Mar 17, 2023, 5:15 am
Last edit by: rrgg
Sometimes customer service on twitter is quicker than other ways to contact Iberia:
https://twitter.com/Iberia_en
https://twitter.com/Iberia_en
Iberia Award ticket cancel Avios refund
Feb 22, 2014, 3:54 pm
#1
Original Poster
Join Date: Dec 2008
Location: NYC
Programs: BA Gold, HH Diamond, Marriott Gold
Posts: 1,260
Iberia Award ticket cancel Avios refund
I've cancelled a couple economy(not 'blue') avios award tickets and they are meant to be fully refundable. The call centers refused to credit the Avios manually and its been more than a week already - neither the tax nor avios has been refunded. I've done this several times in last 2 years and I always got the Avios instantly when requested - taxes were refunded within a week(an email was sent in a couple days after cancel).
Anyone else having same issue?
Anyone else having same issue?
Jun 29, 2014, 5:20 pm
#2
Join Date: Jan 2011
Location: New England
Programs: UA 1P, Hyatt Diamond, HH Diamond, Marriott Gold
Posts: 1,502
I'm in the same boat. I cancelled a business class avios award booking but never get ANY refund. I don't even get any email confirmation. Every time I call their US call center, I got response like "it will be resolved in 24 hours". What now?
Jun 30, 2014, 1:20 am
#3
Join Date: May 2013
Location: MAD
Programs: IB+, BAEC
Posts: 3,105
Jul 14, 2014, 1:02 pm
#5
Join Date: Sep 2010
Location: Chicago Metro
Programs: Chicago Transit Authority: Kevlar
Posts: 43
Good Afternoon Iberia Ticket cancellers. I cancelled a one way ticket for 2 this past Monday 7-7-14. No email, No Avios re-deposit, no fees return to credit card. They have a daily non-stop ORD-MAD and vise versa. I appreciate all of your comments and will be monitoring this string. I just signed up for Twitter for the 1st time in anticipation of needing to start sending messages and I also appreciate the link to the official complaint form. The agent did say it could take up to 30 days the 1st time I contacted them and then I called again and the agent said 20 days. To be continued.
Jul 19, 2014, 6:58 am
#7
Join Date: Sep 2010
Location: Chicago Metro
Programs: Chicago Transit Authority: Kevlar
Posts: 43
I'm back. Good Morning. Thank you NorthernStar84. I went onto Facebook with my Iberia account open yesterday 7-18-14, and requested the return of the Avios to the account and fees back to the credit card. Both posted this morning 7-19-14. Total 12 days from cancel. I am sure it would have dragged on without the Facebook message (do a PM at the top of the page, don't post a general message). Without Flyertalk community guidance the general public is at their mercy.
Nov 12, 2014, 8:50 am
#8
FlyerTalk Evangelist
Join Date: May 2002
Location: NC
Programs: AAConciergeKey/1MM, DL DM/2 MM, UA Gold,Hilton Diamond, IHG Plat, Hyatt Globalist, Marriott Titanium
Posts: 11,967
Do they only refund for their own elite members or are all Avios bookings via Iberia free to cancel without penalty?
Nov 12, 2014, 3:02 pm
#10
Join Date: Jan 2006
Programs: MUCCI
Posts: 5,706
So if you want to book with Avios points a partner (non-IB) flight, move them to BAEC and book from there.
May 6, 2016, 8:12 am
#11
Join Date: Mar 2006
Programs: UA Lifetime Gold, Marriott Rewards Platinum, HHonors Gold, Hyatt Diamond
Posts: 1,385
So I'm $crewed?
Resurrecting this thread because I am in the same position. Need to cancel a basic ticket purchased with Iberia Avios on American Airlines flight. Iberia saying "no refund of Avios for cancelation of ticket" and "no supervisor available to talk to you."
Am I getting stiffed or is this policy?
Thanks
Am I getting stiffed or is this policy?
Thanks
May 6, 2016, 9:19 pm
#13
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,043
Resurrecting this thread because I am in the same position. Need to cancel a basic ticket purchased with Iberia Avios on American Airlines flight. Iberia saying "no refund of Avios for cancelation of ticket" and "no supervisor available to talk to you."
Am I getting stiffed or is this policy?
Thanks
Am I getting stiffed or is this policy?
Thanks
Us IB+ regulars always say in different threads "don't book partner airlines via IB+ because the tickets are completely non-refundable, move your Avios to BAEC and book there".
Recently some US-based FTers have started ignoring that advice to save some Avios, now that BAEC has the 7,500 Avios minimum for US flights.
I don't know who is pitching the IB+ route for booking AA award flights (it's not something that is particularly intuitive), but it's pretty irresponsible to not highlight over and over that IB+ awards (except on IB flights) are non-refundable.
Sorry you found out the hard way.
May 27, 2016, 6:26 am
#15
Join Date: May 2012
Posts: 728
Are Iberia avios tickets on AA able to be changed to different dates?
I did exactly that for 4 of my party of 5 and when AA opened additional seats I tried to move the fifth and the agent noticed that flights were on AA and said that the four already moved were done so in error and they would have to escalate to supervisor.
I have email confirmation of the change but am now concerned that they will cancel my seats.
I did exactly that for 4 of my party of 5 and when AA opened additional seats I tried to move the fifth and the agent noticed that flights were on AA and said that the four already moved were done so in error and they would have to escalate to supervisor.
I have email confirmation of the change but am now concerned that they will cancel my seats.