Seeking Advice: On Air India staff ticket, bumped from J after seated
Aug 4, 2017, 6:59 am
#16
Join Date: May 2005
Location: NYC
Posts: 1,755
I'm frankly pretty surprised that you presume to know what happened when you weren't actually there. I never said that the re-seating happened before the door was closed. You should read my post more carefully before going off on a righteously indignant rant. Who are you, anyway, to say that this case "certainly deserves no compensation of any kind"?
Aug 6, 2017, 11:32 am
#17
Join Date: Apr 2011
Location: Goa, India
Programs: Marriott Titanium, IHG Plat Ambassador, Hyatt Explorist, Qatar Gold, Vistara Gold
Posts: 1,292
As far as the airline is concerned, your mother and father are two individual passengers with no connection. Maybe if they were on the same PNR there would be a case here.
Also what kind of compensation are you hoping for anyway? Your father purchased a gate upgrade and flew business class as usual.
Also what kind of compensation are you hoping for anyway? Your father purchased a gate upgrade and flew business class as usual.
Last edited by AJLondon; Aug 7, 2017 at 5:13 am Reason: Mod edit - removed off topic remark.
Aug 7, 2017, 5:12 am
#18
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
Join Date: Jan 2004
Location: Asia
Programs: Yes!
Posts: 15,512
All - let's please keep the discussion civil and avoid getting personal as well as adhere to the FT ToS, and keep this forum friendly and welcoming.
Thanks,
AJLondon
Mod IbA
Thanks,
AJLondon
Mod IbA
Aug 7, 2017, 11:56 am
#19
Join Date: Nov 2009
Location: PDX
Programs: Don't think it matters...
Posts: 5,240
AI's policy is that once a SOL ticket is confirmed, it "will not be allotted to any other revenue passenger." (See here: http://intranet.airindia.in/data/int...egulations.pdf) My dad was booked on the same flight, also economy, but on a paid ticket (separate PNR/ticket #). At the gate, AI staff confirmed my mom on an upgrade to J, and she got a J boarding pass.
capacity, Air lndia staff maybe upgraded or downgraded, subject to requirement as it is convenient to Upgrade or Downgrade Al employee..
Basically what may have happened is either the seat was given to a revenue paying pax (correct choice) or to another staff /relative who had stronger "contacts"..
As other have said in this post, AI is infamous for doing the opposite, so this time it seems to have done something which is ideal for the airline (if it sold the upgrade).. but yeah could definitely have been handled in a better way at the gates..
Aug 24, 2017, 11:18 am
#20
Join Date: Oct 2009
Location: Boston, USA
Programs: AA EXP, TK Elite, HH Gold, SPG/Marriott Gold
Posts: 939
Hi there,
I do feel for your mom that for a short time, her hopes were raised
and then had to go back to economy..But having said that..
1. She got the seat that she was entitled to
2. She should consider herself fortunate that she has a free ticket based
on her brother being an employee. I do not know any other loss making
airline having such benefits...
3. Your dad purchased his own upgrade so it is not relevant
F.A.
I do feel for your mom that for a short time, her hopes were raised
and then had to go back to economy..But having said that..
1. She got the seat that she was entitled to
2. She should consider herself fortunate that she has a free ticket based
on her brother being an employee. I do not know any other loss making
airline having such benefits...
3. Your dad purchased his own upgrade so it is not relevant
F.A.
Sep 21, 2017, 1:07 am
#21
Join Date: Oct 2003
Posts: 1,203
Now, one can see why AI can never be profitable.
- free ticket based on brother being staff??
- non-rev staff ticket "confirmed" in advance?
- shunting fare paying rev pax to favor non-rev relatives???
While AI is best airline for senior citizens' point of view, cant wait for it to be sold to some foreign company/investors who can straighten out staff/union. Sense of entitlement is unbelievable.
- free ticket based on brother being staff??
- non-rev staff ticket "confirmed" in advance?
- shunting fare paying rev pax to favor non-rev relatives???
While AI is best airline for senior citizens' point of view, cant wait for it to be sold to some foreign company/investors who can straighten out staff/union. Sense of entitlement is unbelievable.