I was going to refrain from any ratings like MG, but this is a far better and perhaps faster way to communicate my displeasure to RN, as well as to alert those they had duped as to what is really going on with their program.
With your permission I would like to copy your statement verbatim for all dines that I have, as well!
Please advise!
NJ
Funny enough I had posted the same thought in 2 of my dine ratings. Hopefully they will get the message. These will be my last dines for a while since I thought I was getting 10 miles per $ at the time. I'd encourage everyone to do the same with your ratings.
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kings_29
Lowly Hilton Gold, United and British Airways
Or maybe I should just leave all the fields blank and just insert a comment as to why I'm not filling the survey out ...
That's my plan. I've also put an inquiry in at my local favorite (48 dines in 2008) to find out how their deal is structured. Assuming they're not getting a commensurate discount, then the only conclusion can be that RN is trying to stick it to both members and the restaurants.
I was going to refrain from any ratings like MG, but this is a far better and perhaps faster way to communicate my displeasure to RN, as well as to alert those they had duped as to what is really going on with their program.
With your permission I would like to copy your statement verbatim for all dines that I have, as well!
Programs: AA EXP/1.2MM, SPG Platinum, HHonors Gold, National Exec Elite
Posts: 644
I have already dined 4 times this year, and it sure does feel liberating not having to check in and rate the dines for my other 5 mile incentive. I definitely encourage others to skip the rating until the 10 miles total per dollar comes back!
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100% of the way to EXP Requal for 09. Thank you AADER.[/url]
Programs: AA EXP 1MM, Asiana Club Silver, KE Morning Calm, HH Blue, Hyatt Gold, SPG Gold, Amtrak Select
Posts: 1,559
Sent e-mail to RN:
Quote:
Dear RewardsNetwork,
I am writing to you in correspondence to the community of FlyerTalk where there has been discussion of how you guys did away with the Rate Your Dine VIP bonus. This was a bonus that has been extended year after year, and it allowed many to earn 10 miles to the dollar on our dines. But now that the condition and bonus was scrapped, I am not so sure whether I will fully commit myself to the Dining program as I used to.
And furthermore, I am having suspicions that you are trying to do away with AA Hotels by RN section. Before the "new look," the page was known as AA Dining and Hotels by RewardsNetwork. But now, there is no hint of that. All I see is the push for "earn AAdvantage miles for Dining" but little or no mention of earn AAdvantage miles for Hotels" In fact, the only hint of your affiliation with the Hotels program is shown at the very bottom near the Privacy Policy and Terms & Condition section of the front page.
Are you guys trying to hide something? This leads me to be suspicious that you want to get rid of this program without telling the loyal members and that they hopefully "forget about that existed." If this is your intent, I am truly outraged as I have been very satisfied with your Hotel affiliation. And even if I access the AA Hotels by RN site through that discreet link at the bottom and try to do a search on hotels, there are no rooms available anywhere!
I hope you re-consider on your judgment of the VIP Rate Your Dine bonus and the way you're handling the discreet low-profile of AA Hotels by RN.
Sincerely,
kebosabi
Hopeful to remain loyal to AA Dining AND HOTELS by RewardsNetwork
Let's see how they respond.
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Not only that, I think RN is pulling out of offering AA Hotels too!
Tell-tale signs:
1. No mention whatsoever about AA Hotels by RN on main page except for a small link at the bottom under privacy and policies
2. Tried doing a search for hotels for upcoming trips in Seattle, Durham, and Toronto and all hotels comes up as "no rooms available"
RN needs to get their act together. No e-mail correspondence of changes = no future business with me
I did find some hotels in Sedona, AZ in January and February, nothing in Denver. The small hotel link at the bottom of the page has been going on for a while.
Ignored all of the rating radio buttons, except the one saying that RN participation did NOT influence our decision to dine and wrote:
Quote:
We dined here 48 times last year because of the program, but now that Rewards Network has severely devalued their rewards to members for 2009 by eliminating the Rate Your Dine bonus (50% of the miles we earned), we will no longer go out of our way to eat here. The restaurant should ask Rewards Network for a 50% refund on whatever they paid to participate in the program.
I ended up emailing skymiles@rewardsnetwork.com today to have them cancel my account due to my extreme displeasure with their reducing the number of miles from 10 to 5 that a VIP member can get per dollar.
Honestly, it's not worth driving out of my way to go to a restaurant I would not normally go to just for 5 miles per dollar. 10 miles per dollar + bonuses is well worth my time and gas, but not 5.
I hope this sends them a clear message, especially since I've earned well over 100,000 Skymiles from them over the past few years.
I just don't understand why they decided to "rock the boat" so-to-speak. They had something very good going, and they just ruined it...
I'll let you know if I get a response from them...
I just received the 5 bonus miles/$ for rating a dine I did on January 2. This is in the Delta program. Hope it's not a mistake and they take them back.
I just received the 5 bonus miles/$ for rating a dine I did on January 2. This is in the Delta program. Hope it's not a mistake and they take them back.
I ended up emailing skymiles@rewardsnetwork.com today to have them cancel my account due to my extreme displeasure with their reducing the number of miles from 10 to 5 that a VIP member can get per dollar.
Honestly, it's not worth driving out of my way to go to a restaurant I would not normally go to just for 5 miles per dollar. 10 miles per dollar + bonuses is well worth my time and gas, but not 5.
I hope this sends them a clear message, especially since I've earned well over 100,000 Skymiles from them over the past few years.
I just don't understand why they decided to "rock the boat" so-to-speak. They had something very good going, and they just ruined it...
I'll let you know if I get a response from them...
I applaud your conviction, although I expect there are few who will go this far. From the member's perspective, 5 free miles, while not as good as 10, is still better than 0. It's the restaurants that are really getting screwed, assuming they're paying the same amount to participate.
Programs: AA EXP/1.2MM, SPG Platinum, HHonors Gold, National Exec Elite
Posts: 644
I also expressed my sentiments on the rate your dining forum without rating the dine itself. I think this should send a message to them.
So far, the things that have not impressed me with RN customer service:
1. No mobile device support. Hello, as a business traveler, when is their best opportunity to get you to use their service? When 4 of my co-workers are looking to me for a suggestion in a random city.... I pull out my mobile device and find a place.
2. Reduction in benefits... this thread is about it.
3. The new website where you can not search by a distinct address. I travel to San Francisco alot, and sometimes a zipcode search makes it look like all restaurants are close, but they turn out to be 3/4 miles away when you actually map it out.
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100% of the way to EXP Requal for 09. Thank you AADER.[/url]
3. The new website where you can not search by a distinct address. I travel to San Francisco alot, and sometimes a zipcode search makes it look like all restaurants are close, but they turn out to be 3/4 miles away when you actually map it out.
Click on advanced search. Then click on search by address. That should get you where you want to be.
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kings_29
Lowly Hilton Gold, United and British Airways
