Made a mistake booking, hit with $25 fee
Sep 25, 2014, 2:09 pm
#1
Original Poster
Join Date: Apr 2008
Programs: AA EXPLT, Marriott Titanium (LT PLT), HHonors Gold, AMEX PLT, UA Silver, National EXC
Posts: 1,059
Made a mistake booking, hit with $25 fee
So I made a mistake on dates for a return flight, caught it within AN HOUR but Iberia phone agent said the best they could do was refund me the ticket minus a $25 fee. Even OneWorld Sapphire, no budge.
So did that, then went online and rebooked.
Curious if this is standard? For USA airlines, they have to give a 24hr window to fix things.
Likely I can ask my credit card for a credit via purchase protection, but would rather Iberia take the heat.
Any thoughts?
So did that, then went online and rebooked.
Curious if this is standard? For USA airlines, they have to give a 24hr window to fix things.
Likely I can ask my credit card for a credit via purchase protection, but would rather Iberia take the heat.
Any thoughts?
Sep 25, 2014, 9:25 pm
#2
Join Date: Jul 2013
Location: GYD
Programs: Azerbaijan Airlines Gold, Turkish Miles and Smiles, IHG Plat
Posts: 663
So I made a mistake on dates for a return flight, caught it within AN HOUR but Iberia phone agent said the best they could do was refund me the ticket minus a $25 fee. Even OneWorld Sapphire, no budge.
So did that, then went online and rebooked.
Curious if this is standard? For USA airlines, they have to give a 24hr window to fix things.
Likely I can ask my credit card for a credit via purchase protection, but would rather Iberia take the heat.
Any thoughts?
So did that, then went online and rebooked.
Curious if this is standard? For USA airlines, they have to give a 24hr window to fix things.
Likely I can ask my credit card for a credit via purchase protection, but would rather Iberia take the heat.
Any thoughts?
If you book a fare, which requires immediate payment, you may cancel it, without charge, within 24 hours of making the booking. If a refund is required, this can only be carried out where the ticket was originally issued: Serviberia, Iberia ticket offices or authorised agencies.
It seems rather odd if it doesn't apply to online bookings as well. See the following from IB's site: http://www.iberia.com/gb/service-commitment/. If I were you, I'd take this up with IB.
Sep 25, 2014, 10:43 pm
#3
Original Poster
Join Date: Apr 2008
Programs: AA EXPLT, Marriott Titanium (LT PLT), HHonors Gold, AMEX PLT, UA Silver, National EXC
Posts: 1,059
Iberia do permit cancellations within 24 hours. However I'm not sure if this applies only for telephone bookings:
If you book a fare, which requires immediate payment, you may cancel it, without charge, within 24 hours of making the booking. If a refund is required, this can only be carried out where the ticket was originally issued: Serviberia, Iberia ticket offices or authorised agencies.
It seems rather odd if it doesn't apply to online bookings as well. See the following from IB's site: http://www.iberia.com/gb/service-commitment/. If I were you, I'd take this up with IB.
If you book a fare, which requires immediate payment, you may cancel it, without charge, within 24 hours of making the booking. If a refund is required, this can only be carried out where the ticket was originally issued: Serviberia, Iberia ticket offices or authorised agencies.
It seems rather odd if it doesn't apply to online bookings as well. See the following from IB's site: http://www.iberia.com/gb/service-commitment/. If I were you, I'd take this up with IB.
Either way, pretty ridiculous. Looks like in the USA, the 24-hr rule was introduced by the Department of Transportation as part of consumer protection laws. I'm surprised that theres no EU regulation thats similar, as usually the US seems to be behind with consumer protection vs. the EU.
Sep 26, 2014, 12:34 am
#5
Join Date: Jul 2013
Location: GYD
Programs: Azerbaijan Airlines Gold, Turkish Miles and Smiles, IHG Plat
Posts: 663
THANK YOU. I will try again on getting the rest of my money back... seems like that policy there applies only to the phone, but its a start.
Either way, pretty ridiculous. Looks like in the USA, the 24-hr rule was introduced by the Department of Transportation as part of consumer protection laws. I'm surprised that theres no EU regulation thats similar, as usually the US seems to be behind with consumer protection vs. the EU.
Either way, pretty ridiculous. Looks like in the USA, the 24-hr rule was introduced by the Department of Transportation as part of consumer protection laws. I'm surprised that theres no EU regulation thats similar, as usually the US seems to be behind with consumer protection vs. the EU.
Maybe the legal experts can help here.
Oct 3, 2014, 12:18 pm
#7
Original Poster
Join Date: Apr 2008
Programs: AA EXPLT, Marriott Titanium (LT PLT), HHonors Gold, AMEX PLT, UA Silver, National EXC
Posts: 1,059
Update: Called Citi (AAdvantage Executive Card) - they said that since the ticket was non-refundable they wouldn't be able to dispute, but would give me 1000 AAdvantage miles as a goodwill gesture. I consider that to be some great customer service right there. (I also admitted this was my mistake)