AI to MXP compensation
Sep 2, 2015, 11:01 am
#1
Original Poster
Join Date: Apr 2010
Programs: AI Gold, TK Gold, QR Silver, 9W BluePlus
Posts: 394
AI to MXP compensation
My brothers flight from Del to MXP, on 3rd of this month has been delayed by about 6 hours, from recent data it seems the flight should get even more delayed and the total delay should be 9 hours. Is there any compensation he can claim from Air Inda? Where and to whom should he write? Also what should a reasonable compensation?
On a side note he tried to catch the day earlier flight but the airport office couldn't reserve a seat for him citing flight as closed about 8 hours before rescheduled departure. So much for AI IT systems.
On a side note he tried to catch the day earlier flight but the airport office couldn't reserve a seat for him citing flight as closed about 8 hours before rescheduled departure. So much for AI IT systems.
Sep 2, 2015, 11:57 am
#2
Join Date: Nov 2014
Location: DownUnder
Programs: SQ Gold, QR Gold, Hilton Diamond
Posts: 134
Appears the situation will deteriorate further as there are reports about 30 Dreamliner pilots resigning from AI.
Sep 2, 2015, 1:52 pm
#3
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,132
EU261/04 doesn't apply since its a non-EU carrier flying to the EU.
But you can ask for delay comp via the DGCA: http://www.dgca.nic.in/kyrdgca/KYR_portal.html
But you can ask for delay comp via the DGCA: http://www.dgca.nic.in/kyrdgca/KYR_portal.html
Sep 3, 2015, 4:03 am
#4
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,655
what kind of compensation is he looking for????
my brother's vs flight from jfk-lhr-del was delayed by over 19 hours....they put him up at a hotel & got him on another flight later that day to get him to del....he considered that compensation enough....
my brother's vs flight from jfk-lhr-del was delayed by over 19 hours....they put him up at a hotel & got him on another flight later that day to get him to del....he considered that compensation enough....
Sep 3, 2015, 10:50 am
#5
Original Poster
Join Date: Apr 2010
Programs: AI Gold, TK Gold, QR Silver, 9W BluePlus
Posts: 394
He was given eaton hotel access for the duration the flight was delayed. But he has missed one night of hotel due to the delay. Will AI refund the one night hotel or maybe some miles instead or upgrade him to J on his return flight. Not a regular traveler he is open to what maybe a reasonable compensation for the delay.
Sep 4, 2015, 12:53 am
#6
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,655
He was given eaton hotel access for the duration the flight was delayed. But he has missed one night of hotel due to the delay. Will AI refund the one night hotel or maybe some miles instead or upgrade him to J on his return flight. Not a regular traveler he is open to what maybe a reasonable compensation for the delay.
Sep 6, 2015, 10:08 pm
#8
Join Date: Oct 2000
Location: BLR
Posts: 292
EU261/04 doesn't apply since its a non-EU carrier flying to the EU.
But you can ask for delay comp via the DGCA: http://www.dgca.nic.in/kyrdgca/KYR_portal.html
But you can ask for delay comp via the DGCA: http://www.dgca.nic.in/kyrdgca/KYR_portal.html
Sep 7, 2015, 3:42 am
#9
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,132
All flights leaving from EU airports generally fall under EU Regulation 261/2004 and therefore, if applicable, entitle you to compensation.
In addition, all flights destined for Europe that are performed by EU carriers are likewise included.
In addition, all flights destined for Europe that are performed by EU carriers are likewise included.