Denied OneWorld elite benefit on reward flight
Feb 7, 2017, 6:01 am
#16
Original Poster
Join Date: Feb 2003
Location: Madrid spain
Programs: UA 1K, Hilton Gold, SPG PLT
Posts: 574
Can anyone share with me the customer contact email for Iberia?
We submitted the claim via the web form, and got a reply saying the attachments failed to upload for security reason. Second time we submitted it, the system wouldn't let us log in at all. I guess it's because IP address from Taiwan is blocked from accessing Iberia website. And my partner tried to submit it again today in Korea, again it wouldn't let him.
It is very frustrating dealing with this company.
We submitted the claim via the web form, and got a reply saying the attachments failed to upload for security reason. Second time we submitted it, the system wouldn't let us log in at all. I guess it's because IP address from Taiwan is blocked from accessing Iberia website. And my partner tried to submit it again today in Korea, again it wouldn't let him.
It is very frustrating dealing with this company.
Feb 7, 2017, 6:12 am
#17
Join Date: Mar 2014
Location: San Francisco
Posts: 1,351
Feb 12, 2017, 2:38 pm
#18
Join Date: Jan 2000
Programs: Latinpass Million Miler. BA Gold.
Posts: 3,544
So we booked flights recently with Iberia. I transferred my Avios from BAEC to IB+. I have no status in IB+. However, we're two passengers, and the co-passenger has BAEC gold. So with one oneworld emerald in the booking we should get all Oneworld benefits. We could select seats for free, including exit row seats.
Feb 16, 2017, 9:48 am
#19
Join Date: Sep 2013
Programs: BAEC Silver, Hilton Honors Gold
Posts: 627
I booked an Avios redemption with Iberia a couple of days but during the booking it forced my IB FFP number where I have no status. I then changed it via Finnair but in my Iberia account it shows both my BA and IB number.
Any ideas which one will be printed on my boarding pass? I'd like to access the lounges in T5 so can I just show my BA card if my IB number is on the ticket?
Any ideas which one will be printed on my boarding pass? I'd like to access the lounges in T5 so can I just show my BA card if my IB number is on the ticket?
Feb 25, 2017, 3:15 am
#22
Join Date: Jan 2014
Posts: 15
Ins trick IB+ basic members that have an OWS or OWE level with another airline:
when you book a flight for yourself on the iberia-homepage initially your IB-profil and FF-number is preset as passenger details.
You have to create a new "beneficiary person" with your name and your OWS/E FFN and then unclick the "I fly myself" and select your name out of the list of persons you have registered as persons you like to redeem avios for.
than all your status benefits are granted.
when you book a flight for yourself on the iberia-homepage initially your IB-profil and FF-number is preset as passenger details.
You have to create a new "beneficiary person" with your name and your OWS/E FFN and then unclick the "I fly myself" and select your name out of the list of persons you have registered as persons you like to redeem avios for.
than all your status benefits are granted.
May 22, 2017, 5:34 am
#23
Join Date: Sep 2013
Programs: BAEC Silver, Hilton Honors Gold
Posts: 627
I booked an Avios redemption with Iberia a couple of days but during the booking it forced my IB FFP number where I have no status. I then changed it via Finnair but in my Iberia account it shows both my BA and IB number.
Any ideas which one will be printed on my boarding pass? I'd like to access the lounges in T5 so can I just show my BA card if my IB number is on the ticket?
Any ideas which one will be printed on my boarding pass? I'd like to access the lounges in T5 so can I just show my BA card if my IB number is on the ticket?