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Old Jul 10, 12, 8:30 am   #1
 
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Jet Airways invents new charges and turns away internet savvy customers

9W shows it doesn't understand the internet by introducing "online convenience fees" for customers booking tickets online. It clearly shows they don't understand service in the internet age by penalizing customers who contribute to the efficiency of their business processes. It's a stupid idea, and utterly customer unfriendly. The only way to refuse this fee is too book a ticket with another airlines.
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Old Jul 10, 12, 9:01 am   #2
 
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Originally Posted by Madame R View Post
9W shows it doesn't understand the internet by introducing "online convenience fees" for customers booking tickets online. It clearly shows they don't understand service in the internet age by penalizing customers who contribute to the efficiency of their business processes. It's a stupid idea, and utterly customer unfriendly. The only way to refuse this fee is too book a ticket with another airlines.
They forgot customer service long time back .. they were a lot better some years back in all aspects like customer service, flight schedules, inflight service etc etc..
and in some things their actions contradict each other.. they give bonus miles for buying tickets from their website and sometimes have special fares on their website and then they start charging for online ticketing
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Old Jul 10, 12, 10:20 am   #3
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Quote:
Originally Posted by Madame R View Post
9W shows it doesn't understand the internet by introducing "online convenience fees" for customers booking tickets online. It clearly shows they don't understand service in the internet age by penalizing customers who contribute to the efficiency of their business processes. It's a stupid idea, and utterly customer unfriendly. The only way to refuse this fee is too book a ticket with another airlines.
this 'fee' is just part of a long list of stupid things they have been doing for the last couple of years....
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Old Jul 10, 12, 10:41 am   #4
 
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Originally Posted by abhilife2001 View Post
They forgot customer service long time back
+1,000,000

Along with quality and value.

Now they're just a flying lala shop
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Old Jul 10, 12, 1:00 pm   #5
 
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FYI.. Cleartrip and the other online portals have also added a "convenience fee"

It's Rs. 200 for Cleartrip, not sure about other portals.
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Old Jul 10, 12, 1:29 pm   #6
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Originally Posted by Anish View Post
FYI.. Cleartrip and the other online portals have also added a "convenience fee"

It's Rs. 200 for Cleartrip, not sure about other portals.
9w recently cut commissions for TAs from 3% to 1%, and maybe AI did as well (not sure of that). so, all the TAs have decided to impose this convenience fee of 200-225 bucks to save their margins, however, only on domestic full service carriers.
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Old Jul 10, 12, 5:28 pm   #7
 
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The "online convenience fee" makes you wonder whether the 9W marketing people think about what they are doing and whether they assume their online customers will just accept it. Once a fee is introduced, is there any change customers can convince 9W to reverse it?
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Old Jul 10, 12, 5:55 pm   #8
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Wirelessly posted (Samsung Galaxy S: Mozilla/5.0 (Linux; U; Android 2.3.6; en-us; SGH-T959V Build/GINGERBREAD) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1)

Thid anther fee, in addition to the one reported by Anish in the following thread?
http://mobile.flyertalk.com/GetThread.php?f=638&t=1355363&bat=&PHPSESSID=5c348 8dd548abe8c55c64d837637defc
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Old Jul 11, 12, 5:30 am   #9
 
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Originally Posted by Yaatri View Post
Wirelessly posted (Samsung Galaxy S: Mozilla/5.0 (Linux; U; Android 2.3.6; en-us; SGH-T959V Build/GINGERBREAD) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1)

Thid anther fee, in addition to the one reported by Anish in the following thread?
http://mobile.flyertalk.com/GetThrea...c64d837637defc
Nope same fee.
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Old Jul 11, 12, 12:33 pm   #10
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Quote:
Originally Posted by Anish
Quote:
Originally Posted by Yaatri View Post
Wirelessly posted (Samsung Galaxy S: Mozilla/5.0 (Linux; U; Android 2.3.6; en-us; SGH-T959V Build/GINGERBREAD) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1)

Thid anther fee, in addition to the one reported by Anish in the following thread?
http://mobile.flyertalk.com/GetThrea...c64d837637defc
Nope same fee.
Thank you. We don't need another thread on the same topic initiated just a month ago.
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Old Jul 11, 12, 12:37 pm   #11
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Quote:
Originally Posted by A2A
Quote:
Originally Posted by Anish View Post
FYI.. Cleartrip and the other online portals have also added a "convenience fee"

It's Rs. 200 for Cleartrip, not sure about other portals.
9w recently cut commissions for TAs from 3% to 1%, and maybe AI did as well (not sure of that). so, all the TAs have decided to impose this convenience fee of 200-225 bucks to save their margins, however, only on domestic full service carriers.
I wish people would not use words such as bucks to refer to their currency on an IBB with international audience, mostly American, whose currency is the real "buck".
At first I thought you meant US$.
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