Transferring Avios into Iberia
Apr 16, 2015, 11:20 am
#16
Join Date: Dec 2006
Programs: LH SEN, FB Plat., HH D.
Posts: 5,050
I've had the same problem. I phoned up the Spanish number (easier given I'm in Spain). They said the account had been locked, due to security reasons. Furthermore, they said that I'd receive an email today with the option to reset my account. This hasn't appeared unfortunately. I've found the customer service from Iberia to be dreadful.
I very much doubt IB has got a customer service.
Apr 23, 2015, 6:37 am
#18
Join Date: Jul 2003
Location: LGW/MLA
Programs: AX/Accor/IHG Plat, Hilton Diamond, SPG/Carlson Gold, BA Silver, KM Permanent, JJC (Retd)
Posts: 607
Bump.
Any (CMA) developments here?
I've sent off an e-mail to IB+ to see what's going on, but I don't really expect a reply.
Is the prevailing thought that the BA hack messed things up and now we have to sit out 90 days?
Any (CMA) developments here?
I've sent off an e-mail to IB+ to see what's going on, but I don't really expect a reply.
Is the prevailing thought that the BA hack messed things up and now we have to sit out 90 days?
Apr 23, 2015, 7:56 am
#19
Join Date: May 2013
Location: MAD
Programs: IB+, BAEC
Posts: 3,103
Something has gone seriously wrong with the IT systems at IB as well. It seems to be the perfect storm of usability issues that keep things just enough to work in general to make it not a top priority to fix it now.
Apr 24, 2015, 4:05 pm
#20
Join Date: Jan 2006
Location: CNF
Programs: Priority Club, TAM Fidelidade, BAEC, Marriott Rewards
Posts: 2,183
No, I don't think waiting 90 days will work. The error message is different and the situation is different (cannot buy award tickets, buy, gift or transfer Avios, it's not just CMA not working). Need to call several times until you find somebody who understands what's happening. Email generally doesn't work, I've been waiting more than a week and nothing.
Apr 25, 2015, 2:38 am
#21
Join Date: Jul 2003
Location: LGW/MLA
Programs: AX/Accor/IHG Plat, Hilton Diamond, SPG/Carlson Gold, BA Silver, KM Permanent, JJC (Retd)
Posts: 607
No, I don't think waiting 90 days will work. The error message is different and the situation is different (cannot buy award tickets, buy, gift or transfer Avios, it's not just CMA not working). Need to call several times until you find somebody who understands what's happening. Email generally doesn't work, I've been waiting more than a week and nothing.
