Interesting: Groupon is selling Avios in Spain
Jan 21, 2016, 1:14 pm
#167
Join Date: Jul 2014
Location: Los Angeles
Posts: 77
This was my response from Iberia on Facebook today:
Hi *****,
It seems there is some kind of issue with this Avios requested through the Groupon promo. Our colleagues are reviewing internally, contacting with Groupon, to see what might be going on. Once they can provide us with an update regarding this matter, we will let you know. Sorry for the inconveniences caused. Regards.
Hi *****,
It seems there is some kind of issue with this Avios requested through the Groupon promo. Our colleagues are reviewing internally, contacting with Groupon, to see what might be going on. Once they can provide us with an update regarding this matter, we will let you know. Sorry for the inconveniences caused. Regards.
Jan 21, 2016, 1:18 pm
#169
Join Date: Jul 2014
Location: Los Angeles
Posts: 77
Aussie_Flyer. Thanks for your site link, nice. It seems that GTR56 thinks he knows something: "Iberia seem to have acknowledged there is an issue and they are looking into it and will respond shortly". Perhaps Iberia Airline has acknowledged the existence of the "Iberia Store." Also, for our additional enjoyment, my wife did the same order as I did and has now started the PayPal dispute process, and she just got an email from Groupon.es asking her to release her PayPal dispute. More to come.
Jan 21, 2016, 1:32 pm
#170
Join Date: Sep 2015
Posts: 41
Jan 21, 2016, 2:53 pm
#171
Join Date: May 2015
Posts: 111
Jan 21, 2016, 5:34 pm
#175
Join Date: Mar 2008
Location: Melbourne/Bangkok
Programs: A3*G, QF PLATINUM, BA GOLD, VA GOLD, HH DIAMOND
Posts: 2,245
All these rubbish responses are why everyone should commence the PayPal dispute process. If the points post then fine... cancel that process. They need to know that they cant just steal my money and not provide the promised product.
Jan 21, 2016, 6:25 pm
#176
Join Date: Jul 2014
Location: Los Angeles
Posts: 77
On an interesting note, I received an email today from Groupon. It's the same BS, please wait we are looking into it yadah yadah yadah. It closes with the Groupon agent stating to wait an additional 5 business days for an update.
Jan 21, 2016, 10:24 pm
#178
Join Date: Sep 2015
Posts: 139
I want to say that Groupon es is totally ridiculous. First of all, I bought 22,000 Avios (4000*5 and 2000*1 Avios) in early January in total. Also, I have successfully redeemed those tickets with the confirmation email sent by Groupon. However, 2 weeks after the redemption, my Groupon account was somehow disabled so I could not get access and look into the details of my Groupon account. Another strange thing I have discovered is that the money I used to buy those tickets on Groupon was refunded to my credit card account. And of course, I have never received any Avios points in my Iberia account since then.
I think the action the Groupon took was really confusing since I did not receive any notifications which may have a chance to tell me that the purchase was somehow a mistake or unsuccessful. Furthermore, I think what Groupon has done was completely irresponsible. The way I buy those tickets was totally valid and legal while the Groupon disabled my account without explaining the reason to their customer.
I filed a complaint through email to the Groupon es and the following is their reply:
================================================== ======================
Gracias por comunicarse con Groupon España.
De ante mano le pido disculpas por la incidencia.
Te informamos que después de las anomalías encontradas en nuestro sistema, la cuenta se ha bloqueado y la transacción se ha devuelto en la cuenta corriente relacionada con la tarjeta de crédito utilizada durante la compra. Es por ello que no te deja ingresar a la cuenta y ahora observas la devolución de estos cupones (coupon no. masked)
Te invitamos a contactar con tu banco para conocer los tiempos de reembolso.
Te deseamos un buen día.
Si tienes cualquier otra duda, consulta nuestras preguntas
frecuentes: https://www.groupon.es/preguntas_frecuentes
Un saludo.
Tu equipo Groupon
Servicio de Atención al Cliente
www.groupon.es
================================================== ============================
Should I just forget it since all the money has refunded by Groupon?
I think the action the Groupon took was really confusing since I did not receive any notifications which may have a chance to tell me that the purchase was somehow a mistake or unsuccessful. Furthermore, I think what Groupon has done was completely irresponsible. The way I buy those tickets was totally valid and legal while the Groupon disabled my account without explaining the reason to their customer.
I filed a complaint through email to the Groupon es and the following is their reply:
================================================== ======================
Gracias por comunicarse con Groupon España.
De ante mano le pido disculpas por la incidencia.
Te informamos que después de las anomalías encontradas en nuestro sistema, la cuenta se ha bloqueado y la transacción se ha devuelto en la cuenta corriente relacionada con la tarjeta de crédito utilizada durante la compra. Es por ello que no te deja ingresar a la cuenta y ahora observas la devolución de estos cupones (coupon no. masked)
Te invitamos a contactar con tu banco para conocer los tiempos de reembolso.
Te deseamos un buen día.
Si tienes cualquier otra duda, consulta nuestras preguntas
frecuentes: https://www.groupon.es/preguntas_frecuentes
Un saludo.
Tu equipo Groupon
Servicio de Atención al Cliente
www.groupon.es
================================================== ============================
Should I just forget it since all the money has refunded by Groupon?
Last edited by davidtai; Jan 21, 2016 at 10:26 pm Reason: additional info
Jan 22, 2016, 1:39 am
#180
Join Date: Jan 2008
Programs: AAdvantage, United MP, Marriott Rewards
Posts: 1,137
I'm curious if I will get another reply within those 5 working days... let's hope so.