Feb 6, 2015, 12:35 am
Last edit by: GuyFromBOM
AI-FR FAQs
Flight Ops
AI - Web Check-In
Baggage Info
Air India - Flying Returns FFP
FFP - Earning
FFP - Redemption
Contact Details
Membership Kit Related
Flight Ops
- All Air India flights in the range AI10 - AI399 and AI900 - AI999 operate from International terminals.
- At BOM - CSIA, all Air India flights (domestic and international) operate from International Terminal : T2 - with effect from October 1, 2015
- At AMD - Ahmedabad SVP Airport, all Air India flights operate from International Terminal : T2- including flight AI614.
- Check-in desks close 45 minutes before STD (Domestic flights)
- Check-in desks close 60 minutes before STD (Domestic flights operating from International Terminal) (For International flights refer to the copy of eticket)
- AirIndia Express is the LCC subsidary of AI (all Y seating) and doesn't have FFP concept in their systems.
- All flights operating under 9I-xxxx series or AI 9xxx are operated by AirIndia Regional (aka Alliance Air - subsidary of AI). FFP benefits: Mileage Earning Only- NO REDEMPTION.
AI - Web Check-In
- Web Check-In facility is available for most AI operated flights (except flights operated by 9I) from 48 hours prior to departure.
- Web Check-In on Mobile
Baggage Info
- AI-FR members get excess baggage allowance of 10kgs (Silver Club), 20kgs (Gold & Maharaja Club) OR 1 piece (upto 23kgs / 50lbs) for Silver, Gold & Maharaja Club members.
- StarAlliance Gold members flying on AI flights, get excess baggage allowance of 20kgs OR 1 piece (upto 23kgs / 50lbs).
- AI Baggage Allowance
Air India - Flying Returns FFP
FFP - Earning
- Earning AI-FR miles on AI flights
- Earning AI-FR miles on StarAlliance partner flights
- Earning AI-FR miles on Code-share flights operated on behalf of AI
FFP - Redemption
- Redeeming AI-FR miles for AI flights / upgrade (Redemption on AI flights can be processed online)
- Redeeming AI-FR miles for StarAlliance Awards / StarAlliance Upgrade Awards (Currently only processed at the AI City Offices)
- AI-FR miles CANNOT BE REDEEMED on Codeshare flights
- Award Request Form
- Upgrade Request Form
Contact Details
- AI Helpdesk - India
- AI Helpdesk - International locations
- For issues related to Flying Returns account: Helpline Numbers - 011-24624074, 011-24624075
- One of the easiest way to contact AI is using chat option from the AirIndia website. They are usually available 24x7. Next best option would be the AI team on Twitter
Membership Kit Related
- Contact the Membership Kit dispatch team on +91 (0)22 61342252 (Monday to Friday between 10:00 to 17:00) or send an email to: [email protected]
AirIndia - FlyingReturns
Sep 26, 2015, 2:18 am
#166
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,668
Oct 17, 2015, 3:36 am
#167
Join Date: Aug 2012
Posts: 169
Looks like an Update to me :
Upgrade Awards on Air India:
Flying Returns members can also redeem miles for upgrading the eligible paid class tickets in domestic and international network of Air India. The miles required for economy to business class upgrade are 75 % of normal economy class redemption miles for that sector and for Business to First upgrade 75 % of normal business class redemption miles for that sector.
Upgrade Awards on Air India:
Flying Returns members can also redeem miles for upgrading the eligible paid class tickets in domestic and international network of Air India. The miles required for economy to business class upgrade are 75 % of normal economy class redemption miles for that sector and for Business to First upgrade 75 % of normal business class redemption miles for that sector.
Oct 17, 2015, 8:28 am
#169
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,668
Looks like an Update to me :
Upgrade Awards on Air India:
Flying Returns members can also redeem miles for upgrading the eligible paid class tickets in domestic and international network of Air India. The miles required for economy to business class upgrade are 75 % of normal economy class redemption miles for that sector and for Business to First upgrade 75 % of normal business class redemption miles for that sector.
Upgrade Awards on Air India:
Flying Returns members can also redeem miles for upgrading the eligible paid class tickets in domestic and international network of Air India. The miles required for economy to business class upgrade are 75 % of normal economy class redemption miles for that sector and for Business to First upgrade 75 % of normal business class redemption miles for that sector.
Oct 17, 2015, 11:58 pm
#172
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,668
Dec 1, 2015, 12:42 pm
#174
Original Poster
Join Date: May 2010
Location: VABB
Programs: AI-FR, 9W-JP
Posts: 723
The FFP program is undergoing some major changes. I attempted to login today and right in front of me was a set of questions that would remind one of the school exams. NEVERENDING!
OTP verification for both Mobile & Email, uploading photo ID, etc, by the looks of it a major re-schuffle.
And yes, they have added 'Travel Points', which I assume is someting related to Tier progression process.
OTP verification for both Mobile & Email, uploading photo ID, etc, by the looks of it a major re-schuffle.
And yes, they have added 'Travel Points', which I assume is someting related to Tier progression process.
Dec 1, 2015, 8:14 pm
#175
Join Date: Jul 2012
Location: Delhi, India
Programs: Air India Silver Edge, Jet Airways Silver
Posts: 271
I intend to upgrade from Y to J using miles, but it seems AI allows it only if the the ticket is booked in certain classes. Any idea if I book in a lower class (through an OTA), can I change my ticket to a higher class later by directly contacting AI - I did it a few years ago with Jet for using upgrade vouchers, but not sure if AI will allow it.
Thanks
Thanks
Never had this problem ever!
Dec 1, 2015, 9:23 pm
#176
Join Date: Nov 2013
Location: India
Programs: Star Alliance Gold, SkyTeam Elite Plus, Hilton Gold
Posts: 907
The FFP program is undergoing some major changes. I attempted to login today and right in front of me was a set of questions that would remind one of the school exams. NEVERENDING!
OTP verification for both Mobile & Email, uploading photo ID, etc, by the looks of it a major re-schuffle.
OTP verification for both Mobile & Email, uploading photo ID, etc, by the looks of it a major re-schuffle.
But no, I must remain optimistic !
Dec 1, 2015, 11:35 pm
#177
Join Date: Nov 2013
Location: India
Programs: Star Alliance Gold, SkyTeam Elite Plus, Hilton Gold
Posts: 907
The FFP program is undergoing some major changes. I attempted to login today and right in front of me was a set of questions that would remind one of the school exams. NEVERENDING!
OTP verification for both Mobile & Email, uploading photo ID, etc, by the looks of it a major re-schuffle.
OTP verification for both Mobile & Email, uploading photo ID, etc, by the looks of it a major re-schuffle.
Dec 1, 2015, 11:56 pm
#178
Join Date: Jul 2011
Posts: 160
Yeah. Also - if i tried logging in again - and it took me to a screen to update details. But it threw some error again saying duplicate crediantials. Guess we need to give AI some time to fix the backend.
Dec 2, 2015, 1:41 am
#179
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,668
Dec 2, 2015, 1:41 am
#180
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,668