Jet Airways invents new charges and turns away internet savvy customers
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#1
Jul 24, 20239W shows it doesn't understand the internet by introducing "online convenience fees" for customers booking tickets online. It clearly shows they don't understand service in the internet age by penalizing customers who contribute to the efficiency of their business processes. It's a stupid idea, and utterly customer unfriendly. The only way to refuse this fee is too book a ticket with another airlines. 
#2
abhilife2001 , Jul 10, 2012 9:01 am
Quote:
They forgot customer service long time back .. they were a lot better some years back in all aspects like customer service, flight schedules, inflight service etc etc.. Originally Posted by Madame R
9W shows it doesn't understand the internet by introducing "online convenience fees" for customers booking tickets online. It clearly shows they don't understand service in the internet age by penalizing customers who contribute to the efficiency of their business processes. It's a stupid idea, and utterly customer unfriendly. The only way to refuse this fee is too book a ticket with another airlines.
and in some things their actions contradict each other.. they give bonus miles for buying tickets from their website and sometimes have special fares on their website and then they start charging for online ticketing
#3
Quote:
this 'fee' is just part of a long list of stupid things they have been doing for the last couple of years....Originally Posted by Madame R
9W shows it doesn't understand the internet by introducing "online convenience fees" for customers booking tickets online. It clearly shows they don't understand service in the internet age by penalizing customers who contribute to the efficiency of their business processes. It's a stupid idea, and utterly customer unfriendly. The only way to refuse this fee is too book a ticket with another airlines.
#6
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It's Rs. 200 for Cleartrip, not sure about other portals.
9w recently cut commissions for TAs from 3% to 1%, and maybe AI did as well (not sure of that). so, all the TAs have decided to impose this convenience fee of 200-225 bucks to save their margins, however, only on domestic full service carriers.Originally Posted by Anish
FYI.. Cleartrip and the other online portals have also added a "convenience fee"It's Rs. 200 for Cleartrip, not sure about other portals.
#7
The "online convenience fee" makes you wonder whether the 9W marketing people think about what they are doing and whether they assume their online customers will just accept it. Once a fee is introduced, is there any change customers can convince 9W to reverse it?
#8
Wirelessly posted (Samsung Galaxy S: Mozilla/5.0 (Linux; U; Android 2.3.6; en-us; SGH-T959V Build/GINGERBREAD) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1)
Thid anther fee, in addition to the one reported by Anish in the following thread?
http://mobile.flyertalk.com/GetThread.php?f=638&t=1355363&bat=&PHPSESSID=5c348 8dd548abe8c55c64d837637defc
Thid anther fee, in addition to the one reported by Anish in the following thread?
http://mobile.flyertalk.com/GetThread.php?f=638&t=1355363&bat=&PHPSESSID=5c348 8dd548abe8c55c64d837637defc
#9
Quote:
Thid anther fee, in addition to the one reported by Anish in the following thread?
http://mobile.flyertalk.com/GetThrea...c64d837637defc
Nope same fee.Originally Posted by Yaatri
Wirelessly posted (Samsung Galaxy S: Mozilla/5.0 (Linux; U; Android 2.3.6; en-us; SGH-T959V Build/GINGERBREAD) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1)Thid anther fee, in addition to the one reported by Anish in the following thread?
http://mobile.flyertalk.com/GetThrea...c64d837637defc
#10
Wirelessly posted (Samsung Galaxy S: Mozilla/5.0 (Linux; U; Android 2.3.6; en-us; SGH-T959V Build/GINGERBREAD) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1)
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Thank you. We don't need another thread on the same topic initiated just a month ago.Originally Posted by Anish
Quote:
Thid anther fee, in addition to the one reported by Anish in the following thread?
http://mobile.flyertalk.com/GetThrea...c64d837637defc
Nope same fee.
Originally Posted by Yaatri
Wirelessly posted (Samsung Galaxy S: Mozilla/5.0 (Linux; U; Android 2.3.6; en-us; SGH-T959V Build/GINGERBREAD) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1)Thid anther fee, in addition to the one reported by Anish in the following thread?
http://mobile.flyertalk.com/GetThrea...c64d837637defc
#11
Wirelessly posted (Samsung Galaxy S: Mozilla/5.0 (Linux; U; Android 2.3.6; en-us; SGH-T959V Build/GINGERBREAD) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1)
At first I thought you meant US$.
Quote:
I wish people would not use words such as bucks to refer to their currency on an IBB with international audience, mostly American, whose currency is the real "buck".Originally Posted by A2A
Quote:
It's Rs. 200 for Cleartrip, not sure about other portals.
9w recently cut commissions for TAs from 3% to 1%, and maybe AI did as well (not sure of that). so, all the TAs have decided to impose this convenience fee of 200-225 bucks to save their margins, however, only on domestic full service carriers.
Originally Posted by Anish
FYI.. Cleartrip and the other online portals have also added a "convenience fee"It's Rs. 200 for Cleartrip, not sure about other portals.
At first I thought you meant US$.