Iberia Plus Blocked Account Master Thread
May 12, 2015, 4:31 am
#16
Original Poster
Join Date: May 2013
Location: MAD
Programs: IB+, BAEC
Posts: 3,105
May 12, 2015, 11:32 am
#17
Join Date: Sep 2005
Location: Columbia, SC
Programs: AA Plat, SPG/Marriot Gold, HHonors Diamond, Hyatt Expl
Posts: 2,363
Fun follow-up: today, over a week I called initially, and after I had already received my temp PIN via email, I received another email from IB+ confirming my request for a temporary PIN and instructing me to download a PDF form, fill it out, and submit it with a copy of my passport.
I immediately went online, verified I can still log into my account and obtain Avios quotes (confirming my account is still unlocked), and summarily ignored the new email.
Sheesh.
I immediately went online, verified I can still log into my account and obtain Avios quotes (confirming my account is still unlocked), and summarily ignored the new email.
Sheesh.
May 12, 2015, 1:46 pm
#18
Original Poster
Join Date: May 2013
Location: MAD
Programs: IB+, BAEC
Posts: 3,105
Fun follow-up: today, over a week I called initially, and after I had already received my temp PIN via email, I received another email from IB+ confirming my request for a temporary PIN and instructing me to download a PDF form, fill it out, and submit it with a copy of my passport.
I immediately went online, verified I can still log into my account and obtain Avios quotes (confirming my account is still unlocked), and summarily ignored the new email.
Sheesh.
I immediately went online, verified I can still log into my account and obtain Avios quotes (confirming my account is still unlocked), and summarily ignored the new email.
Sheesh.
May 22, 2015, 12:18 am
#19
Join Date: Jul 2012
Location: SIN
Posts: 61
Emails sent to IB service centres have to include the IB number in the subject line (only the 8 digits), otherwise delivery fails.
Hope it helps.
e-mail: [email protected] / [email protected]
Phone: (+34) 91 774 26 07
Fax: (+34) 91 374 27 07
Hope it helps.
e-mail: [email protected] / [email protected]
Phone: (+34) 91 774 26 07
Fax: (+34) 91 374 27 07
Looks like I will probably have to call.
May 23, 2015, 9:47 am
#20
Join Date: Nov 2003
Location: Vienna AUSTRIA
Posts: 549
same for me, I emailed both addresses and got only an auto respond message.
This was 12 days ago, so yesterday I called and they send me a mail with a new temporary pin, which thereafter I changed it and now my Account work well and i can book flights.
So i suggest to call instead of waiting to receive a message by mail.
This was 12 days ago, so yesterday I called and they send me a mail with a new temporary pin, which thereafter I changed it and now my Account work well and i can book flights.
So i suggest to call instead of waiting to receive a message by mail.
May 23, 2015, 3:47 pm
#22
Join Date: Nov 2003
Location: Vienna AUSTRIA
Posts: 549
I was told the same, wait for the email which should arrive tomorrow?
I was waiting 3 days without receiving a mail, than I called and told them I will wait on the phone until they send me the e mail right now, which after 5 minutes wait time in the line finally i got it, and my account was working again.
I was waiting 3 days without receiving a mail, than I called and told them I will wait on the phone until they send me the e mail right now, which after 5 minutes wait time in the line finally i got it, and my account was working again.
May 23, 2015, 4:06 pm
#23
Join Date: Jul 2014
Posts: 674
I was told the same, wait for the email which should arrive tomorrow?
I was waiting 3 days without receiving a mail, than I called and told them I will wait on the phone until they send me the e mail right now, which after 5 minutes wait time in the line finally i got it, and my account was working again.
I was waiting 3 days without receiving a mail, than I called and told them I will wait on the phone until they send me the e mail right now, which after 5 minutes wait time in the line finally i got it, and my account was working again.
May 25, 2015, 2:14 am
#25
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,104
I called them again - the guy says he cannot send the email with the new PIN, he forwards it to the "Iberia Plus managment team" and they'll do it. We'll see how this goes...
But the moral of the story - don't bother with IB+. They may offer better earnings for certain activities (like The Economist subs, Le Club Accorhotels transfers) than BA EC, the trouble fighting for those Avios are just not worth it. I am quite ready soon to give up all my 1500 Avios (luckily no more got stuck) currently on IB+
But the moral of the story - don't bother with IB+. They may offer better earnings for certain activities (like The Economist subs, Le Club Accorhotels transfers) than BA EC, the trouble fighting for those Avios are just not worth it. I am quite ready soon to give up all my 1500 Avios (luckily no more got stuck) currently on IB+
May 25, 2015, 7:14 am
#26
Join Date: Sep 2004
Location: London
Programs: BA IHG
Posts: 1,370
I sent the form and ID about 15 days ago. No reply.
Tried again today with the call centre number. Agent said he has to refer to management because he didn't know what was wrong with my account (but clearly he could see that something was wrong). Said he'd phone me back (do I believe that...!). Anyway, lets wait and see.
Tried again today with the call centre number. Agent said he has to refer to management because he didn't know what was wrong with my account (but clearly he could see that something was wrong). Said he'd phone me back (do I believe that...!). Anyway, lets wait and see.
Last edited by cmcbugg; May 25, 2015 at 7:51 am
May 26, 2015, 7:44 am
#27
Join Date: Sep 2004
Posts: 4
AVIOS Giveaway!!
Dear all!
Anyone out there - who is not spanish or latin - and who can stand Iberia or has an avios account - I want to give away some 860 Avios before closing the account (I prefer US Air/AA since they are Oneworld). Just PM me.
My account has been blocked for years, even though I sent in the form. Not an administration worth my effort.
Anyone out there - who is not spanish or latin - and who can stand Iberia or has an avios account - I want to give away some 860 Avios before closing the account (I prefer US Air/AA since they are Oneworld). Just PM me.
My account has been blocked for years, even though I sent in the form. Not an administration worth my effort.
May 28, 2015, 10:25 am
#28
Join Date: Mar 2014
Location: Hull, UK
Programs: BA Executive Club, EK Gold, AB TopBonus Gold, EY Gold
Posts: 17
Sorry if this has been asked elsewhere. My account was blocked previously but now I have the CMO option back, so I am assuming they have unblocked it now after I sent them an email (they didn't actually respond to the email).
However, now it says I am only allowed to transfer into IB+ from Avios or BAEC. I'm not allowed to transfer my 1000 avios out.
Any suggestions folks?
However, now it says I am only allowed to transfer into IB+ from Avios or BAEC. I'm not allowed to transfer my 1000 avios out.
Any suggestions folks?
May 28, 2015, 4:14 pm
#30
Join Date: Mar 2014
Location: Hull, UK
Programs: BA Executive Club, EK Gold, AB TopBonus Gold, EY Gold
Posts: 17