Jzo

For your entertainment...

Air India Support.GM
17:25:48
Namashkar Air India, my name is Gxxx, how may I assist you?

[omitted adding FF numbers, which Gxxx botched, entering my UA number as AI and my wife's UA number as two entries: UA and AI!]

Jzo
17:29:20
Other issue is that under our ticket nos when I pull up reservation on the web, it says "(needs revalidation or exchange)"
Air India Support.GM
17:30:26
Sorry to hear the above information.
Air India Support.GM
17:31:04
Your Air India booking reference number is xxxxx and passenger last name in the ticket is xxxx.
Air India Support.GM
17:31:07
https://book.airindia.in/itd/itd/lang/en/reservations
Jzo
17:31:11
Is it a problem?
Air India Support.GM
17:31:41
Using the above link and details we request you to view the booking in the Air India website.
Jzo
17:32:09
I am chatting because FF nos. failed to update on the web.
Jzo
17:32:27
I've already been there.
Jzo
17:32:52
What does "(needs revalidation or exchange)" mean???
Air India Support.GM
17:33:58
Sorry for the inconvenience, there is a schedule change in the flight.
Air India Support.GM
17:36:10
Flight AIxx on xxth Nov from Bangalore the departure time is xxxx hrs and arrival time in Delhi is xxxxhrs.
Jzo
17:36:28
I see; it doesn't appear to be an inconvenience. What does "(needs revalidation or exchange)" mean???
Air India Support.GM
17:37:01
Are conformable with the flight timing.
Jzo
17:37:25
Yes.
Air India Support.GM
17:38:15
Flight AIxxx on 19th Nov from Delhi the departure time is xxxhrs and arrival time in xxx is xxxxhrs.
Air India Support.GM
17:38:36
May I know your ticket number?
Jzo
17:38:42
No problem!
Jzo
17:39:06
098 xxx Jzo, 098 xxx Mrs. Jzo
Air India Support.GM
17:39:29
Thank you for the information.
Air India Support.GM
17:41:06
We request you to check now. So you may check your booking in the Air India website.
Jzo
17:43:08
It looks the same as it did before. "(needs revalidation or exchange)" is still there. What does it mean?
Air India Support.GM
17:43:49
Sorry for the inconvenience, it may be due to the server error. For your confirmation I will send the ticket to your email address [email protected]
Jzo
17:45:39
For the fourth time, what does "(needs revalidation or exchange)" mean???
Jzo
17:46:13
I received the emails. Does that mean that neither revalidation nor exchange are needed?
Air India Support.GM
17:46:45
Sorry for the inconvenience, it may be due to the server error. We request you to send the screen shot of the error message to [email protected]
Jzo
17:47:05
There is no error message!!!
Jzo
17:47:45
Would you kindly answer my question?
Air India Support.GM
17:48:15
Sorry for the inconvenience, for the web site issue you need to send an email to [email protected]
Jzo
17:48:25
The booking is all there, it simply says "(needs revalidation or exchange)" under the ticket number.
Air India Support.GM
17:48:42
Sorry for the inconvenience, for the web site issue you need to send an email to [email protected]
Jzo
17:49:51
How do you know that there is a web site issue?
Jzo
17:50:09
I've asked a simple question FIVE TIMES! Kindly answer it!
Air India Support.GM
17:50:54
I’m really sorry to inform that as you are facing the issue in the Air India website we request you to send an email to [email protected]
Jzo
17:52:02
How do you know that there is an issue with the web site and not with my ticket?
Air India Support.GM
17:52:29
You are trying to view the booking in the Air India website.
Jzo
17:52:47
And I can do so.
Jzo
17:53:26
I'm not trying to do anything. I'm asking you to explain a phrase in the booking that I am viewing.
Air India Support.GM
17:54:29
Sorry for the inconvenience, as there is schedule change the above error message is popped.
Air India Support.GM
17:55:56
Are you still there on the chat?
Jzo
17:56:41
Yes.
Air India Support.GM
17:57:00
Is there anything else I may assist you with?
Jzo
17:57:15
You could answer my question!
Air India Support.GM
17:57:27
I apologize for the inconvenience.
Air India Support.GM
17:58:18
Thank you for choosing Air India.
Have a nice day.

deovrat

I've had way more hilarious conversations than these ! One of my favourite past times when I've nothing constructive to do

One of my particular favourites started with this:
Me: I want to redeem my miles for Star Alliance partner airlines.
AI Agent: Sorry, we do not sell Star Airline tickets. Do you need assistance with Air India ticketing?

SeeBuyFly

It's possible that this is a bot rather than a person.

deovrat

Doesn't seem that way, they introduce themselves with different names each time for a start. And their grammar sometimes is a dead giveaway.

SeeBuyFly

You think a bot cannot be programmed to give different names at different times? And it is probably a bot created in India, hence the Indian English.

Keyser

very typical of ai....nothing works the way its supposed to....

abhilife2001

by reading the below conversation, it does feel like a bot..
though the few instances I have chatted with their online staff, it seemed a human giving the info..