Disgusting Jet Airways
#1
Original Poster
Join Date: Jan 2006
Posts: 240
Disgusting Jet Airways
I never expected this poor level of response from Jet Airways. We were booked to travel internationally and a bereavement of one of the passengers unfortunately destroyed our entire plans. A polite letter along with the official documents backed by emails form the local office meant nothing to the administration of Jet and they continued with the cancellation policy without any feelings or consideration on compassionate grounds. Worse still it is more than 1 month and no refund ever came. An official email sent received a shameless reply acknowledging that they had "TOTALLY FORGOTTEN IT" and will restart the process. I don't think any airline would ever stoop to such a level of lack of compassion or assistance. A lesson well learnt as this was going to be our first time in Jet and proves to us never to travel with this lousy company.
#3
Join Date: Apr 2002
Location: NYC
Posts: 9,089
Sorry for your loss. Most standard fares allow a full refund in case of death or illness of passenger or a close family member. If not a close family member it might get a bit more difficult, I suggest reading the fare rules carefully (ask for it) and escalating this to a supervisor.
#4
Original Poster
Join Date: Jan 2006
Posts: 240
Thats exactly what I did and sadly it was one of the passengers on the booking! There was absolutely no response even in spite of supporting documents and emails from the town offices requesting Jet main office to sort it out. Worse still was the fact that they "forgot to process the refund"!!
#5
Join Date: May 2010
Location: YLMQ
Programs: QF Gold, WY Gold
Posts: 682
A refund when one of the travelling party has died would be the norm with any major airline.
#6
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,598
a couple of years ago jet refunded the entire fare for all 8 members of my traveling party when one passenger passed away....this was a domestic fare though so i don't know if the same would apply to international as well....
jet has deteriorated in customer service over the last few years so i'm not surprised to read something like this....completely unprofessional....
jet has deteriorated in customer service over the last few years so i'm not surprised to read something like this....completely unprofessional....
#7
Original Poster
Join Date: Jan 2006
Posts: 240
a couple of years ago jet refunded the entire fare for all 8 members of my traveling party when one passenger passed away....this was a domestic fare though so i don't know if the same would apply to international as well....
jet has deteriorated in customer service over the last few years so i'm not surprised to read something like this....completely unprofessional....
jet has deteriorated in customer service over the last few years so i'm not surprised to read something like this....completely unprofessional....
#8
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,598
it happens....virgin atlantic did the same thing to me earlier this year....i cancelled an infant ticket & 6 weeks later still hadn't received the refund....when i called back i was informed that the refund note had been put on the reservation but they forgot to process it....i finally got the refund 3-4 days later....
#9
FlyerTalk Evangelist
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,745
Human beings make mistakes. It's hard when it comes in the face of a family death.
I once wrote a scathing letter to United after a fiasco. I got a call from a member in their executive office.
Long story short, that person and I are now friends. And I realized that even big corporations have human beings with souls who press the buttons. And again, humans make mistakes.
I once wrote a scathing letter to United after a fiasco. I got a call from a member in their executive office.
Long story short, that person and I are now friends. And I realized that even big corporations have human beings with souls who press the buttons. And again, humans make mistakes.
#10
Join Date: Sep 2013
Location: DXB / KUO
Programs: AY, SQ, EK
Posts: 857
In a similar situation, my family got the money back thanks to the travel insurance the deceased relative had.
To be quite honest, it did not even occur to us that the airline (SK in this case) would be supposed to refund the ticket price - the situation was not the airline's fault.
Perhaps travel insurance is the solution?
To be quite honest, it did not even occur to us that the airline (SK in this case) would be supposed to refund the ticket price - the situation was not the airline's fault.
Perhaps travel insurance is the solution?