then contest the same but I know that would only cause you further hassles, and you'd have have to leave the equipment at the Customs.
Since you were using a professional photography gear, can I assume you are connected to media? That being the case, maybe you can leverage some of your contacts to take this to some logical conclusion. Then again, not liking your chances.
I am truly surprised at the chain of events though, as it seems a lot like something that used to occur maybe 10 years ago, but had since died down. I am a Bombay native and have arrived at the International Airport a few times, always on Singapore Airlines (Singapore seems to be a point of origin that attracts "extra" customs inspection) but have never had any hassles.
Only once was I asked about the wrist watch in my bag, that showed up on x-ray, and the officer had no interest whatsoever upon being told that it was purchased for 2500INR (about 50USD), three years ago.
By no means do I wish to condone the actions of those officials, but once you have paid the bribe, I doubt there is much you can do about it. Filing a complaint is not likely to get you anywhere, unless a particularly conscientious officer happens to notice it. One way would've been to have them write up an import tax bill, and then contest the same but I know that would only cause you further hassles, and you'd have have to leave the equipment at the Customs.
Since you were using a professional photography gear, can I assume you are connected to media? That being the case, maybe you can leverage some of your contacts to take this to some logical conclusion. Then again, not liking your chances.
I am truly surprised at the chain of events though, as it seems a lot like something that used to occur maybe 10 years ago, but had since died down. I am a Bombay native and have arrived at the International Airport a few times, always on Singapore Airlines (Singapore seems to be a point of origin that attracts "extra" customs inspection) but have never had any hassles.
Only once was I asked about the wrist watch in my bag, that showed up on x-ray, and the officer had no interest whatsoever upon being told that it was purchased for 2500INR (about 50USD), three years ago.
#3
Join Date: Mar 2008
Location: London, UK
Programs: BA Gold (OW Emerald) & Jet Airways - Thank goodness i never got started.......most awful FF program
Posts: 2,385
It all depends on the type of cameras you used, if they were expensive professional looking ones, its best to declare them on the way out of the country so that you do not have problems coming back in.
Although customs at BOM have improved in their behaviour, there are times when they can be ar*eholes. Last september i arrived on Finnair at around 8AM, at the same time a flight from Kuwait had arrived. The customs were out in full force, we all had to queue up to have bags screened as we left the terminal.
but guess what, there was a official going through the queue picking out white people and waiving them through. The only people left were of Indian origin. I guess its a lot easier to hassle natives then to ruin image of india by hassling foreigners who are visiting.
It all depends when your flight arrives, generally if you arrive at the same time or on a flight from the Middle east and you are of Indian origin regardless of passport, you will be selected for baggage x ray!
I know this is bad but always have US dollars with you, they seem to love it and will take it happilly in a worse to worse situation!
Although customs at BOM have improved in their behaviour, there are times when they can be ar*eholes. Last september i arrived on Finnair at around 8AM, at the same time a flight from Kuwait had arrived. The customs were out in full force, we all had to queue up to have bags screened as we left the terminal.
but guess what, there was a official going through the queue picking out white people and waiving them through. The only people left were of Indian origin. I guess its a lot easier to hassle natives then to ruin image of india by hassling foreigners who are visiting.
It all depends when your flight arrives, generally if you arrive at the same time or on a flight from the Middle east and you are of Indian origin regardless of passport, you will be selected for baggage x ray!
I know this is bad but always have US dollars with you, they seem to love it and will take it happilly in a worse to worse situation!
#4
Join Date: Jan 2001
Location: Orlando,London, Chennai.
Programs: AAdvantage EXP& 2Million miler, Skywards Gold, Delta Gold Medallion, HHonors Gold
Posts: 1,598
It is very trendy to blame Indian Customs officials
Hi! I returned to India into the Mumbai airport from overseas on April 2nd (photography related holiday). Now the photography gear and kit all purchased in India, used several times and brought back home....... I didn't see a need to declare it on the way out (Nikon Gear). I have never done so in several trips over the past many years.
Anyways, a nightmare entry into India. The Customs officials all work hand in glove...... argued endlessly, demanded cash and a bribe to have me avoid footing a huge import tax bill. Ridiculous!!! Finally, after raising my voice and creating a fuss....... I had to pay the fellows 400$ in cash away from the video monitors (in front of the toilets). They are terrible and pathetic. Horrible way to return home.
Any suggestion as to whom I can write to ...... I think more people need to be aware of the goings-on.
I know I'm only adding fuel to the fire by encouraging the system of corruption by having paid the bribe - but, trust me in that situation that's all I could do!
Anyways, a nightmare entry into India. The Customs officials all work hand in glove...... argued endlessly, demanded cash and a bribe to have me avoid footing a huge import tax bill. Ridiculous!!! Finally, after raising my voice and creating a fuss....... I had to pay the fellows 400$ in cash away from the video monitors (in front of the toilets). They are terrible and pathetic. Horrible way to return home.
Any suggestion as to whom I can write to ...... I think more people need to be aware of the goings-on.
I know I'm only adding fuel to the fire by encouraging the system of corruption by having paid the bribe - but, trust me in that situation that's all I could do!
As far as I am aware Nikon does not have a legal outlet in India many many years ago. Where did you buy the equipment in India and did you show the receipt. I had a similar experience at London Heathrow. They seized my camera equipment and after producing receipt released it.
I do not dispute that corrupt custom officials do exist and protecting yourself with legal documentation is very important in any country.
#5
Original Poster
Join Date: Aug 2008
Programs: Skywards Platinum
Posts: 490
I did show [them] the memory cards with pics. They wanted legal documentation....... I do admit, that it's my fault that I did not declare it on my way out. I was returning from safari in Africa - hence the expensive equipment.
Yes, you can buy Nikon in India these days - now marketed in India.
I have carried the very same kit several times in the past and never questioned.
I suppose, lesson learnt - I had the same impression that things were easier to deal with. But, corruption is a huge part of everyday India and the customs dept in the Mumbai airport are complete holligans.
Yes, you can buy Nikon in India these days - now marketed in India.
I have carried the very same kit several times in the past and never questioned.
I suppose, lesson learnt - I had the same impression that things were easier to deal with. But, corruption is a huge part of everyday India and the customs dept in the Mumbai airport are complete holligans.
Last edited by cblaisd; Sep 22, 2009 at 10:35 pm Reason: TOS
#6
Join Date: Dec 2008
Posts: 32
[QUOTE=d3vski;11541163]
Although customs at BOM have improved in their behaviour, there are times when they can be ar*eholes. Last september i arrived on Finnair at around 8AM, at the same time a flight from Kuwait had arrived. The customs were out in full force, we all had to queue up to have bags screened as we left the terminal.
It all depends when your flight arrives, generally if you arrive at the same time or on a flight from the Middle east and you are of Indian origin regardless of passport, you will be selected for baggage x ray!
Never had any problem while arrived by DL,NW,LX,9W at BOM.
Very very smooth procedure.
Offcourse no middle east flight arrived at same time.
RAJRS.
Although customs at BOM have improved in their behaviour, there are times when they can be ar*eholes. Last september i arrived on Finnair at around 8AM, at the same time a flight from Kuwait had arrived. The customs were out in full force, we all had to queue up to have bags screened as we left the terminal.
It all depends when your flight arrives, generally if you arrive at the same time or on a flight from the Middle east and you are of Indian origin regardless of passport, you will be selected for baggage x ray!
Never had any problem while arrived by DL,NW,LX,9W at BOM.
Very very smooth procedure.
Offcourse no middle east flight arrived at same time.
RAJRS.
#7
Suspended
Join Date: Jan 2002
Posts: 22,778
Hi! I returned to India into the Mumbai airport from overseas on April 2nd (photography related holiday). Now the photography gear and kit all purchased in India, used several times and brought back home....... I didn't see a need to declare it on the way out (Nikon Gear). Have never done so in several trips over the past many years.
Anyways, a nightmare entry into India. The Customs officials all work hand in glove...... argued endlessly, demanded cash and a bribe to have me avoid footing a huge import tax bill. Ridiculous!!! Finally, after raising my voice and creating a fuss....... I had to pay the fellows 400$ in cash away from the video monitors (in front of the toilets). They are terrible and pathetic. Horrible way to return home.
Any suggestion as to whom I can write to ...... I think more people need to be aware of the goings-on.
I know I'm only adding fuel to the fire by encouraging the system of corruption by having paid the bribe - but, trust me in that situation that's all I could do!
Anyways, a nightmare entry into India. The Customs officials all work hand in glove...... argued endlessly, demanded cash and a bribe to have me avoid footing a huge import tax bill. Ridiculous!!! Finally, after raising my voice and creating a fuss....... I had to pay the fellows 400$ in cash away from the video monitors (in front of the toilets). They are terrible and pathetic. Horrible way to return home.
Any suggestion as to whom I can write to ...... I think more people need to be aware of the goings-on.
I know I'm only adding fuel to the fire by encouraging the system of corruption by having paid the bribe - but, trust me in that situation that's all I could do!
You made a mistake by not ensuring when you left India, that you had some documented indication to prove that the camera was originally bought in India. The customs officers are, of course, in the wrong. Let this be an expensive lesson to you. You could file a formal complaint. But you don't know what the customs officer will say if any action is taken on your complaint. You do realise that bribing a customs officer is an offense.
I have never, ever paid any duty on any item I have taken into India on my annual (sometimes twice a year) trips to Delhi. I have taken things such as video cameras, laptops, digital cameras, which I have always brought back with me. From what I have heard is that the customs officers never bother those with foreign, passports from countries such as the U.S., Australia, European countries, Japan, Korea etc. They usually victimise Indians with Indian passports, especially those arriving from the Middle East, Singapore, Bangkok or Hongkong
#8
Suspended
Join Date: Jan 2002
Posts: 22,778
I did show the a**e Holes the memory cards with pics. They wanted legal documentation....... I do admit, that it's my fault that I did not declare it on my way out. I was returning from safari in Africa - hence the expensive equipment.
Yes, you can buy Nikon in India these days - now marketed in India.
I have carried the very same kit several times in the past and never questioned.
I suppose, lesson learnt - I had the same impression that things were easier to deal with. But, corruption is a huge part of everyday India and the customs dept in the Mumbai airport are complete holligans.
Yes, you can buy Nikon in India these days - now marketed in India.
I have carried the very same kit several times in the past and never questioned.
I suppose, lesson learnt - I had the same impression that things were easier to deal with. But, corruption is a huge part of everyday India and the customs dept in the Mumbai airport are complete holligans.
#9
Join Date: Jul 2005
Location: MAA
Programs: BA bronze, Marriott silver
Posts: 2,804
Even if you have paid - go file a complaint with the customs and vigilance authorities
http://www.cbec.gov.in/grievance.htm
http://cvc.nic.in/lodgecomp.htm
http://cvc.nic.in/cvoques2.htm
http://www.cbec.gov.in/grievance.htm
http://cvc.nic.in/lodgecomp.htm
http://cvc.nic.in/cvoques2.htm
#10
Join Date: Dec 2003
Location: Shanghai, Seattle, Chennai
Posts: 315
The OP appears to be a resident Indian, and that might account for the difference in treatment. Foreigners and NRIs are more trouble than they are worth, which is why they are not messed with. There is a lot of profiling going on in the officer's mind (your nationality, occupation, duration of stay, appearance etc), and that's no different from anywhere else in the world.
My only experience with Customs was when I was bringing in a PC. I actually wanted to pay the duty which was a small sum anyway. It took the customs officer forever to find the paperwork and write up the invoice. He clearly hadn't done this in a long time. Then off to the bank to get money exchanged. It's ridiculous that duty must be paid in rupees, which are illegal to hold outside of India and therefore would be illegal to hold at the point of entry (maybe that rule has been relaxed now). Overall I spent about 40 minutes, and had the satisfaction of a legally imported PC together with a nice story to tell.
FYI, when your checkin luggage reaches the carousel it's already been x-rayed. If you find a chalk mark on the box, it's been tagged. Carry a wet tissue with you and covertly erase the chalk mark.
My only experience with Customs was when I was bringing in a PC. I actually wanted to pay the duty which was a small sum anyway. It took the customs officer forever to find the paperwork and write up the invoice. He clearly hadn't done this in a long time. Then off to the bank to get money exchanged. It's ridiculous that duty must be paid in rupees, which are illegal to hold outside of India and therefore would be illegal to hold at the point of entry (maybe that rule has been relaxed now). Overall I spent about 40 minutes, and had the satisfaction of a legally imported PC together with a nice story to tell.
FYI, when your checkin luggage reaches the carousel it's already been x-rayed. If you find a chalk mark on the box, it's been tagged. Carry a wet tissue with you and covertly erase the chalk mark.
#11
Original Poster
Join Date: Aug 2008
Programs: Skywards Platinum
Posts: 490
Thanks a lot for all your replies and suggestions. Expensive lesson learnt and shall handle it suitably next time....... I guess India hasn't changed afterall, and the customs officials are just as awful and corrupt as before.
One more thing....... after finding the loophole with the camera goodies and the amounts..... they then went onto inspect each item of my duffle bag to see what else they can dig up (although it already went through the scanner). Just dirty clothes from the safari, but, they were disgusting handling every item of clothing in front of the whole world. Cheap B#$$ards .......
Thanks all........
One more thing....... after finding the loophole with the camera goodies and the amounts..... they then went onto inspect each item of my duffle bag to see what else they can dig up (although it already went through the scanner). Just dirty clothes from the safari, but, they were disgusting handling every item of clothing in front of the whole world. Cheap B#$$ards .......
Thanks all........
#12
Suspended
Join Date: Jan 2002
Posts: 22,778
Thanks a lot for all your replies and suggestions. Expensive lesson learnt and shall handle it suitably next time....... I guess India hasn't changed afterall, and the customs officials are just as awful and corrupt as before.
One more thing....... after finding the loophole with the camera goodies and the amounts..... they then went onto inspect each item of my duffle bag to see what else they can dig up (although it already went through the scanner). Just dirty clothes from the safari, but, they were disgusting handling every item of clothing in front of the whole world. Cheap B#$$ards .......
Thanks all........
One more thing....... after finding the loophole with the camera goodies and the amounts..... they then went onto inspect each item of my duffle bag to see what else they can dig up (although it already went through the scanner). Just dirty clothes from the safari, but, they were disgusting handling every item of clothing in front of the whole world. Cheap B#$$ards .......
Thanks all........
I have had only one run in with customs officials. I did not pay them a cent. We arrived in DEL from LHR, but our baggage did not. When I reported missing baggage to the airlne, they advised us to have a copy of the missing baggage report stamped and signed by a customs officer. In absence of such a document, you are assumed to have exhausted your duty free allowance. When our baggage arrived a few days later, we went to the airport to pic it up. The customs guys thought they were going to have a field day. They wanted to charge me for every little thing I had, such as personal toiletries, my son's toys, toys for my niece and nephew. The idiots picked up a toy mobile phone that did nothing but played ring tones when you pushed a button claiming it was a dutiable item. I laughed so hard. I said he could keep it, if he could make a call with it. Then he wanted to charge me duty on diapers, which were, of course, "unused" . He added up everything and claimed my duty would be about Rs 30,000. I told him he wasnlt getting a penny. He got his supervisor. I showed him the document stamped and signed by a customs officer indicating our baggage had not arrived with us. His tone changed suddenly. Sir, why didn't you show this before? I told him I had but the guy was so busy harassing me. Then he yelled at the officer "yaar tumhe kitnee baar kaha hai ke foreigners ko mat tang kiya karo"-- "How many times have I told you not to harass foreigners".
#13
Join Date: Apr 2002
Location: California USA
Programs: AA Million Miler, AA Lifetime Gold
Posts: 384
Once when I arrived in Bombay, I was being harassed because I had 3 bottles of Scotch. This was in the morning at around 8:00 AM. I could have left the bottle for them , but, I wanted to put them in their place. I opened the bottle, had a big swig, spat in the bottle in front of them and left it behind.
On all my other trips, no problems ever.
On all my other trips, no problems ever.
#15
Join Date: Nov 2006
Location: cbr
Programs: QF WP (OWE) / LTG (LT OWS) | Hyatt Globalist
Posts: 4,972
Once when I arrived in Bombay, I was being harassed because I had 3 bottles of Scotch. This was in the morning at around 8:00 AM. I could have left the bottle for them , but, I wanted to put them in their place. I opened the bottle, had a big swig, spat in the bottle in front of them and left it behind.
On all my other trips, no problems ever.
On all my other trips, no problems ever.
While they had no business to harass you, your actions just seem to be that of a petulant person eager to have his/her way.